On Air Parking Reviews 252

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its affordable pricing and positive user experience, highlighting the ease and efficiency of the parking process. Many people appreciate the convenient locations and the helpful, friendly staff and drivers. However, some customers encountered issues with the service, particularly concerning shuttle availability and wait times, with some reporting long waits or no shuttle service at all. A few other people also felt that the staff at certain locations were unhelpful or that there were unexpected additional fees.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express significant frustration with shuttle... See more

Location

People report ambiguous experiences with location. While some customers found parking locations easy to find,... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff, highlighting friendly,... See more

Price

Reviewers highlight positive aspects of price, with many finding the rates affordable and a good value.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Based on these reviews

Rated 4 out of 5 stars

The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventu... See more

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Rated 4 out of 5 stars

Hotel personnel and drivers are friendly and helpful. I have used this company multiple times. On Sunday night, December 21, there was a glitch between hotel and driver. When driver arrived, he was no... See more

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Rated 5 out of 5 stars

Most affordable, efficient, simple parking experience for long term at pdx you can find. I know it's not every time, but this time we didn't wait at all for our shuttle each way. They were already the... See more

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Rated 5 out of 5 stars

We booked last minute since we didn’t expect the weather to was bad that morning. Easy process in booking and very quick parking process. Then when my husband came back after midnight they gladly pi... See more

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Rated 5 out of 5 stars

Amazing customer service! First time ever leaving my car (for a week) in a lot in Oakland, CA. Extremely easy to us the app to find a lot with their prices listed & photos of how sercure each of the l... See more

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Rated 5 out of 5 stars

It’s was easy and quick to reserve a parking spot with the On Air Parking app! The price was amazing for New York City. Once you reserve with the app you will immediately get a QR code to show the pa... See more

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Rated 5 out of 5 stars

The directions that were sent to me via email were spot on! Only thing that could be better is a topo map showing exactly where to park but easy enough to find. The drivers were most pleasant and very... See more

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Rated 5 out of 5 stars

Drivers were prompt and courteous, hotel staff was kind and hospitable. I liked that in bad weather there was a place to wait inside the hotel where you could use the restroom, relax comfortably and... See more

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Rated 5 out of 5 stars

Near Pittsburgh, PA airport. On time. Good rates. Friendly, helpful drivers. Clean vehicles. Easy to schedule. Many options and shuttles to choose from. Great experience! Will definitely use again.

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Rated 5 out of 5 stars

I wasn”t able to find the parking structure. But I really want to highlight their customer service. This was the first time a company actually followed up with me after I wasn’t able to use the ser... See more

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Rated 5 out of 5 stars

I've used them several times. Very easy to book on their website. Reasonable rates and no fee to cancel. They even extend the end time automatically at no extra charge! Will continue to book with them... See more

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Rated 1 out of 5 stars

I will never use this company again. They advertised that a shuttle service was available only for us to find out that it was not. We nearly missed our flights. They are not offering a refund for the... See more

Rated 5 out of 5 stars

CORRECTION to my review on November 15 (re: Q&S Renaissance). Following my review, I received a personal, and very sincere call from OnAirParking. I greatly appreciated the kind and personal attent... See more

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Rated 2 out of 5 stars

The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when... See more

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Rated 5 out of 5 stars

Second time used for parking while on a cruise. Easy check in, shuttle was on site to transport to airport about 15 mins away. Did have to wait a little long for the shuttle at airport to come pick us... See more

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Rated 5 out of 5 stars

Great shuttle drivers-friendly and knowledgeable. Location very convenient for getting quickly to airport. Wide parking spaces makes it easy to get in and out of space.

Rated 5 out of 5 stars

We parked at Marriott hotel near SeaTac airport. There were plenty of parking spots, well illuminated and fenced. I feel pretty safe. The security guard was very polite. The shuttle was frequent and o... See more

Company replied

Rated 1 out of 5 stars

⚠️ WARNING: Parking Scam — Do NOT Use This Place We booked our parking spot in advance, paid the full amount, showed up exactly at our scheduled drop-off and pick-up times, and followed ever... See more

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Rated 5 out of 5 stars

What is greatness? For me it’s doing the job you said you’re going to do exactly as promoted or promised. I parked my car behind Clarion hotel as I was instructed to do. I paid online. I... See more

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Rated 5 out of 5 stars

First time user, I was skeptical at the inexpensive price - but the hotel we parked at was safe and accommodating and our experience could not have been better. 100% will definitely use again!

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Rated 5 out of 5 stars

Site was easy to find; driver friendly and helpful with luggage and with tips upon return. Fantastic price compared to other parking areas.

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Rated 5 out of 5 stars

Fast friendly service. Dropped off my vehicle at the door and got on a waiting bus for a short ride to the airport. Good valet service. No self parking, waiting in the cold or rain for a shuttle in th... See more

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Rated 5 out of 5 stars

Everything went exactly as planned, which in my experience, is very rare. Thank you for making the parking arrangements so easy.

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Rated 5 out of 5 stars

I’ve used OnAirParking several times. Things always work seamlessly and just as described. I’ve been satisfied that the prices are fair.

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Rated 5 out of 5 stars

Excellent customer service. They are prompt in responding to inquiry, great price and easy to book parking. Three years now and thoroughly enjoying the service!

Company replied

Rated 5 out of 5 stars

Nice, close to the port, affordable, transportation to and back to the ship very good (don't forget to tip the driver please)...Highly recommended.

Rated 5 out of 5 stars

This site worked perfectly and used a local reputable company i have used in the past, but at a cheaper rate than booking directly.

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Rated 5 out of 5 stars

Easy to reserve, clear parking instructions and affordable rates. I like that it was so close to the airport. I would use On-Air parking again.

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Rated 5 out of 5 stars

The prices were great! The Shuttle from the hotel wasn't so good. The seats had seat covers which covered the seat belts. We were unable to use the seatbelts in the shuttle. Not happy about that. Can... See more

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Rated 5 out of 5 stars

The parking spot worked for me. the price i thought was a good deal the shuttle there was awesome now the shuttle back was a little full and fast he got out a mile or two crossed the median at one pla... See more

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Rated 5 out of 5 stars

Your employees took care of me from start to finish. I needed to leave my car in your lot a few extra hours due to last minute flight changes. Your employees were very comforting to me at a very stres... See more

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Rated 5 out of 5 stars

Ease of booking. Great price for a great parking garage near the airport. I've used On Air Parking exclusively for the last few years.

Rated 2 out of 5 stars

Parking and getting to the airport was fine, however returning was unnecessarily difficult. We called for a shuttle twice, once when we got our bags and once after 20 minutes of waiting. Was told the... See more

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Rated 5 out of 5 stars

I have been using OnAir parking for years now for the ATL airport and it is reasonably priced, easy to use and safe.

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Rated 5 out of 5 stars

On Air Parking makes it easy to book a parking close to the Airport reasonably priced and with a shuttle to take a traveler to and from the airport.

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Rated 5 out of 5 stars

The driver of the shuttle on the trip back was very helpful and patient in answering my questions. He took me right to my car and put my suitcase in the trunk.

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Rated 1 out of 5 stars

Charged us extra to get our car back even though we were within our reservation pickup time. The staff said our Toyota 4Runner was “oversized” so it was an extra fee. No one said anything when we dr... See more

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Rated 1 out of 5 stars

We parked for two nights and rear car window got smashed! We trusted that the place is safe but anybody can enter in the gate, no any form of security and upon reaching out after the incident, the p... See more

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Rated 5 out of 5 stars

I was running late so I called ahead they had everything ready for me to just park and go absolutely amazing people and very easy going and very professional definitely the only parking place ill ever... See more

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Rated 4 out of 5 stars

Best rates and hassle free parking. Make sure to hold on to QR code for booking that comes as attached to confirmation email

Company replied

Rated 4 out of 5 stars

The parking at "Park at he Docks" was great. However, my confirmed parling for our next trip was changed by you to s different provider. I am not happy about that.

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Rated 5 out of 5 stars

Best rates, excellent service with shuttle. I always check OnAir first when flying.

Rated 5 out of 5 stars

First time in Indoor Parking at FINE. Didn't have to worry about scraping off ice and snow at midnight.

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Rated 5 out of 5 stars

A great way to park and ride to the Las Vegas airport. Cheaper than a one-way Uber/Lyft. This will be our go to when we fly anywhere.

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Rated 5 out of 5 stars

I had a great experience making reservation on the website and then actual parking was as per information provided by OnAir. So, overall it worked well for me.

Company replied

Rated 1 out of 5 stars

I EXPERIENCED THE WORST CUSTOMER SERVICE WITH THIS COMPANY. WE WAITED OVER AN HOUR AT THE CRUISE PORT FOR PICK UP. EVERY TIME WE CALLED A VERY UNPROFESSIONAL PERSON WOULD YELL UNITELLIGBLE WORDS IN TH... See more

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Rated 1 out of 5 stars

I booked my parking and paid in advance for my trip to CA for xmas at the beginning of the week. Today, 4 days later, they called and left a message stating that the staff at the location overbooked t... See more

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Rated 5 out of 5 stars

Staff is very friendly and extremely helpful. Safe parking spot. Can’t find anything wrong. Thank you for the wonderful staff you have.

Company replied

Rated 5 out of 5 stars

The parking was right across from the airport. With all the construction going on there it was a safer and cheaper way to park. The hotel has a shuttle to drop off and pick up people. I will use it ag... See more

Company replied


Company details

  1. Car park
  2. Car rental company
  3. Travel agent

Information provided by various external sources

We sell 5 star parking at the lowest rates in the country!


Contact info

4.2

Great

TrustScore 4 out of 5

252 reviews

5-star
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3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We booked last minute since we didn’t…

We booked last minute since we didn’t expect the weather to was bad that morning. Easy process in booking and very quick parking process.
Then when my husband came back after midnight they gladly picked up my husband.
Highly recommended especially the value.

15 December 2025
On Air Parking logo

Reply from On Air Parking

Thanks so much! We’re happy we could make last-minute parking easy and be there for your husband after midnight. We truly appreciate the recommendation Alma.

Rated 4 out of 5 stars

Indoor parking near the cruise with free shuttle

The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventually got an Uber, making it 45 minutes before gangplank up). Our car was safely kept indoors for the week and we plan to use this facility in the future, hopefully without traffic issues!

13 December 2025
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Reply from On Air Parking

Thank you for sharing your experience. We’re glad your vehicle was safely kept indoors and that you liked the convenience of the location near the cruise terminal.

We’re truly sorry the shuttle was delayed due to heavy traffic — cruise ports can become extremely congested during peak holiday travel times, and we understand how stressful that must have been with your ship’s departure approaching.

If you incurred any added costs because of the delay, please reach out to us. You can email us your receipt and reservation details at help@onairparking.com and we'll see what we can do.

Thank you again for your feedback Chas, and we look forward to welcoming you back for an even smoother experience next time.

Rated 5 out of 5 stars

Convenient and easy

So easy to use. Shuttle was there, ready to take us to the cruise port. Convenient and reasonably priced.

8 December 2025
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Reply from On Air Parking

Thanks so much Diane! We’re happy the shuttle made getting to the port quick and easy.

Rated 4 out of 5 stars

Very good service - convenient and lower priced than airport parking

Hotel personnel and drivers are friendly and helpful. I have used this company multiple times. On Sunday night, December 21, there was a glitch between hotel and driver. When driver arrived, he was not expecting to pick up my friend and me. He had arrived to pick up a woman and her little girl. Apparently, the lady at the Courtyard hotel had not called the driver after I had called asking to be picked up or she did and he missed the call. This is likely why we waited 15 minutes or more outside at the airport. After initially saying that he wouldn’t take us, he did and directly to our car in the Courtyard parking lot. It was a minor glitch and fortunately the woman had called for a ride too because without her calling our wait would likely have been longer.

21 December 2025
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Reply from On Air Parking

Thank you so much for the thoughtful review and for being a repeat customer - we truly appreciate it! We’re glad you continue to find the service convenient and a great value, and that the hotel staff and drivers have been friendly and helpful.

We’re sorry to hear there was a small communication mix-up that night and that you had to wait longer than expected, but we’re glad it worked out.

Thanks again for your continued support, and we look forward to helping you on your next trip!

Rated 5 out of 5 stars

Easy airport access

Easy airport access, quick pickup, friendly services

17 December 2025
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Reply from On Air Parking

Thanks so much Manfred! Happy everything was smooth, fast, and friendly.

Rated 4 out of 5 stars

Hassle free parking

Best rates and hassle free parking. Make sure to hold on to QR code for booking that comes as attached to confirmation email

14 December 2025
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Reply from On Air Parking

Thank you for the great review! We’re so glad it was hassle-free and a great value — and great tip about keeping the QR code handy.

Rated 5 out of 5 stars

Reliable and reasonable rates

I've used them several times. Very easy to book on their website. Reasonable rates and no fee to cancel. They even extend the end time automatically at no extra charge! Will continue to book with them.

13 December 2025
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Reply from On Air Parking

Thank you so much for the wonderful review and for being a repeat customer! We’re glad booking is easy, rates stay fair, and that the flexible cancellation and automatic extensions have been helpful. We truly appreciate your continued support!

Rated 5 out of 5 stars

Good 2nd experience...

Second time used for parking while on a cruise. Easy check in, shuttle was on site to transport to airport about 15 mins away. Did have to wait a little long for the shuttle at airport to come pick us up but our cars were started and ready to drive off when we did arrive. They also helped load and unload luggage both ways.

13 December 2025
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Reply from On Air Parking

Thanks so much for using us a second time Shawna! We’re glad everything was smooth overall and that the team helped with your luggage. We appreciate your patience with the shuttle wait at pickup. Hope to see you again soon!

Rated 5 out of 5 stars

Very convenient location

Very convenient location. Nice having security patrol.

9 December 2025
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Reply from On Air Parking

Thanks so much — happy you felt comfortable and secure parking with us!

Rated 5 out of 5 stars

We parked at Marriott hotel near SeaTac…

We parked at Marriott hotel near SeaTac airport. There were plenty of parking spots, well illuminated and fenced. I feel pretty safe. The security guard was very polite. The shuttle was frequent and on time. The price was great. There is no downside that I can think of.

19 December 2025
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Reply from On Air Parking

This made our day! Thanks for the great review, and we’re glad the lot felt safe, the shuttle was on time, and everything went smoothly. Safe travels!

Rated 5 out of 5 stars

Easy to reserve

Easy to reserve, clear parking instructions and affordable rates. I like that it was so close to the airport. I would use On-Air parking again.

20 December 2025
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Reply from On Air Parking

Thanks for the great review! So happy it was easy, affordable, and close to the airport. See you again next time Kris!

Rated 5 out of 5 stars

Very convenient

Very convenient and the price was reasonable.

26 December 2025
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Reply from On Air Parking

Appreciate the review! We’re glad you had an easy, affordable experience Yue.

Rated 5 out of 5 stars

All Around Fantastic

Easy to book, use, super friendly staff, quick shuttle to airport

13 December 2025
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Reply from On Air Parking

Love to hear this! Thanks for choosing On Air Parking Troy, and we’re glad everything went smoothly.

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