I've used this company once before it was ok , slow delivery , the parcel company is awful that they use . The actual onbuy is fine they sorted my problem out for me hence 4 stars , the seller I boug... See more
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Review summary
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What people talk about most
Based on these reviews
It was easy to purchase and a great range of items you cannot get easily through the rainforest website. The lack of communication between order and delivery was not great and had concerns I had been... See more
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Product was good and a great price. The Yodel delivery website was very misleading to start with (it said “we have your package” very early on in the process, but when I was able to live chat with the... See more
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Eventually got a refund for an incorrect item following a poor review on trust pilot. Annoyingly the selling didn't just refund me for sending the wrong item, but at least I got the money back in the... See more
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Company details
- #118 of 200 best companies in Online marketplace
- #22 of 34 best companies in Ecommerce solution provider
About OnBuy.com
Written by the company
OnBuy is a UK-born Cashback marketplace on a mission to change online retail for the better! Committed to fair practice and great value, we connect you with thousands of sellers, showcasing items from small, local businesses to the biggest household name brands. Shop millions of products in one convenient location, and earn instantly redeemable Cashback on everything from health and beauty essentials to homewares and top-of-the-range tech. With a wide range of payment and delivery options available, whatever you’re in the marketplace for - it pays to OnBuy it!
Visit OnBuy
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Help & FAQ
Sell With OnBuyContact info
167-169 Great Portland Street, Fifth Floor, W1W 5PF, London, United Kingdom
- https://support.onbuy.com/hc/
- onbuy.com
4.4
Excellent
124K reviews
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satisfaction
2 April 2026
Reply from OnBuy.com
E. Chocken
Thank you for the five star rating. We are glad you were satisfied with your experience and appreciate your support.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
john bradshaw
Thank you for your kind feedback. We are pleased the item lived up to expectations and that our service impressed you. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
STAY AWAY!!!
I am extremely disappointed with my experience using OnBuy and would strongly urge others to proceed with caution.
I purchased a camera from a seller called SnowWolf3c, which turned out to be faulty (the flash was not working correctly). I returned the item using the seller’s provided return label, and before doing so I took extensive precautions, including video evidence showing the camera inside the box, the parcel being securely packaged, and the weight recorded at dispatch.
Despite this, the seller is now claiming the parcel arrived “empty” and has refused to issue a refund.
The key issue is that the return was arranged using the seller’s courier. Under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, responsibility for the parcel in transit lies with the seller in these circumstances. Any investigation with the courier is between them and the courier, not the customer.
However, OnBuy has refused to intervene and is simply telling me to wait for the seller’s investigation to complete, leaving me out of pocket by nearly £500.
I have provided clear evidence supporting my case, yet this has not been properly acted upon. Instead, I am being forced to pursue chargeback and legal action to recover my money.
This has been an incredibly stressful and frustrating experience. A marketplace should ensure that sellers comply with UK consumer law, but in this case I feel completely unsupported.
I would strongly recommend that anyone using OnBuy:
- Carefully check who you are buying from
- Be aware that disputes may not be handled fairly
- Document everything, as you may need to rely on your own evidence
I hope OnBuy reviews this situation seriously and takes appropriate action, as this experience has significantly impacted my trust in the platform.
16 April 2026
Unprompted review
Reply from OnBuy.com
Sian Tricio,
We appreciate you sharing your experience. We're sorry to hear about the issues with your camera purchase and the subsequent return process. We understand your frustration with the seller's claim and the lack of resolution. We are looking into the matter and will contact you by email with more information.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Michelle
Thank you for your great review. We are pleased our fast delivery and secure packaging met your expectations.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Osama Mohamed,
We are so sorry your order has not arrived. We have sent you an email with more information.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Krishnamohan Pati
Thank you for your positive feedback. We are pleased everything went smoothly and met your expectations.
Have a great day!
OnBuy Trustpilot Team
OnBuy Supplier LMstarz
Unfortunately I am only giving OnBuy.com 2 stars because of my experience with their supplier LMstarz, who I believe are a Chinese Company.
I ordered a handheld vacuum cleaner, LMstarz delivered a heavy 4 legged table support delivered by EVRI.
When I notified LMstarz that they had delivered the wrong item they said that I would have to return the item at my expense before they would deliver the item I had ordered or provide a refund.
Eventually I had to get OnBuy to step in to resolve the problem, to be fair OnBuy did arrange a refund, I recommended that they should stop using LMstarz as their customer care was awful, but they are still showing the original item I ordered on their website as in stock and available supplied by LMstarz, so they haven't taken any notice of my experience !!
8 April 2026
Unprompted review
Reply from OnBuy.com
jimbob,
We appreciate you taking the time to share your experience. We regret to hear about the issue with the order fulfilled by one of our sellers and the inconvenience it caused. We have contacted you for more information so we can look into this for you.
Have a great day!
OnBuy Trustpilot Team
This weedkiller arrived fairly promptly…
This weedkiller arrived fairly promptly and promises to kill the brambles. I havent had the proper circumstances to use it yet so it remains to be proved
21 April 2026
Reply from OnBuy.com
patricia
Thank you for your feedback. We’re glad the item arrived promptly and hope it proves effective against the brambles when you have a chance to try it. We appreciate you taking the time to share your experience.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
John
Thank you for your review. We are glad the ordering process was simple and that your delivery arrived promptly.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Norman Sale
Thank you for your feedback. We’re pleased your item matched the listing and arrived when expected. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
ELAINE GEORGE
Thank you for your review. We are pleased the compact, lightweight design and powerful performance were just what you needed. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
price and quality of oven very pleased…
price and quality of oven very pleased so far thanks fast delivery too
9 April 2026
Reply from OnBuy.com
BT
Thank you for your positive review. We are glad the oven offered great value and quality and that it arrived quickly. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Excellent customer service
Excellent customer service , item competitively priced, very well packed and delivered in a timely manner
20 April 2026
Reply from OnBuy.com
Mrs Brown
Thank you for your kind feedback. We are pleased the seller offered great support, the price was competitive and your item arrived securely packed and on time.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Margaret Straw
Thank you for your kind feedback. We’re glad ordering was straightforward and that your delivery arrived promptly. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Amy Pearson
Thank you for your lovely review. We are glad the order arrived quickly and met your expectations.
Have a great day!
OnBuy Trustpilot Team
Always check onbuy for products
Always check onbuy for products as they offer quality and a good price. My recent purchase was only 24 bottles of Diet Coke but they were under a £1 each so much cheaper than buy single items.
Great company
21 April 2026
Reply from OnBuy.com
Mr H
Thank you for your kind feedback. We are pleased you found great value on your 24 pack of Diet Coke and that the items met your expectations for quality. We appreciate your support.
Have a great day!
OnBuy Trustpilot Team
Excellent price and fast delivery.
Excellent price and fast delivery.
The delivery driver wasontime very freindly
23 April 2026
Reply from OnBuy.com
Rod Baldwin
Thank you for your kind review. We’re delighted you found a great price and that your order arrived quickly and on time. It’s lovely to hear the delivery driver was friendly.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
tony odonnell
Thank you for your kind review. We’re so glad you recommend OnBuy and that you were happy with the quality of the products.
Have a great day!
OnBuy Trustpilot Team
Reply from OnBuy.com
Jackie Forsyth
Thank you for your great review. We are delighted the process was quick and easy and that our money back promise gave you peace of mind. We look forward to helping you again.
Have a great day!
OnBuy Trustpilot Team
excellent service on time.
16 April 2026
Reply from OnBuy.com
RAKESH CHANDER
Thank you for your kind feedback. We are pleased to hear you received great service and that your order arrived promptly. We appreciate you choosing OnBuy.
Have a great day!
OnBuy Trustpilot Team
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