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Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the quick and efficient service provided. Customers appreciate the straightforward application process and the speed with which funds are deposited into their accounts, often within minutes. Many people found the company to be very understanding and helpful, especially during challenging financial times, with excellent customer service that responds quickly to queries. However, some reviewers were not happy with the customer service, mentioning that emails are not always answered and that they faced issues with loan declines after providing personal and bank details. A few other people also felt that the payment terms were unclear or that they were charged additional interest when they struggled to pay back the loan.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reporting problems like unexpected balances,... See more

Service

Consumers find service to be positive, with many describing it as great, quick, and reliable, often praising... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the application process... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing dissatisfaction due to a... See more

Response time

Customers generally report positive experiences with response times, highlighting quick application processes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm giving them four stars because they do help you out but I'm not going to give five stars because of the fact that if you repay early more than once then you will be suddenly declined from applying... See more

Company replied

Rated 5 out of 5 stars

I unexpectedly needed a short term loan and Ondal helped me with that. No fuss, a few simple questions and I received the funds within minutes of the application. The application itself only to... See more

Company replied

Rated 5 out of 5 stars

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you, Absolutely b... See more

Company replied

Rated 5 out of 5 stars

I have just received my second loan from Ondal and I can honestly say the whole process was complete in around 10 minutes. Easy straight forward application and once your accepted the money is availab... See more

Company replied


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Financial Institution

About Ondal

Written by the company

24/7 ethical on-line lending. A new breed of financial institution allowing you to borrow only what you need for as long as you need it .

Simple, convenient, transparent and responsible borrowing @ fairly priced services.

Up to x7 cheaper than unauthorised overdrafts from the UK high street bank (Which May 2018)

- Typically costing less the £2 a day
- Money agreed and delivered instantly
- NO Early repayment penalties

www.myfinanceclub.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service.

I got my Loan around five minutes after I applied. It's a very Straight forward Application, I just needed to update my Details. I am now a regular customer and can finish decorating my house with the help of Ondal. I'm happy with the service.

10 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Michelle,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Simple and straightforward!

Simple and straightforward, no messing around. Perfect for a little cash to stretch to pay day, didn’t think I would be accepted but it’s great! If in need I would definitely recommend using this company!!

9 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Rhys,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Very easy company to deal with

It is a very straightforward process, and from my experience so far, a very good company to deal with. So I highly recommend for life's little emergency's, especially with the option to repay early.

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Andrew,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Mark,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Suoer Efficient

I have used them before, and everything is super fast and efficient.

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for your 5 star review!

It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

No fuss

No fuss, no hassle, no silly forms and going back and forth, just simply apply for what you need and your sorted in literally seconds, canvas for better service that that now can you,
Absolutely brilliant, would highly recommend for when your in that little bit of need.

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi William,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy and reliable

Easy and reliable

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi,

Thank you for taking the time to leave us your 5 star review.

It's great to hear you have been happy with the service received.

On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Very professional

Very professional

8 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Claudiu,

Thank you for your 5 star review!

It's great to hear you have been happy with the service received.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Possibly the easiest and quickest loan…

Possibly the easiest and quickest loan I’ve ever applied for! I don’t have the best credit history and I’m happy with the rate I was given. It is after all a short term loan, I’d definitely recommend and I will 100% use again if I’m in need.

6 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hi Louise

Thank you for your 5 star review!

It's great to hear you found the completion of your application straight forward and that you have been happy with the service received.

We are very happy that you would recommend us.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Excellent service …

Very straight forward signing for loan amount and very organised too money was straight in account by time was accepted and signed contract

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Michelle,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Very quick and efficient and easy to…

Very quick and efficient and easy to apply .

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Rachel,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

First class company

The ease of the process from start to end

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Patrick,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

5/5 stars

5/5
easy and fast like 15 mins

2 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Himkiko,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy to fill up form and receive the…

Easy to fill up form and receive the money in 4 mins.

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Raymond,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for your feedback regarding the service. It's greatly appreciated!

Rated 5 out of 5 stars

Great experience and great service!!

Great experience and great service!!! Any problem is dealt with and no problem is to great ⭐️

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Stuart,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Great service

Great service and easy to use, you get the money within the hour

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Charlotte,

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

Rated 5 out of 5 stars

Easy to use with details on how and…

Easy to use with details on how and when to repay.

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Katherine,

Thank you for taking the time to leave us your 5 star review.
It's great to hear we were able to assist you.


On behalf of the team we are very happy to have been able to help you.

Rated 5 out of 5 stars

Very easy to apply

Very easy to apply, keeping it simple & not to many awkward questions

7 August 2025
Unprompted review
Ondal logo

Reply from Ondal

Hello Stephen

Thank you for taking the time to leave us your 5 star review.
It's great to hear you found our service so efficient.

Thank you for taking the time to leave us your kind feedback!

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