Once Upon Reviews 18,754

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the amazing prints and high-end feel of the photo books. Many found the app and overall user experience very easy to use, making the creation process simple and enjoyable. The delivery service is frequently mentioned as fast and efficient. However, some people were dissatisfied with the quality of the books, noting issues like faded colors, pixelated images, or a cheap feel. A few other people also felt that the packaging was inadequate, leading to damaged books or covers upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing quality of the photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of prints,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the app and... See more

Delivery service

Customers consistently report positive experiences with the delivery service. Many reviewers praise the fast... See more

Application

Customers consistently note positive experiences with the app, praising its user-friendliness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the book together on my phone was very simple and easy, took alot quicker than I expected Nothing complicated, very straight forward. When I received the end product I couldn't be happier, pic... See more

Rated 5 out of 5 stars

I found this accidentally when searching for photo album ideas for a birthday. It was a great find and it turned out brilliantly. The app was easy to use and I loved the little option to change layout... See more

Rated 5 out of 5 stars

Loved my photobook made it a memory book of my holiday with my husband and I will definitely be making another one when we visit any country. The quality is amazing. It’s definitely worth the money th... See more


Company details

  1. Photo printing service

Written by the company

We believe that life should be celebrated – always! The big things and the small. Everyday life as well as parties. The good and the not so good. We also believe in sharing and reliving memories together and that sharing stories strengthens relationships. Between siblings and parents, within families, between people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

I love the way all the templates are…

I love the way all the templates are already set up for you to add the photos is very user friendly. I was gladly surprised for all the updates all the way to the process until i received my photo book.
Highly recommended.
Quality, efficiency 10/10

18 March 2026
Rated 5 out of 5 stars

Such an amazing service

Such an amazing service! My order arrived safely and well packaged under the timeframe stipulated. The product was just amazing. Better than I expected! The process was easy. The design process was straightforward and I loved that I could create something so beautiful for my sister‘s wedding gift. Highly recommend the service will definitely be using again for future photography projects.

25 March 2026
Rated 4 out of 5 stars

Surprised

I was actually surprised with how thin and small it was. Might have just been my unrealistic expectations. Still great quality and an awesome keep safe.

27 March 2026
Once Upon logo

Reply from Once Upon

We appreciate you sharing your thoughts with us. 💛 Your feedback is valuable and will assist us in enhancing our services. /Team Once Upon

Rated 4 out of 5 stars

I already did review

I already did review. anywas: good results. a bit difficult to understand that the update of pics might take a Minute ... but really great result and be back soon.

22 March 2026
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Reply from Once Upon

Hello, Thank you so much for this great feedback! Your thoughts will of course be taken into account when developing the app further. Aiming to earn your fifth star next time! ⭐️ Take care! /Team Once Upon

Rated 5 out of 5 stars

I’ll be making more.

Once I got the hang of it (I’m 72) this was such an easy process and I’m over the moon with the result. Great quality. Quick production and delivery time and relatively inexpensive compared to other photo books I have made in the past. Thank you!!

26 March 2026
Rated 2 out of 5 stars

Wont use again

Really quick to use, not like other platforms but check the photos on review - they duplicated the whole lot. Not great to use on the phone.

10 April 2026
Unprompted review
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Reply from Once Upon

Hi Rory! Thank you for geting in touch and sharing your thoughts and experience with us. We're, however, sorry to hear that some error might have occurred. We'll make sure to follow this up directly with you, so please keep an eye on your inbox shortly. /Team Once Upon

Rated 1 out of 5 stars

Waiting for book to arrive for…

Waiting for book to arrive for birthday, turned out they refunded me and I didn't receive my book

24 March 2026
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Reply from Once Upon

Thank you for sharing your experience, we completely understand how disappointing this must have felt, especially with a birthday coming up.
We’ve tried reaching you a couple of times, as we’d really love to help sort this out for you. It’s possible our messages may have ended up in your spam folder, so it might be worth checking there just in case. We’ve just sent you a new email as well, whenever you have a moment, we’d be happy to hear from you so we can look into this together 💛 /Team Once Upon

Rated 5 out of 5 stars

Being technically challenged I received…

Being technically challenged I received such amazing help in putting my 4 books together.
I needed so much attention to receive the wonderful keepsakes I have of my once in a lifetime Greece holiday.
The books are very good quality, and they were delivered so quickly.

25 March 2026
Rated 3 out of 5 stars

Disappointed

I was really disappointed with the quality of the books. The spine width varied along the length of them with flaring at the top and bottom. It made it feel cheap. I used high resolution images for these books, taken with a professional camera, not a phone, and I feel that quality has not transferred to the printed photo. I suppose I expected the same image quality as a printed photo, but when printing on paper with ink you get a much lower quality image and so much detail has been lost. I’m so disappointed.

25 March 2026
Once Upon logo

Reply from Once Upon

We appreciate you taking the time to get in touch and share your thoughts with us, and we're so sorry to hear that we didn't get it right this time. 💛 We'll make sure to follow up and help you further - please keep an eye on your inbox. /Team Once Upon

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