One Click Insurance  Reviews 

Great service needed to update my registration plate online but unfortunately their system to do so was unavailable. But their live chat agent EW2 was amazing and able to assist with my request and do everything needed. Thank you to EW2

All very good, interesting experience chating to you guys.
You make my day!!!!!

Awful company. Keep threatening to cancel my insurance and it’s impossible to contact anyone for help. Customer portal live chat never works. So frustrating

There is no easy way to cancel the auto renewal of the policy.

I have used One Click insurance for about 3 years. It was home contents only and seemed very reasonable. I have been trying to cancel the policy . Numerous times I’ve tried the Portal but didn’t find it very easy. I cancelled my renewal with bank and left messages on portal. ( so I thought)!today I’ve had message from them fining me equal to 15 months payments for cancellling. Have been on portal typing back and forth for hour but they are adamant this is their charge for cancelling!!

NP3 sorted my home insurance out today. Great help

Your website is almost impossible to use, a time wasting experience from beginning to end that just sends you round in circles. The worst complicated website I have ever used.
I will never use this company again

I was 28th in the queue when I rang customer services and there was a long wait for me to ‘speak’ to a representative. Actually you speak to a bot / automated system and you have to type everything. It’s dreadful, time consuming and every time you raise a question they quote policy and copy in large sections of the policy handbook. Avoid avoid avoid. They don’t deserve your business. Customer contempt at its best.

I had cracked windscreen and was not sure what to do but the call centre contact CM4 was extremely helpful an got me sorted really quickly

I sold my car and bought a used car of roughly the same value and engine size. You quoted me 50% more than my current policy, which I obviously refused, especially since other insurance companies offered to match the policy I currently have with you. I asked you to cancel, but you said you couldn't unless I paid almost all the outstanding fees for the full year—even though I'd sold the car. So I cancelled the direct debit instead, as I believe this is unreasonable, particularly given that I currently pay you two months in advance. If anything, I'm owed money back!

I had an issue that needed resolving, and I was very pleased with the help and support I received from the insurance company. TJ2 was extremely helpful, understanding and professional throughout the whole process.

She took the time to listen to my situation, understood my concerns and did everything she could to help resolve the problem. It was refreshing to speak to someone who genuinely cared and made the whole experience much easier.

A big thank you to TJ2 for her patience, understanding and excellent customer service. She is a real credit to the company, and I would definitely recommend their service based on the help I received.

My query regarding cancelling my motor insurance policy was quickly and efficiently dealt with by agent FS7. He was polite and very helpful. Very good customer service!

The person on live chat, unfortunatly there is no way to talk to a actual person, was efficient and helpful. My insurance quote went nearly double and although she did her best could not lower it enough. Seems to be the trend cheap first time then a catch up Forcing one into perpetual moving

After having to spend ages on call trying to change car details and pay difference, hit technical issues. Want to thank Sienna for her calmness and support to get this resolved was ready to throw in the towel. Have remained only due to her care and diligence. Till this policy has run its course . After that time who can tell . But remaining due to her care and support.

Terrible company. Sharp practice. They failed to check my no claims properly then simply told me they would take an extra £40 plus. This is for their failure to obtain information.

Horrific 'Chat with us' - the only way to communicate with them. Unacceptably slow and ponderous system.

i text and changed my car a month ago thought sorted but didnt hear no more i checked my DD and found i was still being charged previous amount from a bmwx6 to a ford ecosport 1.0 i then went on line to see my car hadnt been changed from before still old car i then went on line to change to my new car was charged costs to change over and reset the reason i got was i dindt to agree to swaping my old car for the new one ? surely if i changed details n rang n put new ones in that would of been taken for me changing cars !

Great service BL1 was efficient and helpful

Spot on i got my copy cerificate very quickly with no fuss, thank you chat bot guy

Had a quick chat to fast track my insurance seems reasonable