OneflareReviews 

179
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and for connecting them with suitable contractors for various jobs. The staff and tradespeople are frequently highlighted for their professionalism, thoroughness, and positive attitude, often exceeding expectations. Many appreciate the prompt response times from tradespeople and the platform's user-friendly experience, making it easy to find and hire professionals. However, some people mentioned issues with pricing, finding certain services too expensive or feeling that the platform's cost structure was perceived as unfair for tradies. A few other people also felt that clients sometimes don't reply or engage after receiving quotes, leading to wasted time and money for the service providers.

What people talk about most

Service

People report positive experiences with service, often highlighting professionalism, thoroughness, and great... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, thoroughness, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting prompt and good quotes, competitive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and prompt... See more

User experience

Users describe positive interactions with the user experience, highlighting it as easy, fast, and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Oneflare several times now and have always found a contractor who was suitable for the particular job we needed. The most recent time was 18th January 2026 and we found a plumber who promp... See more

Rated 5 out of 5 stars

Excellent service! The oven cleaner worked incredibly hard and did a fantastic job. My oven looks spotless and almost like new. They were professional, thorough, and took great care with every detail.... See more

Rated 5 out of 5 stars

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will empl... See more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repa... See more


Company details

  1. Online marketplace

Information provided by various external sources

Oneflare is an Australian online marketplace that connects customers and businesses.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaron Cowper

Aaron Cowper, my account manager has always been a pleasure to deal with. Proactive, helpful and always quick to assist in anything. Highly recommended!

7 April 2025
Unprompted review
Rated 1 out of 5 stars

The company creates fake jobs!!!

The company creates fake jobs where you spend $30-$80 and quote but it always end up going to someone else. So, after a few months of trying the system, I got suspicious and started calling the so-called clients. When I stated that I was going to leave negative reviews, one of the so-called" clients" offered me my money back!!!
Thats when I knew they are all in it together.
DO NOT waste your time and money with Oneflare.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

ONEFLARE, ONE BIG HEADACHE

ONEFLARE, ONE BIG HEADACHE Do not join this firm because there is no customer support if something goes wrong. I started last month as a business. Ben called me after I purchased a $299 monthly subscription for only 10 leads in my industry, indicating that the contract was not worth it. Each job costs up to $150 per quote. I phoned him twice to stop my credit card and informed him that I would not be continuing with the service.
After that, I was charged $299 again. Oneflare, I urgently need you to reimburse my payment. Ben and Aaron are not taking my calls. I tried calling this company, but they never returned my call. I am the type of person who rarely leaves a negative or positive review for any firm. Roman

27 September 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Roman, Thank you for sharing your concerns. We'd like to confirm that someone from our team has already been in touch with you to address the issue. If there’s anything else you need or if you require further assistance, please don’t hesitate to reach out to us directly at support@oneflare.com.

Rated 1 out of 5 stars

I hired a business through Oneflare…

I hired a business through Oneflare recently. The man drilled through my plumbing causing a major leak then left my job site. He called to say he cannot do the job. He then broke into my house when I was not home to get the tools he left after I said he can come with his plumber when he comes to fix it to get his tools.

Now I made this review on the business page one Oneflare and this was their response.

Oneflare requires that all reviews comply with our Review Guidelines. We refer you to the following excerpts which relate to the queries about your review:

Don't Single out individuals with negative remarks - Remember, you’re reviewing the business and the service provided overall - not the employee who carried out the work. While we don't discourage negative comments or low ratings, we do ask that you refrain from singling out individuals unless it relates to a positive remark.

At the moment, your review has been removed from the business's profile. Please get in touch if you would like assistance amending your review, so that it adheres to our guidelines.

I have attached your review below with the words/sentences which do not comply with our guidelines highlighted:

" Reza was the most unprofessional Tradie I have ever dealt with in my life. He advised he could compete my job in a week if I had everything complete ready for him to start on Monday morning. I paid a premium price for a plumber to do a rough in on Sunday for him only to complete a couple of hours of work on Monday prior to drilling through the plumbing causing a major leak. He left my property at 2pm after plumbers quoted him $1000 as he was stressed. He text me to say “do not switch on the water” called the next day to advise he could no longer complete my job. I asked Reza not to come back to my property until I was home to get his tools that he left inside the bathroom. He broke into my house when I was not home and collected his tools. EVERYONE BEWARE OF THIS MAN!! He has made me feel uneasy in my own home. "


How is that fair for other people when you cannot even leave an honest review. Will never use this platform again.

2 September 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Chelsea, We’re sorry to hear about your experience. Please email us at support@oneflare.com.au with your details so we can locate your profile and assist you further.

Rated 1 out of 5 stars

Have spend over 300 dollars for leads…

Have spend over 300 dollars for leads and haven't even been able even supply a quote on the works . Only 10 leads in my industry not worth the contract . Each job is up to $60 a quote . Stay away

4 September 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Justin, I’m sorry to hear that your experience hasn’t met your expectations. Please don’t hesitate to contact us at support@oneflare.com.au, and we’ll be happy to assist further.

Rated 1 out of 5 stars

This company has really gone down hill…

This company has really gone down hill of late.
Since airtasker took over really.
The leads are now just under $100 aud for an average painting enquiry????????
W T F ?????

Even with over 30years sales experience...this is way too high for a possibility of talking with someone.

They have changed the refund policy so you are like a begger now begging for scraps when the lead does not respond.
There is no service for the users and they constantly are dishonest and not transparent about the number of businesses that they give a lead to.
They promise that only the first 3 businesses will have the opportunity to quote..THIS IS NOT TRUE as MANY of the people I see tell me they have had 7 or 8 companies calling them????
Once again ONEFLARE will claim to know nothing about this.

Quite sad really as they had potential at one time -- mind you..that was over 3years ago.

I feel it the end for our relationship 💔

Ahh well.. I'm sure another dodgy company will pop up fast enough to replace them

Good luck out there

Robert Comer

Magic Wand Roof Restoration and Painting

4 September 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Robert,

Thank you for sharing your feedback. We genuinely value input from our customers, and I want to assure you that your comments will be passed along to the relevant team for further review. Lead pricing is influenced by several factors, and I noticed that you’ve already discussed this with your account manager. While we are transparent about the number of quotes a customer receives, we unfortunately cannot control requests made through other platforms. I’m sorry to hear about your experience and appreciate your understanding. We’ll certainly take your feedback into consideration. Wishing you all the best!

Rated 4 out of 5 stars

Great customer service

Hi, I wanted to share my experience. I'm new at Oneflare, but I am getting the hang of it, thanks to my account manager, Aaron. I want to say that he's the best to deal with. He's always there to help and support me with my leads. He's a great help and provides excellent customer service.
Thank you Aaron.
Maha from envision Estate group.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

No customer support

No customer support

16 August 2024
Unprompted review
Oneflare logo

Reply from Oneflare

I’m sorry to hear that your experience hasn’t met your expectations. Please don’t hesitate to contact us at support@oneflare.com.au, and we’ll be happy to assist further.

Rated 5 out of 5 stars

To any trade business out there…

To any trade business out there contemplating using Oneflare “go for it!”
It’s taken my business to new levels of cashflow, work loads, and ease of finding new clients.
Staff are very friendly and helpful.
Tbh I’ve used other online platforms and these guys are the most supportive and understanding of your business needs.
Thanks a million team! You put bread and butter on my table 🙌

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Ash is just amazing!

I want to express my gratitude to Ash Bucinskas. She always knows what is happening and along with her knowledge comes a great and friendly attitude towards the client. Apart from her technical efficiency, it is always a pleasure to be in touch with her not just because of the certainty that any problem will be resolved quickly, but because she will do it with a smile on her face. I truly believe she is one of the greatest assets of Oneflare.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Oneflare is an honest and ethical…

Oneflare is an honest and ethical company. They mean what they say and say what they do. If you need to change plans they do it, no questions. If you need assistance with your account the customer service is first rate. The website is excellant in terms of lead managment. This company has been a game changer for me in terms of the number of good quality leads. Highly recommend them.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Fred is very professional

Fred is very professional, very patient, extremely helpful and one of the best Account Managers. He is very responsive and proactive over the emails and phone calls. Always timely provide solutions to our queries.

We are using OneFlare to generate potential leads for our Business. The site is user-friendly and provides our firm with good-quality leads.

Great service, extremely useful site and easy to get refunds at times. Definitely Recommend!

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Ash was very professional

Ash was very professional, very patient,extremely helpfull and one of the best Account Manager.
She is one the person if I have to grade I will grade her 11 on 10. She goes out of her to help
She is the reason I am still with Oneflare..
Please keep up the good work. and it is always pleasure to work with you
*******5 stars**********

11 July 2024
Unprompted review
Rated 5 out of 5 stars

People at Oneflare

I really like that I can call or reach out to Ash at OneFlare and I know that she has my back and is always there to assist with my queries, questions and just happy to support me in any way.
So many options with Oneflare.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Big Thanks To One Flare

It is my pleasure to provide a reference for Anmol and One Flare.
The company was recommended by a friend and I wish I’d started with them earlier. My socials advertising was very time consuming and giving me few leads and lots of dead ends.
From the first time I set up my One Flare page I had their speedy and helpful support otherwise I don’t think my technical skills could have managed.
Every time I have rung them with a question they are quick to help and seem genuinely interested in my business.
My main support person at One Flare is Anmol. He frequently rings to check in and gives me business tips that really help.
I feel like I have my own personal coach and that he understands my business.
My involvement with One Flare has totally turned my business around. I have more real opportunities to gain clients than with any other means I have tried put together. In fact I can't keep up with the jobs I'd like to apply for. Thanks to everyone at One Flare.

24 June 2024
Unprompted review

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