Customer service was good and prompt and the agents were helpful and well informed. They clearly deal with a lot of complaints which is unsurprising. These cards are a nightmare to spend, and they hav... See more
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One4all Gift Cards can be spent almost anywhere, on almost anything – whether they’re a fashionista who needs to stay on top of the latest trends, a foodie with an adventurous palate, a movie-buff who can’t miss seeing the latest blockbuster on the big screen, a spa goddess who loves being spoiled with luxury treatments, or a tech guy who’s not himself without the best gadgets…we could go on! With over 170 brands and thousands of stores to spend them in throughout the UK, the One4all Gift Card is the ultimate gift of choice. Our Gift Cards come in both Physical and Digital versions (which can be customised & sent with a personal video message), and can redeemed with top retailers across the UK such as Boots, Primark, IKEA, Asos, TK Maxx & many more. If you have experienced an issue spending your card either in-store or online, or need assistance in any other way, please email custserv@one4all.com quoting 'Trustpilot' and we will be happy to resolve the issue to your satisfaction. Contacting our customer service team is the best way to reach a swift and satisfactory resolution to any issue. We look forward to hearing from you.
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London, United Kingdom

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I let 2 cards lapse not understanding you get 1 year from purchase date to use, contacted centre customer care, very efficiently agreed to send out replacement cards, restored my faith in one 4 all just got to make sure I use them this time within 1 year

Reply from One4all Gift Cards UK
AVOID LIKE THE CLAP !! I have been trying to spend these cards I had for Christmas for a few months without success. I decided to call them after struggling to purchase from currys online , Told ' They dont work Online ' ??????? They advertise they ALL work online but trust me NONE of the stores I would allow online. I then said if I transferred to google wallet can I spend them anywhere ? ' Yes anywhere that excepts good play ' This is also completely incorrect information , I spend time doing this and drove to my preferred store to find them still not working. I was also told if they send me actual gift cards they work as a normal Visa card anywhere. This is ALSO untrue ! I then called to express my disappointment and after the person told me all of this I said I was not happy so they just put the phone down. I then purchased the Product with my own Money omitting the £480 I have in on these absolutely rubbish cards that you cant spend anywhere. If I could give a lower score I would, Customer service = 0 useability = 0 Overall Score = 0. Hopefully someone will read this and refrain from buying. Apart from that I am really unwell and this has made me bad today so thanks for that as well. Mither and stress I could do without.

Reply from One4all Gift Cards UK
Never in my life have I ever felt the need to write a review. How can I put it but absolutely useless!! Don’t bother buying one it won’t work and you will get ripped off. A total scam!!! Hope the company folds I’m sooooo angry

Reply from One4all Gift Cards UK
Really awful concept.
It is near impossible to actually spend these cards. They say you can use them online as a credit/debit card, but when you do, the company just delcines the card. Even if the amount you spend is less than or equal to the amount on your card.
Its likely their busienss strategy is just to make money selling cards, and then people give up on the cards and don't spend anything!

Reply from One4all Gift Cards UK
If I could give 0 stars I would.
The customer contact form does not work, the email address I was given gave no indication if the email had been received or not and although I got through on the contact number I have no resolution to my issue - a card I have attempted to spend on via an online retailer - the retailer not being given the funds by one 4 all despite my balance being more than the amount.
Do not trust this as a gift giving experience - it just leads to hassle.

Reply from One4all Gift Cards UK
i tried to redeem my gamer version for an xbox gift card and it wouldn’t let me it also wouldn’t let me use anything other than euros even tho i’m in england it still won’t let me i’ve even tried amazon ive been trying for about an hour now and im very pissed of the app is also just sh*t get a fricking grip you waste of a company

Reply from One4all Gift Cards UK
Having recently had a problem spending my £100 All4one card I contacted the company by e-mail and their response was much quicker than I expected.
I was advised that the card I had was expired and that was the reason I could not spend it.
I was told that a replacement £100 card would be sent in the next 7-10 days and as if by magic my new card arrived today as promised.
Thanks to Rudy R, Laura Velasquez and Daniella U and the whole team.

Reply from One4all Gift Cards UK
Card is for multiple cinemas but voucher is not being accepted by any cinema , this is totally unacceptable!!
Never buy these just give cash as a present !

Reply from One4all Gift Cards UK
This company appears to be total scam.
Their contact number doesn’t work, just sends you round in circles, their online contact form doesn’t work, their password reset doesn’t work. My child has been digital gifts from this company and cannot use the funds. Please don’t use them and get ripped off like our family members have.

Reply from One4all Gift Cards UK
The cards themselves are annoying to use and I'm glad to see them adopt the high value visa cards for employee benefits (ireland small exemption benefit). I couldnt use my saved cards for the purpose I had intended and was left with a high value over several cards. Very annoying. Customer service were really understanding and absolutely saved the day! Top service from the customer team! Shout out to Rudy, Elaine and Brandon!

Reply from One4all Gift Cards UK
It is so difficult to use these gift cards. If you use it online the balance on your card needs to cover the full purchase cost, it cannot be used to put towards the purchase cost as it is used as the payment card not a gift voucher. When I have tried to use it in store, it was not accepted. If you don't spend it within 18 months, they take 90p a month as a card management fee - for doing nothing! Such a waste of money.

Reply from One4all Gift Cards UK
A terrible experience, they sent my voucher to the wrong address, I didn't call and couldn't speak to anyone. I tried filling out the form more than 20 times and it always gave an error. It's a real scam. They keep the vouchers for themselves and write false addresses, and when you try to contact them, it's impossible to contact them by phone or email. It's a scam, the vouchers were stolen. Eon gave me a £50 voucher and they took it. Eon says ask One4all and they can't be reached. They're both scammers. I don't recommend One4all or EON to anyone. 1 Start is to much they regret ----1000

Reply from One4all Gift Cards UK
What is the point of online contact form when it doesn't load at the end just says error what an absolute waste of time for people filling it out to then realise it won't load after submitting, not everyone wants to speak on the phone! Already phoned a few days ago and still not resolved I don't want to phone again.

Reply from One4all Gift Cards UK
Wanted to spend £50 @ boots but you can’t use these as part payment só it’s just a nightmare - it has to be right to the full amount
Would recommend staying clear from these gift cards

Reply from One4all Gift Cards UK
Essentially a scam. It is almost impossible to spend money paid on to the card.
It makes me quite sad that a relative has spent money on this.

Reply from One4all Gift Cards UK
A complete waste of my time. I have two of these pathetic gift cards and have given up trying to use them!

Reply from One4all Gift Cards UK
Sister bought my son this to spend at JD sports (listed shop on card)
So difficult to use and will only let u redeem on exact amount or less. The football boots he wanted were over £100 and the card was £45. Therefore couldn’t be used!
Never known a gift card to be so bad!
Do not buy anyone this card

Reply from One4all Gift Cards UK
Had some issues originally but really appreciate the quick response and resolution from the customer service!

Reply from One4all Gift Cards UK
Utter rip off and an absolute joke! Taking money from people's card balance is fraud. It's theft in modern digital age, scandalous and simply should not be allowed!

Reply from One4all Gift Cards UK
Never had a problem with these received many as presents. You just use it like any other regular gift card and never had a problem with any of the shops listed accepting these. So easy never even had to use their customer service so can’t rate on that.

Reply from One4all Gift Cards UK
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