ONEdigitals Reviews 

I cannot believe that I am one of the many here who have the same experience: place an order, no delivery, and no reply on telephone or email to enquiries. How come this company is allowed to continue to exist online?

I ordered an Apple Iwatch 27/12/2017 for £251; after finally getting through to them on Livechat 15/01/2018 10 days after promised delivery date; it transpired that this was sold to me and my money taken with them unable to fulfil my order. So I cancelled this order. It is now 31/01/2017 and still no sign of my money!. Their responses are strictly scripted; about not being able to see stock levels, not being able to refund due to finance systems upgrade etc. etc. The company are faceless and i suppose will never return my money now

Regarding apology below. You should be apologising for not returning my £195 pounds that I paid in good will. Never mind making excuses for not having items in stock.

This is a SCAM COMPANY. I ordered a phone on 26th November to have as a Christmas present for my son. The phone never materialised. I cancelled the order and they told me the money would be in my Bank Account within 10 working days. This never happened. I have passed this case onto my Bank and also have reported the company to the Fraud Squad. This company should be stopped… now!

I WANT TO DO A NO-STAR!

Do not buy anything from them ordered a Fitbit on 4 December. Then told me it’s not in stock on 4 Jan after sending loads of emails so cancelled order then told I have to wait 10 more days now that’s been changed to 25 because of a software update

This website is (with hindsight) a scam - They take your order but don't deliver nor refund your purchase price = I suspect it is a well-orchestrated attempt to use customers money to finance their business operations - which I suspect merely rely upon people forgetting they are due a refund.

Guess what - I don't forget and I paid (over GBP £100) using an AMEX Card - so I'm getting my money back from Amex in relation to a pre-Christmas purchase order / they accepted which they still haven't refunded.

THERE ARE SEEMINGLY - MANY, MANY PEOPLE WHO APPEAR TO HAVE BEEN SCAMMED BY THEM = AVOID THEM!

Ok One Digitals from your reply to Kev, as copied below:

Reply from ONEdigitals
Published 25 minutes ago
Hi Kev,

I would like to inform you that this check has to be done in some cases due to a anti-fraud directive in order to verify that you are the real card holder, safeguarding our users from any fraud.

If next time you don't want to submit the documents for the verification of the payment, please make sure that the billing and shipping information are the same.

The amount will be refunded as soon as possible and we apologize about the delay.

Best regards
The Onedigitals Team

COULD YOU PLEASE JUSTIFY HOW YOU CAN REPLY TO CERTAIN REVIEWS BUT NOT THE PEOPLE YOU HAVE SCAMMED AND STOLE FROM ???
AND HOW YOU HAVE THE GUTS TO STATE THAT YOU ARE SAFEGUARDING FROM FRAUD WHEN BLATANTLY COMMITTING IT YOURSELVES IS BEYOND ME.
ARE YOU MAN ENOUGH TO ANSWER ?!?!?

So, if the item isn't in stock, why do you continue to take orders? There has been no update on this, and the high volume of calls is nonsense. I've called so many times and got first in the queue, for it to be diverted somewhere else and then to be cut off 'No one is available.' If the item hasn't even in stock and therefore dispatched, I presume there won't be a delivery for at least a month? (If there even is one...)

Reply from ONEdigitals
Published 2 hours ago
Hi, Richard Crilly

We apologise as you're having a hard time to get through us due to the high volume of calls. Rest assured that we are doing our best to attend to all of our customer's inquiries. In regards to the delay of shipment of your item, item's availability depends on the supply and demands.

We will be contacting you to discuss your concern offlineI don't quite understand... If the item is not in stock then

I ordered a watch over 5 weeks ago and I still have nothing although they took my money quick enough. They said they over sold and ran out of stock although when I ordered they did not say low stock or out of stock or I would never of bought from them. I guess they knew that. Since that time I have called and emailed and the response is keep waiting we will get you the product, but they have no timeline as to when they will get more product. This is quite poor and I am really dissatisfied.

Bought and apple box- stopped working after 3 weeks- sent it back for repair- waiting 6 months plus and nothing

SCUMBAGS

This is the first time, that something like that, happens to me, I buy a Canon camera, lens and flash for the total of €1,173.00 EUR the next day I receive a email, that I need send a photography of my credit card and bills with my address. Ok...I send it, but I don’t get a answer, after waiting 1 week, I wrote a email and another person wrote me the same thing, to send this pictures with my personal dates, WHAT?? Then I decided to cancel the order, they wrote me that in 10 days I receive my money back and I still waiting... the number order is 507-2169 and I make the order on 23.12.2017.

As most other comments STAY WELL AWAY. Paid for an Iphone for Christmas, when I realised I would not receive the phone for Christmas I contacted the company via their online chat and ask for a full refund (£229.40). The company said I would receive the refund within 10 working days, this was 6 weeks ago now. Since then I have been unable to contact the company via their online chat or their phone line and they have not responded to my emails. I have emailed watchdog and will email other similar organisations!!

LIke the rest of ye, I got scammed, no product after saying it was in stock, so i waited for weeks for them to tell me that its still not there, so I finally gave in to cancelling and now I can't get my money refunded, and no joy from emails or replies etc. etc. etc. I have never seen such a bad service, it must be a scam, they are so quick to take your money but try getting it back no no no no, no way your going to get your money back that easy, there will be something wrong with their system or some excuse.
I have no choice to contact my bank and if all else fails the police. If this isn't a scam, this company should really just give up, take some other line of work, you are no good at this.
Stay as far away as possible and tell your friends too

I ordered a camera €313 on 12th of December 2017 for my son for Christmas. One message back saying my order was being processed. No more communication from them despite numerous emails and other messages from me, until January 5th 2018 saying my order was cancelled and they will refund me.Well no refund as of today January 29th and no more messages from onedigitals despite numerous emails from me!!! Whats going on, surely with their track record they should be closed down!!! One angry and upset person 😡 UPDATE... Ok I received an email from onedigitals this morning January 31st!!They said they have refunded me my money, but don't know when I will receive it into my account. Theres no sign of it as yet!!Will keep all informed!!!

Bought a camera lens, its 5 weeks since purchase now and they are ignoring my emails for a refund. The status of the order shows the product has not even been shipped. AVOID AVOID AVOID

STEER CLEAR!!
Tried to buy a laptop for my son stating school. Even though web site claims to dispatch with 3-5 business days still nothing after 10 business days. contacted them through e-mail, phone and on-line always got different message; sent, waiting to hear from warehouse. In the end cancelled order as I was worried it would not come in time. I was told it could take up to 10 business days for refund. To no surprise 15 business days later still no refund. Now they are claiming due to system upgrade (who in their right mind would do a system upgrade over the Christmas period) could take another 25 Business days. Have lodged a claim with credit card company but waiting to hear back.

Advice to all of you, contact TRADING STANDARDS and do this quickly.

I really wish there was a zero stars category that I could recommend for this company!! You wait the 10 business days after cancellation of your order for a refund and then nothing!! Chased up on numerous occasions via email and Live Chat, but all I got was excuses regarding problems with their systems holding up a refund.
DO NOT BUY FROM THIS COMPANY - The cheap prices they advertise will sucker you into buying and then your problems will begin with items not available for delivery in the timescale quoted and if you then want a refund you'll be having a long wait.
If you do have problems obtaining a refund, contact your credit card provider and report this to claim your money back. Report also to trading standards and leave as many negative reviews on whatever sites you can to share their poor customer service standards.

I cancelled the order and it's over a month and I still waiting for the refund being processed. I got 3,or 4 emails that they apologised for delayed response and blah blah blah. I sent them email if I don't get refund in the next 2 business days I will report that to the authorities. And I have to do it tomorrow.
AVOID THIS COMPANY!

I became worried reading reviews after I ordered a Sigma Telephoto Lens - as I could not get hold of them I rang my bank (HSBC) and explained what had happened. They got my money back within 48 hours so I suggest everyone on here do the same. I don't understand how I got my money back and all of you didn't? Have you not all rang your banks yet? Anyway I will never know the full extent to how the company is legitimate but I'm really happy that I've had my money returned so swiftly.