While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the quick and efficient service provided. Customers appreciate the straightforward application process and the speed with which funds are deposited into their accounts, often within minutes. Many people found the company to be very understanding and helpful, especially during challenging financial times, with excellent customer service that responds quickly to queries. However, some reviewers were not happy with the customer service, mentioning that emails are not always answered and that they faced issues with loan declines after providing personal and bank details. A few other people also felt that the payment terms were unclear or that they were charged additional interest when they struggled to pay back the loan.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reporting problems like unexpected balances,... See more

Service

Consumers find service to be positive, with many describing it as great, quick, and reliable, often praising... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the application process... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to a... See more

Response time

Customers generally report positive experiences with response times, highlighting quick application processes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 5 out of 5 stars

I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more

Company replied

Rated 5 out of 5 stars

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more

Company replied

Rated 5 out of 5 stars

I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more

Company replied


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service hassle free

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Ikbal,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very Very easy and no problem

Very Very easy and no problem

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Valerie,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 3 out of 5 stars

Need more people to answer phones

Someone set up a loan fraudulently and this company won’t speak to me or deal with it. I held on the line for hours without an answer

Update .. finally got to speak to someone and they were helpful

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Julie,

Thank you for your review. We’re sorry to hear about your experience. We aim to work with both integrity and transparency to ensure the highest standards of customer service are being delivered to all our customers. We are committed to always providing a clear and trustworthy service.

We take fraud concerns very seriously and would like to discuss this with you. Please contact us directly so we can assist you. Our phone lines are open Monday to Friday from 08:30 AM to 19:30 PM, Saturday from 09:00 AM to 16:00 PM, and Sunday from 10:00 AM to 16:00 PM. You can also email us anytime.

Rated 5 out of 5 stars

Quick and easy payment was in within…

Quick and easy payment was in within minutes very happy

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Kyle,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Thay r a good company they helped me…

Thay r a good company they helped me when I needed it

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Simon,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick and clear responses

It was very quick and I was so in need. Easy to access

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear we were able to assist you.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use site and fair.

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Darren,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

I'm very happy with the service and it…

I'm very happy with the service and it was very quick to receive the money 💰 into my account

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Martin,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very polite

Very polite
Officiant
Great customer service
Money was in the bank within 10 minutes.
Will definitely recommend to others

12 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Adam,

Thank you for taking the time to leave us your 5 star review.
We are very happy that you would recommend us.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

It was easy to apply no difficulties

It was easy to apply no difficulties

11 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Chipo,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

The application process was excellent

The application process was excellent

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Anthony,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

I am so greatful I found ondal..they…

I am so greatful I found ondal..they have helped me out many times..great friendly service

11 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Susan,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy and stress free

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Sharon,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Very easy good support nice company.

Very easy good support nice company.

11 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Jane,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Perfect 👌

Quick ,easy , trustworthy great service

11 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello David,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Quick Clear and easy

Quick Clear and easy

31 July 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Paul,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Very fast and secure.

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Cornel,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick

Quick, easy and helpful

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Destinie,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Quick decision.

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Keith,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Swift service

Wow, I did not expect a swift service. Money was in my account within a few minutes of signing the contract.

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look