Once Upon Reviews 18,754

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the amazing prints and high-end feel of the photo books. Many found the app and overall user experience very easy to use, making the creation process simple and enjoyable. The delivery service is frequently mentioned as fast and efficient. However, some people were dissatisfied with the quality of the books, noting issues like faded colors, pixelated images, or a cheap feel. A few other people also felt that the packaging was inadequate, leading to damaged books or covers upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing quality of the photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of prints,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the app and... See more

Delivery service

Customers consistently report positive experiences with the delivery service. Many reviewers praise the fast... See more

Application

Customers consistently note positive experiences with the app, praising its user-friendliness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the book together on my phone was very simple and easy, took alot quicker than I expected Nothing complicated, very straight forward. When I received the end product I couldn't be happier, pic... See more

Rated 5 out of 5 stars

I found this accidentally when searching for photo album ideas for a birthday. It was a great find and it turned out brilliantly. The app was easy to use and I loved the little option to change layout... See more

Rated 5 out of 5 stars

Loved my photobook made it a memory book of my holiday with my husband and I will definitely be making another one when we visit any country. The quality is amazing. It’s definitely worth the money th... See more


Company details

  1. Photo printing service

Written by the company

We believe that life should be celebrated – always! The big things and the small. Everyday life as well as parties. The good and the not so good. We also believe in sharing and reliving memories together and that sharing stories strengthens relationships. Between siblings and parents, within families, between people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 3 out of 5 stars

Is it worth the price ..

I do love the book because of the pictures inside, but maybe they could be bigger. Also maybe better packaging is required as the corners were already bent upon arrival into my letterbox. For the price I paid I’d expect it to be in mint condition when received.

31 March 2026
Once Upon logo

Reply from Once Upon

Hello Caitlin! Thanks for your feedback. We’re glad to hear you love the photos, and we appreciate you sharing your thoughts on both the layout and packaging. We always aim for our books to arrive in perfect condition, so if you haven't already - please feel free to reach out to us at happytohelp@onceupon.se if you’d like us to take a closer look. / Team Once Upon

Rated 5 out of 5 stars

Timeless Keepsake

I absolutely love these timeless keepsake books. I have about 6 now of the large gloss books, each around 150-190 pages. I’ve done one highlighting our year from January to June and another from July to December, so two per year. I have so much fun making them and get excited to have my creation in my hands. It’s a process I’m eager to continue for many many years. They’re beautiful books!

31 March 2026
Rated 5 out of 5 stars

Loved my photobook made it a memory…

Loved my photobook made it a memory book of my holiday with my husband and I will definitely be making another one when we visit any country. The quality is amazing. It’s definitely worth the money they have different sizes and you can choose between matte photos or silk matte.

27 March 2026
Rated 5 out of 5 stars

Family heirloom album

Absolutely fantastic service. The album is stunning, it made ME cry and I made it!! I got the large hardcover album, with over 200 prints. Quality hard cover, the prints are amazing, even old photos came up great. I love it so much. It's going to be a family heirloom for sure. Thankyou so much ❤️

30 March 2026
Rated 4 out of 5 stars

The book looks good except

The book looks good, but the book cover has a title across the recipient's face. It may have been my mistake by not saving the changes, but I expected AI or your editing to pick up that obvious flaw..

I will amend it and use it as a base for a new photobook for my relative now, which will include some photos of her birthday, as the amended book won't get back to me in time for that.
Otherwise, it looks really nice and the delivery was quicker than expected.
Also, I thought that I was getting two prints as well, but couldn't find them.

30 March 2026
Once Upon logo

Reply from Once Upon

Thank you so much for your review! We're really happy to hear that you like the book overall and that it arrived quicker than expected. 💛 We'd love to take a closer look at the cover and the prints you mentioned, so please keep an eye on your inbox (and spam folder) shortly. /Team Once Upon

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