One.World Reviews 

394
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautiful home designs, and the remarkably careful packaging that reliably keeps fragile items completely safe during transit. Consumers also highlight the incredibly helpful and friendly staff members alongside exceptionally fast delivery times that consistently make online shopping a total breeze. Some reviewers were not happy with frustrating delivery delays, poor communication, or troublesome issues caused by external couriers handling their packages. A few buyers additionally mentioned receiving damaged goods upon arrival or facing surprisingly difficult administrative hurdles when trying to arrange product returns independently.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning design, great quality, and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Quality

Consumers find quality to be exceptional, frequently highlighting the solid construction, beautiful design,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting thorough, friendly assistance and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered the Landscape framed Hambledon Set of 2 Ocean art prints delivered with care and well packaged as these prints are of a large size the art Landscape is beautifully painted on both prints happ... See more

Rated 5 out of 5 stars

I have ordered many things from this company and I have never been disappointed amazing quality and very good value for money the items look lovely in your home and always leave your guests talking ab... See more

Rated 5 out of 5 stars

Bought several plant pots. All look exactly as pictured on the website. Great value and quality. Good delivery. One arrived broken despite being packaged well. After speaking to customer service via c... See more

Rated 5 out of 5 stars

I absolutely love this company I have ordered so much from them my home looks lovely the staff are lovely and it doesn’t take long for the order to come will continue to order if you have never ordere... See more



Company details

  1. Homewares Shop
  2. also in
  3. Home Furniture Shop
  4. Lighting Shop
  5. Mirror shop

About One.World

Written by the company

Creating statement designs for everyday living, One.World has been transforming our homes since 1990.

With a skilfully crafted collection of furniture, lighting, and homeware, One.World products are built to last. With accessible pricing and an environmentally conscious mindset too, what’s not to love?

Visit www.one.world to explore the full collection.

Our Shipping Promise

Delivered within 2-3 working days

All standard size items ship from our UK warehouse and arrive within 2–3 working days. Need it sooner? Choose Next Day delivery at checkout.

Contact info

One.World

One order, one tree 🌿 Together we’re growing something good.

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(394)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This was my first order from you

This was my first order from you. There were some issues with the item unfortunately but you dealt with it quickly and efficiently. I will definitely be ordering from you again in the future.

10 August 2026
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, really pleased with my purchase, fast delivery, great product at a great sale price. Package was really well packaged to prevent breakage. Tracking was clear and concise. Easy to order, really pleased with my purchase.

6 August 2026
Rated 5 out of 5 stars

Excellent experience

Lovely helpful people and excellent service, both from the shop in Parsons Green (Maria and Deborah) and the delivery men from the warehouse.
We are thrilled with our purchases.

6 August 2026
Rated 5 out of 5 stars

Fab Company

As always excellent service and packaging, my lovely glass lanterns were delivered in one piece.
Fabulous selection of quality products, will be ordering again soon!!

6 August 2026
Rated 5 out of 5 stars

What a brilliant company!

What a company! Excellent service, quick delivery and immediate response to queries. Beautiful products too and at a good price.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

It arrived damaged

It arrived damaged. Have sent three emails requesting a refund and have had no response. Still waiting…..

5 August 2026
One.World logo

Reply from One.World

Hi Alice, Thank you for your feedback.
We're really sorry to hear you've had issues reaching us, it does appear that your initial emails were not received. However, I understand you've now received a response from our customer service team and this is being dealt with. I do hope we can turn this around for you.

Rated 5 out of 5 stars

Large pictures

Arrive the day I was informed of however the time was out but that wasn’t a problem. My pictures were very well packed and look beautiful in my newly decorated hall, I am very pleased with my purchase and would buy again from this company.

4 August 2026
Rated 5 out of 5 stars

Fabulous company, great customer experience

Fabulous company, fabulous store. I bought 4 garden planters. They were not only a great price, but their delivery was second-to-none. I had a really exceptional customer experience with lightning-fast delivery of my order. The only sadness is that they have now run out of the planters - and I would very much like some more. But maybe I'm just being a tad too greedy. ;) Highly recommended! ***** and really looking forward to purchasing more from One.World

21 July 2026
Rated 1 out of 5 stars

Item arrived damaged so had to return

Item arrived damaged so had to return - so much time wasted after staying in to accept delivery and still without the item

28 July 2026
One.World logo

Reply from One.World

Hi Sinead,

Thank you for taking the time to share your feedback.

We're very sorry to hear that your bedside table arrived damaged and understand how frustrating it must have been to wait in for the delivery only to have to reject the item.

I can see that after you contacted us on Monday, one of our team replied within the hour to offer a replacement and let you know they would personally inspect the new item before dispatch to help ensure it arrived in perfect condition. We haven't yet received a response, but the offer is still open and we'd be more than happy to arrange this for you.

If you'd prefer an alternative resolution, please just let us know. We appreciate your patience and hope to have the opportunity to put this right.

Rated 2 out of 5 stars

Order wasn’t sent for despatch and sat…

Order wasn’t sent for despatch and sat there for nearly 2 weeks

24 July 2026
One.World logo

Reply from One.World

Hi Louise,

Thank you for your feedback. We're sorry your order wasn't despatched promptly — this fell short of the standard we aim for, and we apologise for the wait and any inconvenience caused.

We have looked into this and can confirm the delay was due in part to a carrier issue affecting part of your order. We hope to have the chance to serve you better next time.

Kind regards,
One.World

Rated 5 out of 5 stars

Beautiful, quality product

Bought a pair of candlestick holders from here recently. Beautifully made, great condition. Quick delivery. Would definitely order from here again, thank you.

21 July 2026

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