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One Call Claims Reviews 17,163

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TrustScore 4.5 out of 5

4.6

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 2,185 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and reassuring demeanor, especially during the claims process. Many consumers highlight the excellent customer service, noting that representatives are efficient, understanding, and provide clear explanations, making a potentially stressful situation much easier to navigate. However, some people were dissatisfied with the difficulty in contacting the company, particularly when trying to discuss ongoing claims with a human being. A few other people also felt that the company was initially defensive regarding claims, requiring persistence to get their issues addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the staff for being... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that many advisors are efficient,... See more

Service

Users describe positive interactions with service, highlighting clear explanations, efficiency, and... See more

Claim

Clients share positive opinions on claim handling, with many praising the efficiency and helpfulness of the... See more

Customer communications

Consumers find contact to be ambiguous. Many reviewers report difficulties reaching someone, experiencing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having recieved an email requesting i supplied 3mnths bank statements re my car claim i was feeling concerned and upset, but (username LH2) put me at ease and explained everything to me. It is so nice... See more

Rated 5 out of 5 stars

Service I received today from One Protect from advisor EM2 was amazing. The advisor was efficient, caring, reassuring and diligent. The advisor helped me feel at ease during the whole process. Communi... See more

Rated 5 out of 5 stars

Unfortunately I needed to make a claim. On phoning my insurance provider number I was given the assurance and help I needed as I was a bit shaken and not sure what I was required to do. All the detail... See more

Rated 5 out of 5 stars

I was impressed by the smooth process of reporting a claim today. My initial contact with One Call was via Nicole (ref.NZ1) who was extremely helpful and pleasant to talk to. She took some informati... See more

Company details

  1. Money & Insurance

Written by the company

One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17k reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Supportive phone call

Having recieved an email requesting i supplied 3mnths bank statements re my car claim i was feeling concerned and upset, but (username LH2) put me at ease and explained everything to me. It is so nice to be able to speak to somone that listens and you can understand fully. I had taken out courtesy car cover through my ins but doing the claim through One Claims is totally seperate which i did not fully realise. Username LH2 was 100% supportive and a real credit to your team. I just wish i could have spoken to someone like her directly rather than the web chat initially then maybe i would not have had sleepless nights worrying.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

One direct car insurance claim process

Service I received today from One Protect from advisor EM2 was amazing. The advisor was efficient, caring, reassuring and diligent. The advisor helped me feel at ease during the whole process. Communication after the call came through via email and text without delay along the recovery of my vehicle being within a realistic non time wasting timeframe. Great service all round

21 May 2026
Unprompted review
Rated 5 out of 5 stars

JD1 has excellent customer care skills.

JD1 was very patient going through the claims process as it was all new to me. He laid out the process & time frame. He even managed to arrange my car pick up for 2 days later. I felt confident my claim would be sorted in atimely fashion & he answered all of my questions well.

18 May 2026
Unprompted review

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