ONEdigitals Reviews 

This company is a disgrace. I am so disappointed that I also have been scammed by ONEdigitals. I have never been scammed before. This company owes me me 415.95 euro from an order that was cancelled on 5th Jan 2018. They will not answer the phone and will not return my numerous emails. I will not give up. I am currently seeking legal advise.
ONEdigitals if you are reading this please contact me ASAP.
Thank you
Noelle Barrett

they do not send goods and do not refund.
and after my previous message, they also answered (form UK? i did the order in DE) that they have problem with new staff.
I m waiting from 3 months and a refund operation takes only few minutes ...
I don t give up; they have to give me back my money.
I m already inquiring how to advice police in DE, in China and why not i could also do in UK.

Beware with google ad online websites!
I had the same problem as everybody did.
I waited the max time for the mobile phone to be delived,i paid with my debit card,so i contacted the bank and they sended me a link to open a dispute online.
My bank told me about the charge back.
After 5 days of opening dispute on nat west the money was refunded, then 3 days after that ive recived a email ftom onedigitals saying the order was canceled and the money was refunded....now i dont know if was oneditals that canceled my order or was the my bank that forced the refund....but i have my money back!!
Now im trying to buy other phone and realized ebay, google and amazon got the sellers from china that says it from uk when its not!!
This phones are made for the asian market and they made cheaper, if they brake they can only be fixed in asia deport...also lots of people saying the phones after 3/6 mouths just stop working, freeze ect....
So my advise is pay more and buy from a uk shop with 100% 1 year garanty in this country and very little changes to stop working!! We all leaned a lesson now!! X

Absolutely disgusting company!do not used EVER!took my money, no product, I rang and was on hold for an hour to then be cut off, I've emailed numerous times now, I've sent contact requests and even been on live chat...to Hong Kong in a queue for over an hour, this seems to be the only way to contact and even then they must have a script of answers!promised my refund in 10 working days, nothing....eventually got hold of Hong Kong again and told 25 working days due to a system change, that has been and gone and....now no time scale can be given!absolute thieves!definitley learnt to research companies before I buy, it's a sad state of affairs when thieving sods like this ruin it for other businesses!DON'T NOT USE!!

I wish I had checked Trust Pilot before using One Digital, placed an order with them, goods not received, cant contact them to make a refund claim, absolute disgrace of a company. I can echo everyones anger below.....

I am so angry at myself for being scammed, along with everyone else on here, :( In all my years of purchasing online, this is the first time it's happened to me.

I ordered a Samsung phone - it didn't arrive in the proposed timeline. You can't call them, goes to answer phone only, they don't reply to emails. Only way you can get in touch with them is by Livechat. After 90 mins of waiting I finally got through to someone. They were unable to tell me where my phone was so I asked for a refund which they promised within 10 working days.

It's beyond this now - I contacted via Livechat again and as others have said they are blaming it on a change to their finance system.

I now have no confidence that I'll get my money back :(

AVOID AT ALL COSTS - ONEDIGITALS

I like many others on here have placed an order with OneDigitals they have taken the money straight away and I am still awaiting a reply to my emails, and to actually get through to them. I have no hope I would think of seeing my money. The item I purchased was for my son's birthday this week, so I have had to buy him one from another site. I thought the secure padlock in the browser was an indicator that the site was legitimate and offered some security how wrong I was! Please tell other people of your experience so that they are aware of how fraudulent this company is. They are THIEVES!!!

I have contacted Watchdogs and Rip Off Britain, hopefully they will do a feature on one of their shows about this company.

As with other reviews, they are obviously scammers. Only wish I had checked with trustpilot before ordering. Immediately took payment for samsung Gear fit pro. then item wasn't in stock. cancelled order on the 8th December, still waiting for refund on 4th Feb, obviously not going to arrive. have reported them to Visa and Trading standards.

AVOID!!!!!!!!!!!!!!!!!!

You will never get your product or your refund, they use the same spiel for everyone, about high demand, longer than expected processing times, refund in 10 days then actually 25 days. You will never get either.
This company should not be allowed to trade. Have reported to American Express as fraud.
Will also contact police and trading standards. This company also operates under
Mobicity.co.uk
venturedirect.co.uk
onedigitals.co.uk
Under the Milkyway distribution group.Hong KONG

The person I had an online chat with Rajih-vi C-OU was not phased at all when i said i was going to report them as fraudulent said "what ever I deemed necessary and would there be anything else today!"
YOU MAY AS WELL THROUGH YOUR MONEY AWAY THAN FUND THIS SCAM

all the 5STAR REVIEWS are fake!!!! the website is a scam! DO NOT order from this website! if you have done and have not received your order or money back! contact your bank (visa covers you) and go to the poilce!!!!!!!!

Do not buy from One Digitals - awful customer service, 2 months overdue to get my refund and counting !?!
Have cancelled my order as I was told they had no idea when the product would be available - registered a refund request 2 months ago and after emailing them time and time again all I get is replies saying the refund is being processed - for months now!? Totally unacceptable - they'll just steal your money.

Warning : scammers!!!!!!!!.((((

Might as well be a scam website. Onedigitals took my money with no problems and did not delivery a product. I tried so many times to contact them getting replies saying "it should be coming" and "wait a another 24-48 hours then go back to our website to contact us back if your product hasn't arrived yet."

I bet now a representative of One digitals is going to reply to this review saying how sorry they are and make it look as if they are actually going to do something.

Avoid at all costs bought some DJI Goggle's £340 normally £445 RRP but then cancelled order after a week no confirmation email OR tracking then the fun hours on the phone were no one answers promises after promises about a refund filed a complaint with Barclaycard then even said this company is in liquidation very worrying finally today got my refund 6 weeks to get it NEVER BUY FROM THIS SITE ..... even phoned trading standards shut this site down now

Seeing there response I'm not waiting for a parcel Barclaycard has credited my card there still waiting for my refund 6 weeks later that's not the standard nothing to do with a parcel

I have only given them one star because I couldn't give none.
They take the money as soon as you place the order say 6 to 8 days delivery after 8 days there is no change on the status, chase them up and get told wait 24 to 48 hrs. Wait a week chase them up again and get told to wait another 24 to 48 hrs, no one can answer my questions as to what is happening then get told it is 6 to 8 days shipping after dispatch.
Ask for a refund and get told it will take 25 days, they took the money in less than 25 minutes.

I am having the same experience - I cancelled the order on the 19th of Dec and was told it would be 10 working days to get the refund.. I am now wondering about legal recourse, the order was for €406.

I would advice no-one to use this company.

Still waiting for refund........
Recently got this message from them after sending few complaints.
''Our Customer Service Team is writing to you in reference to your recent order and your refund request.
For the past few weeks our website has been undergoing system enhancements, which affected the timeline in processing refunds.
As we work through the upgrade, we just wanted to let you know that the refund will be processed as we have promised.
We have been in the market for years and wanted to inform you that such things do not happen on daily basis.
Ultimately, these upgrades will help us improve our operations and overall customer experience.
Again, we sincerely apologise for the inconvenience and appreciate your patience while we work diligently to process your refund.''

Still waiting with hope.

AGAIN I HAVE HAD TO PUT UP ANOTHER REVIEW I STILL HAVE HAD NO CONTACT FROM YOUR COMPANY I HAVE EMAILED DAILY AND ON PREVIOUS REVIEW YOU LIED AND SAID I WOULD BE CONTACTED SHORTLY I WILL BE GOING TO WATCHDOG ABOUT THIS COMPANY AS YOUR ARE STILL ABLE TO RIP PEOPLE OFF YOU SHOULD BE ASHAMED OF YOURSELVES

i ordered a fuji camera and other accesories also including shipping fee of almost totaling to 500 pounds. I made the order on 19 of december and i recieved a reply saying it was out of stock. I had requested for a refund and they promised me a refun on 27th of december. after patiently waiting i still did not have my money refunded to me. I emailed them again to let them know i had not gotten my refund back and i got email saying it was not procesed through finance. I waited more to hear from them again they are working on it. its been a week since i last got their email. I cannot get through the phone at all and it takes really long to get through thecustomer sevice on online helpline. I dont know when I will be gettjng my refund but i am immediately putting this forward through my bank. extremely bad experience.

Same problem as all that have posted before me. The site looks very legit unless you look closely. This is a total scam. I have raised a complaint with my bank, have also asked them to stop processing payments from that supplier and am on a mission to talk to any technology company that provides a piece of technology they use on the site (such as the LiveAgent chat client) to stop providing them with a service. 99% of us will never see our goods or our money back sadly. A costly reminder that using trust pilot to check on the reputation of a site is always a good thing...