One Click Insurance  Reviews 

username LH1 was able to address my query promptly with regards to how to add an interested party to the home insurance policy. Thank you.

Ew9 helped me and was extremely efficient. Well done.

SM5 Was extremely helpful in matching a new price for my contents renewal, thankyou

Avoid this shady company at all costs. I have never experienced such appalling and underhanded business practices.

They hit me with an astronomical, completely unexpected cancellation fee of £128. At no point during the process did they provide clear or transparent information about this ridiculous charge.

To make matters worse, they illegally took this money using a payment card that I gave absolutely ZERO authorisation for them to use or store. I used it one time several months ago and had no intention of using again. Charging a customer's card without explicit consent for a disputed fee is completely unacceptable.

I am not letting this go. I have already escalated this matter and will be reporting their behaviour directly to Trading Standards and will be disputing it with the Financial Ombudsman Service.

If you look at other less mainstream review sites there are a multitude of fake reviews, they are shills! There are 20+ reviews today alone and every single one gave 5 stars. No chance! Will be doing it here too.

Save yourself the stress, the hidden fees, and the breach of financial trust. A disgrace of a company. Go anywhere else.

Nothing more than a scam company. I entered all correct details on my insurance application and bought the insurance. 2 weeks later, i had 2 emails saying i had not declared 2 previous claims from 3 and 4 years ago and it would be another £150 to update the policy. I disputed this with them as i have not been involved in an accident for over 10 years. They asked me to prove it! I got my claims record from the MIB to prove this to them. In the meantime they cancelled the policy and only paid a refund of 3 months when it had 9 months left. It then cost me extra to reinsure the car as i ad to tick the "have you had any insurance cancelled box. Avoid them like the plague. Charlatans

Tyler(chat assistant) was great. Your website,portal & online instructions are truly AWFUL, I have been with you for years & since day 1 its AWFUL.

Excellent, fast efficient service from Jenny (JL9)

10 out of 10!
I was struggling with changing my vehicle on the portal.
So I got one of your Agent Adam to help.
Would recommend to my family and friends
Thank you

Had a quote sent through as an existing customer I contacted them to renew and add breakdown and they ended up finding me a better deal which was £70 less and more cover

EE3 was very helpful and quick. Thank you

Cheapest around but trying to contact then is a nightmare as you can only message which isn't any good. You can phone only if you had a accident.

WP1 on live chat was amazing and a pleasure to deal with. Went out of his way to support me. Very helpful!

Co4 really made the process quick and easy

Scam and fraudulent debit from bank account avoid at all cost.

In our experience, we would strongly advise others to be cautious when dealing with this company or any business operating under the One Call name.

Our insurance policy was cancelled following what we believe was an error by a customer service agent. Since then, we received repeated phone calls and emails over a three-day period requesting payment of more than £190 in cancellation fees. We dispute these charges and are currently seeking advice from Trading Standards and the Financial Conduct Authority (FCA) regarding what we consider to be unfair business practices.

On the morning of 30 June, we discovered that the company had used previously stored card details to take the disputed payment from my husband's bank account. This was particularly concerning because the insurance policy was not in his name. Although his bank card was originally used to pay the initial deposit, we did not expect those card details to be retained and used to collect a disputed payment.

No authorisation was given for funds to be taken from a bank account belonging to someone who was not the policyholder. We are extremely disappointed by this experience and have serious concerns about the company's handling of customer payment information and billing practices.

Based on our experience, we would not recommend this company or any businesses affiliated with One Call Group.

Brilliant communication from the phone staff amd very helpful

Not good not bad, was in the chat queue for over an hour though. And my cancellation refund is going to take 3 to 10 days. You took it fast enough, you should be able to refund it back immediately.

excellent customer service and delivery

Just a heads up I received an email saying I was going to be billed £42.50. So got in contact with customer service which were fantastic and they helped me out why this was going to happen and all they needed was screenshot proof that I had 8 years of NCB.
I feel this should have been asked at the start of me filling out all the documents not after a couple of weeks in to the cover.

I’m just pleased that I’ve managed to save myself £42.50 by getting in contact and not just leaving it for the money to then go out of my account when all it was just a screenshot of proof.

Good service today, took a little longer than expected but was happy with the service and end result.

I couldn't open the portal for some unknown reason so I went online to renew my home contents insurance.
KT7 was the agent I was assigned and she was so helpful.
The process was very quick and easy
I would recommend one click.