One.World Reviews 242

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as beautiful, unique, and even better than pictured. The delivery service is frequently highlighted for its speed, careful packaging, and the professionalism of the delivery personnel, with many appreciating timely updates and fuss-free experiences. The customer service is also widely commended for being helpful, efficient, and responsive, especially when addressing issues. However, some customers also noted issues with delivery, including delays and receiving incorrect or incomplete orders. A few people were dissatisfied with the quality of certain items, specifically mentioning poorly concealed damage on a product. Additionally, some reviewers reported negative experiences with customer service, citing unprofessional communication, dismissive attitudes, and a lack of care when handling fragile items, particularly in physical store locations.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the great value for money and good... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and efficient... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent and efficient... See more

Order

People report positive experiences with order. Many customers praise the easy online ordering process and the... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from One.world before and their customer service is good. Keep you up to date with your order and progress of order. Ordered side tables and the quality is excellent once again. Required... See more

Rated 5 out of 5 stars

Delighted with the lamps. Exactly as described and look lovely in our living room. Hurricane lamp is still boxed as it is a wedding gift but I’m sure it will be just as lovely. Good customer service w... See more

Rated 5 out of 5 stars

We visited One World at Chessington and found the staff refreshingly helpful and cheerful, the prices for the furniture items are very competitive so we ordered for delivery also. Delivery was prompt,... See more

Rated 5 out of 5 stars

Although the carrier was a let down as thy lied about the parcel out for delivery for 2 days i eventually or my parcel. The 2 metal reindeers are really nice. I’d the recipient doesn’t want them I sh... See more


Company details

  1. #85 of 228 best companies in Homewares Shop
  2. #124 of 401 best companies in Home Furniture Shop
  3. #38 of 98 best companies in Lighting Shop
  4. #5 of 11 best companies in Mirror shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ceramic Coasters

As soon as I saw them I thought these sre for me. They look hand made and have a natural appearance. The design consists of two floral and two grasses. They look beautiful and suits any home interior. I love them .

7 October 2025
Rated 5 out of 5 stars

Good service

Our pre-orderd tablelamp arrived when we expected. Very well packed and looks splendid. Very happy.

7 October 2025
Rated 5 out of 5 stars

What a great experience shopping at…

What a great experience shopping at One.World. From browsing at Parsons Green with the most amazing, friendly and helpful staff to fast delivery from the loveliest guys! They put my very heavy table together perfectly and were very careful bringing it in through the house.
Second large piece of furniture ordered and will keep going back! So happy I discovered One.World only quite recently!

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I went back because one of the items that I bought was damaged and the two ladies that helped me said that it was my fault that they didn’t could anything about it. I explained that it could be that wasn’t wrapped properly and that was damaged as when I opened the item at home I realized that was broken. I kindly requested a replacement for the broken item or a refund. I have been a loyal customer and I said that this matter could be resolved quickly and courteously but they refused to do it I was told that I have to speak to the store manager during the week and that they won’t do any replacement.
I won’t buy from this store any more. They lost a client for £10 item.

4 October 2025
One.World logo

Reply from One.World

Hi Daniela, we’re so sorry to hear about your experience. We take great care to ensure every item leaves the store carefully wrapped, and we completely understand how disappointing it must be to find something damaged once you’re home. Please do pop back into store at your convenience - we’ll be happy to exchange the item and make this right for you. If there’s anything else we can help with, please reach out to us at shop@one.world. Best wishes, Lisa

Rated 5 out of 5 stars

Beautiful items with exceptional service.

This was my first shopping experience with this store and I think this has been my best online shopping experience to date! From purchasing my beautiful indoor greenhouse (which is stunning by the way) to the customer service and finally the delivery, every aspect has been beyond exceptional! I will definitely be back to purchase more of your beautiful items in the future. Thank you!

9 October 2025
Rated 5 out of 5 stars

Excellent

Beautiful products and excellent customer service. First time purchase, but One World will now be added to my 'go to' list in future.

8 October 2025
Rated 5 out of 5 stars

Perfect high table

I’m really happy with my order from One.World! The high table I bought is perfect — great quality and exactly as described. Delivery was super fast too. Highly recommend!

26 August 2025
Rated 5 out of 5 stars

This shop is just amazing

This shop is just amazing. I adore every piece they have. I bought some stuff for my house and never regretted.
People in Parsons Green one.world always ready to help to do a choice or simple give a piece of advice.

19 September 2025

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