Onebright  Reviews 972

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, supportive approach, and genuine care, highlighting how therapists made them feel comfortable and understood. The service provided is frequently described as excellent, with many people appreciating the structured sessions, practical tools, and personalized guidance that led to significant improvements in their mental health and confidence. Reviewers often mention the transformative impact of the therapy, noting how it helped them understand themselves better, manage anxiety, and cope with difficult situations. However, some people were dissatisfied with the communication and organization, citing issues with referrals not being covered by their healthcare providers and a lack of follow-up from the company. A few other people also felt that the initial assessment process was not collaborative, with pre-decided recommendations and a requirement to complete numerous online questionnaires while already feeling emotionally exhausted.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, care, and... See more

Service

People report positive experiences with service, with many reviewers highly recommending it due to its... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the service as... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the knowledgeable,... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the quick access to support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

learnt coping skills to manage anxiety and feeling overwhelmed. Jan always made me feel safe and therapy helped me alot, learned to understand myself and that feelings are always valid

Rated 5 out of 5 stars

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, mo... See more

Rated 5 out of 5 stars

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The... See more

Rated 5 out of 5 stars

My experience of CBT with Mirco Magi exceeded anything I could have hoped for. He was tireless in his support, and so incredibly thoughtful. He delivered impactful therapy - a clear scaffold to hold o... See more


Company details

  1. Mental Health Services
  2. Mental Health Clinic

Written by the company

We help people. As true experts in mental health, we connect individuals with outstanding therapists, providing easy access to personalised, life-changing mental health support. At Onebright we combine evidence-based therapies and world-class clinical network, with cutting edge digital technology. We partner with businesses to build, execute and continually evolve their mental health strategy individually fit for businesses and their people. Through co-ordinating and governing the mental health treatment across all referral pathways, we ensure highest quality of care and provide meaning data and insight. We treat a range of mental health conditions ranging from anxiety to depression, worry to PTSD, workplace stress to trouble sleeping. We support individuals and work with corporate businesses, private insurers, occupational health teams, healthcare professionals and EAP providers. We provide care with respect and compassion and help people develop the skills they need to enjoy a brighter future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

5-star
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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Working as a network provider

I’ve been a provider with Onebright since 2021, and my experience with the team has generally been very positive. The one constant throughout has been Shirley Smith from the Clinical Network Governance Team, and she has honestly been outstanding. She combines real compassion and warmth with a clear, grounded clinical outlook, which has made her an invaluable source of support in my work. When difficulties come up, Shirley is genuinely available, and she always takes the time to think things through with me in a careful, collaborative way. She really respects professional autonomy and has often helped me regain my confidence and steady myself, especially after particularly challenging situations. I am very grateful for her support.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Diana Mugano

I can’t recommend Diana Mugano enough! She have been truly amazing, providing guidance and support that has helped me navigate difficult times. Her professionalism have given me practical tools to cope, and her encouragement has helped me see the light when things felt overwhelming.
I always leave our sessions feeling heard, understood, and motivated.

She has truly been a blessing to my life!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Onebright. My therapist was warm, professional, and genuinely invested in helping me make progress. Each session felt structured yet personal, and I always left feeling understood and supported. I’ve noticed real, lasting improvements thanks to their guidance. Highly recommend to anyone looking for quality therapy.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

James has been absolutely great

James has been absolutely great. I’ve had many sessions of therapy over the years and I felt I really connected this time. He listened to everything I had to say and worked with me to understand the root cause of my anxiety.
Would definitely recommend.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Sessions with Mirco has made a real difference for me!

I had 10 sessions with Mirco Magi, and this work has made a real difference to me. Prior to these sessions I had high anxiety levels triggered by multiple bereavements which were affecting my day to day life. Mirco provided me with numerous CBT and Mindfulness tools, techniques and anecdotes which has helped me improve my negative thought patterns and reduce anxiety greatly. The sessions were always very well structured and Mirco explained everything so well.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic CBT Practitioner

Accessing mental health support can make you feel vulnerable, anxious and frightened. My CBT Practitioner at Onebright, Amy Baker, expertly tailored her approach and guidance to my specific needs and circumstances, so that I felt comfortable and safe enough to properly open-up to her and be honest with myself. She guided me to pragmatic and achievable strategies and supported me through their application, adjusting as needed. So impressed and so grateful.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

My therapist was excellent!

My therapist, Mirco, was excellent. He very quickly and accurately identified the beliefs, rules and strategies that were contributing to my challenges and (patiently) supported me to identify new, more helpful, ones. It's not easy to do this work and I found him knowledgeable, supportive and very helpful. I feel much better after only nine sessions. The Onebright booking/communication system etc. all seemed to work well too.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Child therapist

our daughter's therapist Jennie was brilliant. She really helped her overcame some of the challenges she phased and we were very happy with her service

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Life based support

John took the time to listen carefully, and his words of support came, not just from the textbook, but also from his life experience. That meant a lot to me.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Grief therapy

My therapist was very supportive and kind. Really helped me work through my thoughts during a grieving process

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Panic and anxiety disorder

I was in such a bad place when I started therapy, but I can honestly say the sessions with Kelly have been transformative. She was so approachable and friendly, whilst also being extremely knowledgeable and clearly an expert in her field. I now understand panic and general anxiety disorder and have the tools I need to manage the conditions.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Not very good at all I’m afraid

I have been referred to One Bright via my private healthcare plan with Aviva. Not a great initial experience with them. Lots of online questionnaires to complete when I am emotionally exhausted already and just want to talk and get help. My initial consultation had to be postponed the morning of and following this session where I pretty much answered the same questions as I had online before the session, my first booked counselling session has now been cancelled the morning of as well and I’m to wait for one bright to call me to rearrange this. All in all a really draining and negative experience at a time when I’m teaching out for help. Not very good at all one bright.

11 March 2026
Unprompted review
Onebright  logo

Reply from Onebright

Hi Lorraine,

Thank you for taking the time to leave your feedback. I am really sorry to hear about your experience so far, particularly the cancellation of the appointment.

While cancellations can occasionally happen due to unforeseen circumstances, we absolutely recognise the impact this has on our clients and understand how disappointing this can be.

We would very much appreciate the opportunity to look into this further and try to make things right. If you are happy to do so, please contact us directly at customersupport@onebright.com so we can review what happened and support you in arranging another appointment.

Kind regards

Tiffany

Rated 5 out of 5 stars

CBT for anxiety

A huge thank you to Maria O’ Brien for very useful CBT sessions. The sessions really helped with my anxiety and provided me with useful tools. Maria always listened with kindness and compassion. The support provided has given me much greater confidence for coping with issues going forwards.
The service provided by Onebright was very good and helped triage me to a suitable therapist.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent CBT therapy

Ian Salmon was a fantastic CBT therapist. I found our sessions incredibly informative and they really helped me re-think the ways I was managing a difficult and traumatic time. The whole service from triage to treatment from one-bright was really excellent. I highly recommend.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed a course of…

I recently completed a course of sessions with Mirco. After being slightly apprehensive about completing the therapy Mirco made me feel completely comfortable with the process. He showed me techniques to reframe my way of thinking when it comes to anxiety and depression and that these thoughts do not control me.

Each week he provided a range of tools and materials that I could take away and use outside of our sessions and on our final session gave a highly comprehensive blueprint to continue my progress.

I would highly recommend this Mirco to anyone looking for support.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Greatful !

I will be forever greatful to Jan for her help in my journey and battle with mental health. I have made visible improvements during and after our sessions and feel so much more positive for the future challenges I will face thanks to th skills learnt with Jan

23 February 2026
Unprompted review
Rated 5 out of 5 stars

CBT with Arlene at Onebright

I had CBT with Arlene at Onebright for anxiety and neurodivergence-related challenges, delivered over Microsoft Teams.
She was calm, structured and thoughtful in her approach. Sessions were focused and practical, with clear goals and useful tools I could apply between appointments. I particularly appreciated how she adapted the work to suit how my brain processes things, rather than sticking rigidly to a template.
Arlene balanced empathy with gentle challenge, which helped me make meaningful progress without feeling overwhelmed. Even though sessions were remote, they felt engaged and personal.
I would recommend her to anyone looking for structured, supportive CBT.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Onebright - Great Therapy providers

Onebright provided a clear CBT session to support my needs as a patient. My therapist Maria O'Brien was very helpful, patient and supportive with my case and allowed me to develop under her guidance.

3 March 2026
Unprompted review
Rated 4 out of 5 stars

Persistence pays

The therapist I was matched with (after a couple of false starts) has proven to be transformational. His approach was structured and his persistence in the face of my resistance was remarkable. Responding to my messages out of our sessions showed a real passion to help and this commitment delivered great benefit.

1 December 2025
Unprompted review

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