OneflareReviews 

179
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and for connecting them with suitable contractors for various jobs. The staff and tradespeople are frequently highlighted for their professionalism, thoroughness, and positive attitude, often exceeding expectations. Many appreciate the prompt response times from tradespeople and the platform's user-friendly experience, making it easy to find and hire professionals. However, some people mentioned issues with pricing, finding certain services too expensive or feeling that the platform's cost structure was perceived as unfair for tradies. A few other people also felt that clients sometimes don't reply or engage after receiving quotes, leading to wasted time and money for the service providers.

What people talk about most

Service

People report positive experiences with service, often highlighting professionalism, thoroughness, and great... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, thoroughness, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting prompt and good quotes, competitive... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick replies and prompt... See more

User experience

Users describe positive interactions with the user experience, highlighting it as easy, fast, and seamless... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Oneflare several times now and have always found a contractor who was suitable for the particular job we needed. The most recent time was 18th January 2026 and we found a plumber who promp... See more

Rated 5 out of 5 stars

Excellent service! The oven cleaner worked incredibly hard and did a fantastic job. My oven looks spotless and almost like new. They were professional, thorough, and took great care with every detail.... See more

Rated 5 out of 5 stars

great intermediate between tradies and customer. Website is easy to use, response from appropriate tradies is prompt. So far we've hired a painter and window cleaners and they were terrific, will empl... See more

Rated 5 out of 5 stars

Put ad in for Hisense tv repair and only paid $120 call out fee and was told not worth repairing so have new LG 50 inch QLED tv on to do list once confirmed it’s buggered . Had reply same day and repa... See more


Company details

  1. Online marketplace

Information provided by various external sources

Oneflare is an Australian online marketplace that connects customers and businesses.


Contact info

4.1

Great

TrustScore 4 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(179)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ive been with Oneflare only a short…


Ive been with Oneflare only a short time and it’s been a great time, the staff have always been very helpful to me and my account manager Fred has been a real help to my business so he is a great asset to Oneflare and he makes things easy. I recommend any new business to give Oneflare a call to get your business moving fast, with leads coming to your phone all the time and makes starting a new business heaps easier thanks again to the team at Oneflare.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

One Flare is a valuable part of our business.

I have been dealing with one flare for many years and they have become a valuable part of our business.

We have secured hundreds of clients through oneflare.

The staff are very easy to deal with and extremely competent and professional in their approach.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Oneflare consultant - Anmol

I can't say much about how the new direction Oneflare is taking is benefiting businesses. The current setup of having 5 to 7 quotes per job is challenging for businesses; it's becoming too expensive and not effective in attracting genuine customers. On top of that, we're being charged for it.

However, my interactions with Anmol, a consultant/account manager at Oneflare, have been consistently positive since 2021. I would give him a 5-star rating every time. He is by far the best person to talk to at Oneflare and the only one I prefer to deal with. Anmol is proactive and fair, which is crucial for businesses that need reliable support. His knowledge and genuine desire to help businesses are commendable. If the other consultants adopted Anmol's approach, Oneflare would see significant improvements. The company should really pay attention to what he has to say.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Received 3 quotes on a Sunday!!!

Used Oneflare to get a price for a tree lopper in Sydney. Received 3 quotes within 2 hours on a Sunday, very useful. 2 came around to quote that day and the third on Monday when I was WFH.

5 May 2024
Rated 5 out of 5 stars

Great Platform

As a Licensed Conveyancer we use this platform regularly for potential leads. The site is user friend and provides our firm with good quality leads.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very useful site although a little bit difficult to get refunds at times.
Definitely recommend!

20 June 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Oneflare as a business owner.

I have been using Oneflare as a business owner for a few years. This is by far the best platform to get good-quality leads from. The app is super easy to use. This is also my go-to app if I need services in all categories. Thank you Oneflare.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Don't go with this guys (Business…

Don't go with this guys (Business owners)
They are thieves they will take your money without your knowledge if you cancel the subscription also
Worst services Don't go with this guys

16 June 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Dinesh, thank you for your review and sorry to hear about your experience. Please contact us directly at support@oneflare.com.au so we can look into this matter further and assist you in resolving any issues you have faced.

Rated 1 out of 5 stars

Just wasting time with Oneflare,For…

Just wasting time with Oneflare,For small job they send 6 different groups to give a quote
For six months membership you will get 0 job.
I recommend you not to use this service and waste your money.

11 June 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Thank you for sharing your feedback, Hassa. We cannot control the intentions of customers when they post a job request. Our platform is designed to facilitate connections between businesses and potential customers, providing an opportunity for you to win work. We understand that this can be frustrating. If you're having issues, our account managers are here to help. Please feel free to reach out to us at support@oneflare.com.au for further assistance.

Rated 1 out of 5 stars

Plumber tip off Paid $650 to have a kitchen sink in…

Paid $650 to have a kitchen sink in blocked plumber here for no more that 45 minutes out the snake done thr drain and 2 bottles of hydrocloric acid down thr drain still blocked told to poor Keyes of boiling water down the drain to help move the boclgabe. Plumber came back 3 days later used another bottle of acid styli. Blocke and now my external drain plped are warpedi dare say they excessive use of acid .. were pentioners and can’t afford another plumber I’m at my wits end a disgraceful service unethical
Steer clear of this business who fail to help we’re seeing the ombudsman if they fail to rectify .. or refund

23 May 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Ann, I'm sorry to hear about your experience. Please reach out to our Support Team at support@oneflare.com.au with the more details of this incident. They can assist you in reviewing this business directly and help address your concerns.
Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Oneflare will not help you. BEWARE

I engaged a landscaper with reasonable reviews. He came and quoted. He asked for a 50% deposit which I sent him. He then made up all sorts of excuses and never came. I then saw that subsequently he’d done the same thing to three others!! Oneflare suspended his use. I went to the cops who said it was a civil matter unless I could prove a pattern of deceitful fraud. I asked Oneflare to pass on MY contact details to the other three people who had similarly been robbed. Oneflare said that was a breach of privacy!?! It’s my info! Then Oneflare write to me to say they would cooperate with law enforcement if approached. I went to the cops and they kindly contacted Oneflare. Oneflare refused to cooperate unless there was a subpoena. You call that cooperation? I call that pathetic practice and NO regard for the burnt consumer. You have no protection from Oneflare, ok, but they should act DECENTLY and pass on MY details. The privacy line is codswallop. And now, in their reply they say they cooperated with the police enquiry. Nope again. As the cop told me. They were no help whatsoever. They did not pass on the names of the other three who were burnt and would not do so without a subpoena. But get this: they hide behind the corporate “privacy” facade. There is NO legal reason that they can’t provide MY details to the other three suckers who were robbed. Oneflare are more interested in fuss free, no issues management. This is too much of a hassle for them. Beware users of Oneflare … they will never help you. Think of them as the old fashioned yellow pages. They are nothing more than that. You are at the mercy of any shyster who quotes you.

25 January 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Thank you for your review, Isaac! When the police reached out to us, we promptly responded and provided them with all the information they needed to assist with their investigation. Rest assured, we take these matters seriously and are committed to cooperating fully in any way we can. If you have any further questions or concerns, please feel free to reach out to us.

Rated 1 out of 5 stars

scam and unethical business

First time in my life i take the time to write a review online, but these scammers really deserve it. They get you with a lock-in contract and then most of the leads they provide are not only expensive but most of them are fake or not valuable at all. they charged me $200 per month on a 6 month lock in contract for a bunch of terrible quality cheap leads. A complete waste of time and money. I can't understand how are they still in business... worst experience i have ever, and of course they didn't provide any help, assistance or refund... on top of that, the customer service is terrible and they were extremely rude.

8 February 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Alvaro, thank you for your review. We're sorry to hear about your experience with our platform. We would like to understand the specifics of your situation better. Please reach out to us at support@oneflare.com.au so that we can investigate further and address any concerns you may have.

Rated 1 out of 5 stars

This site is a scam

This site is a scam , i took $100 package to test. I have quoted on 7 jobs not 1 message or reply. I've messaged on oneflare , text message and even tried to call customers. Not 1 answer or reply.

$100 flung down the drain.

I dont believe they are genuine customers at all.

I removed the automatic top up so i could cancel this site. But to my horror they just took another $100 out of my account. I have now had to raise a duspute with the bank , cancel my bank card so they cant take any more money. Its an absolute joke.
DONT GET SCAMMED LIKE ME
!!!AVOID LIKE THE PLAGUE!!!

1 February 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Thank you for your feedback, and we're sorry to hear you didn't have a great experience. It's important to know that competition is fierce since many businesses are after the same jobs, and customers have the final say.

When you quote on Oneflare, it doesn't guarantee you'll get the job because we can't control what customers decide. We're a platform for businesses to connect with potential customers, but there's always some risk involved. If a customer isn't satisfied with the responses they get, they can continue their search. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our support team at support@oneflare.com.au

Rated 1 out of 5 stars

At first I thought they would be ok in…

At first I thought they would be ok in providing quality jobs but it turned to be the other way around after signing me in , I noticed the money was deducting from my account and the job list was all the left over from other people who already completed and came to my list , just by talking to those customers it allowed me to recognise how dodgy this company is in terms of taking people’s money
And the term used for full refund is totally an excuse , you won’t get nothing back in return
Just try to make your own website with photo and info use google to advertise you make better money

3 April 2023
Unprompted review
Oneflare logo

Reply from Oneflare

Hello Said, thank you for sharing your feedback. We regret to learn that you weren't satisfied with our service. Our Genuine Customer Guarantee allows you to request a credit refund in cases where a customer hasn't engaged with their job and hasn't responded to your quote. For further assistance, please contact us at support@oneflare.com.

Rated 1 out of 5 stars

Small business owners BEWARE!

As a business owner I would HIGHLY recommend taking your business else where.
1. When you need to speak with someone, they put you through to people who do not know what they are doing just to then be told the people that can actually help will not be in for another 2 hours after they open.
2. They make it extremely difficult to receive a refund and half the time they claim the customer did all the right things even if they did not contact you or respond to any contact you made.
3. There are many companies that charge a yearly sub with unlimited quoting and that is where we will be taking our business now that we see half the leads are misleading or fake through Oneflare.

24 January 2024
Unprompted review
Oneflare logo

Reply from Oneflare

Hi Kaia, thank you for your review! We are sorry to learn about your disappointment with our platform and the refund process. Your experience doesn't meet the service standards we aim to uphold. To better understand and address your concerns, please reach out to us at support@oneflare.com. We're here to assist you further.

Rated 1 out of 5 stars

Non Existent Customer Support if things go wrong

Careless and non existent customer support. When coming across rude, abisuve or misleading tradesman, you will not get any support or aknowledgement or care from the support. In fact there is no customer support should something go wrong. This is an unregulated service. Avoid. I came across a tradesman who stood me up, and then started sending me abusive texts. After reporting them to their support, i heard nothing back. Even after following them up.

18 October 2023
Unprompted review
Oneflare logo

Reply from Oneflare

We thank you for your feedback, Alexis! We apologise for your experience with our support team and the unpleasant encounter with the tradie. We'll make it a priority to investigate and address the situation your reported. To assist you better, we kindly request additional information. Please contact us via support@oneflare.com.au

Rated 5 out of 5 stars

Very happy with the work done

Jason and Michael from Noble Roof Restoration and Repairs called in this morning to quote for a job involving roof leaks and damage under eaves. I was very happy with the quote, so they did both jobs there and then. I was glad to see they cleaned up well afterwards too.
I would definitely use them again if needed.

3 November 2023
Unprompted review

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