OneflareReviews 

179
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and for connecting them with suitable contractors for various jobs. The staff and tradespeople are frequently highlighted for their professionalism, thoroughness, and positive attitude, often exceeding expectations. Many appreciate the prompt response times from tradespeople and the platform's user-friendly experience, making it easy to find and hire professionals. However, some people mentioned issues with pricing, finding certain services too expensive or feeling that the platform's cost structure was perceived as unfair for tradies. A few other people also felt that clients sometimes don't reply or engage after receiving quotes, leading to wasted time and money for the service providers.

What people talk about most

Service

People report positive experiences with service, often highlighting professionalism, thoroughness, and great... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, thoroughness, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting prompt and good quotes, competitive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and prompt... See more

User experience

Users describe positive interactions with the user experience, highlighting it as easy, fast, and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Oneflare several times now and have always found a contractor who was suitable for the particular job we needed. The most recent time was 18th January 2026 and we found a plumber who promp... See more

Rated 5 out of 5 stars

Excellent service! The oven cleaner worked incredibly hard and did a fantastic job. My oven looks spotless and almost like new. They were professional, thorough, and took great care with every detail.... See more

Rated 5 out of 5 stars

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will empl... See more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repa... See more


Company details

  1. Online marketplace

Information provided by various external sources

Oneflare is an Australian online marketplace that connects customers and businesses.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repair guy arrived about 9pm and was very thorough & professional and confirmed my thoughts were correct

16 October 2025
Rated 5 out of 5 stars

great intermediate between tradies and…

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will employ them again no problem. From what I can see, businesses/tradies are well vetted. Oneflare is certainly building my trust.

9 October 2025
Rated 5 out of 5 stars

No good

No good, too expensive

1 October 2025
Oneflare logo

Reply from Oneflare

Hi Mei,

Thank you for sharing your feedback! The prices are set by independent service providers on our platform, so they can vary depending on the type of job and experience of the provider.

We recommend reviewing a few quotes and choosing the one that best fits your needs, and that way, you can find the right person for your job with confidence.

Rated 5 out of 5 stars

5 stars

The whole process is easy, fair and having an account manager like Aaron is a massive help. Always there to answer calls or call me back asap, even during the later hours of Friday afternoon. It really helps to be able to speak with someone down to earth instead of someone who over complicates things and tries to convince you to make advances to there own advantage. 5 stars all day the only job lead company I will deal with!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

If Musty is an example of One Flare

If Musty is an example of One Flare, then Musty must be the LEADER of the pack. His Professionalism far exceeded what was required. His attention to detail again exceeded all expectations. His approach to the difficult job ( stair railing ) was approached with a massive smile and attention to the smallest detail. I would “NOT” hesitate to recommend One flare. 10 /10. 👏👏👏. 😃

26 September 2025
Rated 1 out of 5 stars

Absolutely a money loot scam for the…

Absolutely a money loot scam for the tradies and the clients, you get charged for nonsense calls even for just a query and no dealing and keep losing money. There is no right principle followed that you get charged for the lead when successful. Its just a money grab scheme after they made money from Airtasker and wanted to get more out of essential trades.

26 September 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Dilsher,

Thank you for sharing your thoughts. We’re sorry to hear you feel this way about the service. After checking our records, we could only see that you’ve submitted one quote, so we’re a little unsure what may have led to your experience.

Just to clarify, our platform charges for connecting tradies with customers who are actively seeking services, rather than on whether the job goes ahead. This helps ensure that every tradie has the same opportunity to win work.

We’d really like to better understand your concerns, so please feel free to get in touch with our support team at support@oneflare.com.au, and we’ll be more than happy to look into this further with you.

Rated 3 out of 5 stars

Fast but confusing

I didn't like all teadies calling me. I would have enjoyed going through messages.
It became confusing to work out who they were, what company.

23 September 2025
Oneflare logo

Reply from Oneflare

Hi Gay, thanks for your feedback. We’re sorry the calls felt confusing, we know it can be a lot when multiple businesses get in touch at once. Businesses can also reach out by message through the platform, and we’re working on making that experience clearer and easier.

We really appreciate you sharing this, as it helps us improve how things work for customers like you.

Rated 1 out of 5 stars

Oneflare lost its way

Oneflare used to be great, but it has lost its way. I have been a customer since 2019 and have tried a number of times to give feedback and make the platform more efficient. However, no one seems to take responsibility or care about customers.

For example, I have paid for all my leads, yet they have no way of providing me with leads from 2019. I can only see leads from 2022 onwards. When I asked for an exported list, they couldn't even do that.

1 September 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Mark,

Thank you for your feedback. We appreciate you taking the time to share your experience, and we sincerely apologize for the frustration you've faced. We understand your concern about not being able to access your lead history from before 2022, and we're sorry that we couldn't provide you with a full exported list.

We've shared your feedback with our tech team, and they are actively investigating this issue to find a solution. We take customer concerns seriously and are committed to improving our platform and customer service. We will follow up with you to resolve this as soon as we have more information.

Rated 5 out of 5 stars

Trustworthy!

Trustworthy!! Extremely competitive and well priced and i am veryhappy with the workmanship of Bearfox Pty Ltd - Concreter. Top 5 stars review!

11 September 2025
Rated 1 out of 5 stars

We been with flare as businev

When I first signed up with Oneflare, I was informed that only three tradies would be allowed to provide a quote for each job. However, I later discovered that in practice, up to seven tradies were quoting for the same job.

This is very misleading and not what was initially promised. The system does not appear to be fair or transparent, and in my experience, it has not delivered the value I was expecting. Based on this, I believe the process is not genuine and be aware

1 September 2025
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Raaj, thank you for sharing your feedback. We understand your concern about the number of quotes. When you first joined, the limit was three, but this has since been updated to allow more businesses to quote. Notices about this change were sent out, though we’re sorry if it wasn’t clear at the time.

Our aim is to give customers more choice while still keeping the process fair and transparent. If you’d like to discuss this further, please feel free to reach out to us at support@oneflare.com.au.

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