One Day Tests - Cambridge Reviews 

123
TrustScore 4.5 out of 5

4.7

Cambridge Place, CB2 1NS Cambridge, England, GB


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Rated 4 out of 5 stars

Booking could be simpler, for the situation where you're not able to be your own phlebotomist. As it's not possible to export results as csv or some other form, you need to go through the additional... See more

Company replied

Rated 5 out of 5 stars

It is very easy to choose which tests to have. I had my blood taken at walk in centre in Cambridge and they were very nice and quick. The results came next day (a Saturday). The health dashboard is ea... See more

Rated 5 out of 5 stars

Smooth fast no faff. Brilliant experience in Cambridge branch. Booked appointment just 30min ahead, arrived- parking no issue, got blood drawn immediately by professional nurse. The results cam... See more

Company replied

Rated 5 out of 5 stars

Easy to order tests online; quickly scheduled labs and received results in 2 days as stated. The technician who took my blood was very gentile even though I have difficult veins.

Company replied


Company details

  1. #4 of 24 best companies in Blood testing service

Written by the company

Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Contact info

  • Cambridge Place, CB2 1NS, Cambridge, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

123 reviews

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1-star

Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(123)

2,736 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick

Quick, efficient service. Welcoming staff and clear communication.
Would recommend!

19 September 2024
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Reply from One Day Tests - Cambridge

Thank you very much for the recommendation. We really appreciate it.

Rated 5 out of 5 stars

Excellent

Excellent, very fast service and very easy to read the results through the dashboard. The dashboard gives you plenty of information so you can discuss with your gp if you have any concerns. Only thing I would say is my tests showed a few areas with cause for concern but after visiting my gp apparently the NHS work to different parameters so all was fine.

18 September 2024
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Reply from One Day Tests - Cambridge

We really appreciate your review and the 5-star rating. Thank you.

Rated 5 out of 5 stars

Absolutely great I manage to get my…

Absolutely great I manage to get my test done exactly when I need them there nurses were so friendly too, and results are speedy which was great 👍

3 September 2024
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Reply from One Day Tests - Cambridge

Thank you for leaving a 5* review, it's much appreciated.

Rated 5 out of 5 stars

TRT Maintenance Check

Excellent service, very friendly staff & a fast painless withdrawal.
Blood taken on Friday, first results received by Sunday and completed by Monday. Results very easy to understand.

9 September 2024
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Reply from One Day Tests - Cambridge

Really happy to hear about your experience with us. Thank you for leaving a review.

Rated 5 out of 5 stars

Easy to book

Easy to book. Pleasant waiting area. Friendly and helpful staff on the day

7 August 2024
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Reply from One Day Tests - Cambridge

Great to hear your feedback of our service. Thank you.

Rated 5 out of 5 stars

Friendly

Friendly, efficient and knowledgeable.

12 August 2024
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Reply from One Day Tests - Cambridge

Great to hear your feedback of our service. Thank you.

Rated 5 out of 5 stars

Very Professional

I was very impressed by the quality of the staff. She took blood from my arm and within a few hours and there was little sign of where she had done it. Much better than my NHS experiences. Showed great professionalism throughout. First results came through in a day despite my blood being taken on a Friday.

12 August 2024
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Reply from One Day Tests - Cambridge

We really appreciate your review and the 5-star rating. Thank you.

Rated 5 out of 5 stars

Good customer service

Good customer service, lenient even when we came in a bit late and promptness of the result.

2 August 2024
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Reply from One Day Tests - Cambridge

Thank you very much for leaving us a review

Rated 5 out of 5 stars

Easy to book and friendly staff!

After my doctors cancelled my appt on the day- I needed to have bloods taken that day.
Really easy to book and really lovely stuff who put you at ease immediately. A lot of people struggle to get blood from my veins but they got it first time, pain free! Would highly recommend.

2 August 2024
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Reply from One Day Tests - Cambridge

So pleased to hear we were able to help. Thank you for recommending our service.

Rated 3 out of 5 stars

A waste of time and money

I had a wasted 4-hour, 120-mile round trip to the Cambridge clinic because their phlebotomist failed to draw blood from me, even after waiting an hour and drinking 1.5 litres of water on top of the 1.5 I had already been drinking that morning. Admittedly I am sometimes difficult to get blood out of, but I have never in 70 years had anyone give up on me. Onedaytests at least refunded the prepayments in full, but I'd prefer to have the results I was after.

UPDATE: Apologies for saying you did not refund in full. You did, and I have amended my review accordingly.

9 August 2024
Unprompted review
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Reply from One Day Tests - Cambridge

Hello Ole. Thank you for your review.

Apologies for the inconvenience, but a few clarifications from us. As per our offering we refunded you the full amount because the phlebotomist could not take your blood. You were refunded for clinics and the tests. We don't charge for anything if we cannot take blood, this is part of our service and you received a 100% refund immediately.

We appreciate that it is not ideal when the blood is not taken, but it does happen. As you say, you are difficult to bleed and we are not in a hospital environment. We have strict rules on how many attempts we can make before we have to stop. Our phlebotomists are very well trained and they do not fail often, in particular the phlebotomist that attempted to bleed you has many years of hospital phlebotomy and surgery experience.

In the next few months there will be a clinic nearby and we would be happy to save you time, we appreciate you driving for this long to be able to use our service, we are extremely good at what we do. If you wish to use us in future, please do not hesitate to book.

Once again, apologies for the inconvenience.

Rated 5 out of 5 stars

Great service

Great service, would recommend

29 July 2024
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Reply from One Day Tests - Cambridge

Thank you very much for the recommendation. We really appreciate it.

Rated 5 out of 5 stars

Fast delivery and fast results too…

Fast delivery and fast results too would recommend to anyone would definitely use again thanks !!

31 July 2024
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Reply from One Day Tests - Cambridge

Thank you very much for the recommendation. We really appreciate it.

Rated 5 out of 5 stars

Clear instructions

Clear instructions, on time posting the test kit and the result in one day

12 July 2024
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Reply from One Day Tests - Cambridge

Really pleased you found our instructions easy to follow. Thank you leaving us a 5* review

Rated 5 out of 5 stars

10/10 would recommend

Really easy, really quick and user friendly. 10/10 would recommend

25 June 2024
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Reply from One Day Tests - Cambridge

Thank you very much for the recommendation and the 5* review

Rated 5 out of 5 stars

Easy and quick to book an appointment

Easy and quick to book an appointment, the lady was very friendly and welcoming, results came back in good time as well.

3 July 2024
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Reply from One Day Tests - Cambridge

We are really happy to hear about your positive experience using our Cambridge clinic. Thank you for leaving us a review

Rated 5 out of 5 stars

Excellent

Excellent, prompt and helpful service, addressed all my questions, easy to book.

19 June 2024
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Reply from One Day Tests - Cambridge

Thank you Joanna for leaving us a 5* review

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