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De onderdelenshop24.com online winkel is een garantie voor top kwaliteit, lage prijzen en een uitstekende klantenservice. onderdelenshop24.com biedt een breed assortiment merkproducten van gerenommeerde fabrikanten zoals Bosch, Sachs en Beru. Ook kunt u in onze winkel talrijke auto-onderdelen vinden van fabrikanten zoals Vemo, Prasco, Delco Remy, Spahn, Delco Remy, NK en nog vele anderen. Door gebruik te maken van de reserve-auto-onderdeel zoekfunctie, die wij online aanbieden, kunt u bijvoorbeeld ruitenwissers, bumpers, uitlaten, koplampen, koppelingen en nog vele andere auto-onderdelen vinden. Met deze unieke functie kunt u de benodigde onderdelen binnen de kortste tijd vinden. Omdat wij OEM-kwaliteit garanderen en geen compromissen sluiten wat betreft prijzen, hanteren wij altijd een niveau van absolute topkwaliteit en een perfecte prijs / kwaliteitsverhouding . Maar door onze site te gebruiken kunt u uzelf overtuigen dat onze producten de beste kwaliteit bieden!
3.7
176 reviews
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Some delivery issuesperfect solved
After delivery issues I contacting the QA departement for complaining and they takes immediate
actions to solve the issue 👍
Reply from Onderdelenshop24 - Netherlands
Dear customer!
Thank you very much for your kind words.
We will continue to delight you with high-quality service.
Best regards,
Onderdelenshop24 Team
Reply from Onderdelenshop24 - Netherlands
Hallo!
Hartelijk dank dat u de tijd hebt gevonden om een positieve beoordeling achter te laten.
Met vriendelijke groet,
Onderdelenshop24 Team
Reply from Onderdelenshop24 - Netherlands
Hello M. Kortman!
We want to thank you for your time and positive feedback!
Best regards,
Onderdelenshop24 Team.
Reply from Onderdelenshop24 - Netherlands
Hello Ramon!
Thank you for your feedback. We are very happy to know that we were able to surprise and please you!
Best regards,
Onderdelenshop24 Team
Ondanks eerder naar hen gestuurde foto's, video en probleemomschrijving. Blijft deze webshop maar vragen om steeds weer informatie ook vandaag weer! Zie hier:
This is the AUTODOC team.
In attachment to this email, you will find a warranty form for part from order № 60323550.
Please print out this form and fill it out by hand. The completed form should be sent in PDF format (photos and scans using mobile applications will not be accepted) in response to this email.
In addition to the warranty form please provide the following documents:
- invoices for installation and dismantling of parts indicating the performed work ( in PDF format). If you have performed the installation and dismantling yourself, please provide, if possible, proof of your competence to perform this operation ( for example, a mechanic's license).
If the defect of the part led to additional damage to the car, it is necessary to attach to your email copies of invoices indicating the damage caused (in PDF format).
Nota Bene: warranty form should be filled out completely and pictures should be clear and high quality.
We look forward towards your soonest response.
En vandaag weer een geheel nieuwe reactie van deze webshop! En begint het hele drama weer opnieuw! Zie hier:
Beste Xavier,
Uw verzoek is door ons ontvangen. We zullen ons best doen om het zo snel mogelijk in behandeling te nemen en u zo spoedig mogelijk contacteren.
A.u.b. neem nota van ons retourbeleid: zie link
Heeft u nog vragen?
Graag beantwoorden wij deze via telefoon, e-mail, fax of online chat tijdens kantooruren: Maandag - vrijdag: 8:00 - 23:00
Handelsregister: Berlijn; Algemeen directeur: Vitalij Kungel; Handelsregisternummer: Rechtbank Berlijn HRA 46240 B; BTW-Nr.: DE281524963
Partio GmbH & Co. KG Gontardstraße 11, 10178 Berlijn, Duitsland
Tel.: +31 85 8883 233
Fax.: +49 30 208 478 250
Reply from Onderdelenshop24 - Netherlands
Dear Xavier,
We apologize for the created inconveniences and we understand your displeasure.
Please, contact us at trust@onderdelenshop24.com and provide us with order details.
Our Quality Control team will check the information and answer your questions.
Best Regards,
Your AUTODOC Team.
Bought a windshield wiper that was stated as compatible with my car. Paid for their "Safe Order" insurance as it stated that the product can be returned within 100 day.
It turned out the part was not compatible with my car and I put it back in its original packaging, no damade whatsoever to it.
After 3 days of exchanging pictures and e-mails in which every reply was from a different person they state that I can't return the part as I already tried to install it.
Later edit after their reply:
This is a load of B$. The part was not damaged in any way when tested. It's in the same condition as it was when it was delivered. Waste of time, money and energy.
Last edit:
After posting reviews here and on Google I was contacted by them and got a refund.
Please use the form on their website to check if the part is compatible with your car. It's on the bottom right as the time of this writing and you can put in your VIN number. If you do that you can avoid incompatible parts.
@Partio: Maybe you can make that box more visible or have a better UX so users can see that box.
Reply from Onderdelenshop24 - Netherlands
Hallo,meneer Brezan !
Dank voor uw reactie,en het spijt ons dat onderdelen waren niet compatibel.Op onze website staat informatie dat de uiteindelijke compatibiliteitscontrole enkel mogelijk is met behulp van zogenaamde OEN .Alvoerens een bestelling te voeren ,dient u het OEN (VIN) te controleren.En volgens onze regels als dat onderdeel gemonteerd was kan helaas niet geretourneerd worden.
Onze kwaliteitsafdeling neemt nog contact met u op,
Fijne dag nog,
update:after analyse of yours photos our technical department doesn't saw montage so we can for sure offer you deposit or you can return to us this product.We sended also you mail,let us know please.We hope to see you soon,thanks for your time and energy,
Met vriendelijke groet,
Onderdelenshop24 Klanten Dienst
This is a front website for a German company, Partio GmbH & Co. KG in Berlin. If you Google them you will see a lot of negative reviews.
Reply from Onderdelenshop24 - Netherlands
Dear Customer!
Thank you for your feedback!
It is not a secret that we are based in Germany, you can find all the information on our website.
Unfortunately, clients write negative reviews more often and with greater pleasure than share a positive experience. You can find both negative and positive feedback in the internet. We appreciate every opinion because this makes our work better and better every day.
Best regards,
Onderdelenshop24 Team
I Didnt get my product on time and I got some thing else not my order
Reply from Onderdelenshop24 - Netherlands
Dear Mister Metin,
Thank you for your review.
Please, provide us with more details regarding your issue via trust@onderdelenshop24.com, we will contact you in the shortest terms.
Kind Regards,
Onderdelenshop24.com
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