contacted O’Neill Wetsuits to activate the warranty for a defect in the neck area of my son’s wetsuit. It has now been more than a week and a half, and the only response I received was a vague m... See more
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See what reviewers are saying
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... See more
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... See more
Order was a tie dye hoodie. Delivery to UK was quicker than expected as I believe they are in the Netherlands. The hoodie is really nice. Bright vibrant sky blue with white tie dye effect. Soft feelin... See more
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/gb
3.3
Average
1K reviews
Hasn’t replied to negative reviews
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Beware as Evri is their courier!!! After ordering the item it wasn't…
After ordering the item it wasn't delivered.
In fairness I did get a refund, after some form filling.
I strongly suggest you stop using Evri.
26 November 2023
Unprompted review
Reply from O'Neill UK
Dear Lara,
Thank you for your review.
We are sorry to hear you did not receive your order.
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great looking beach bag
Great looking beach bag. It's big and roomy with a separate pouch inside.
15 November 2023
Still haven't received items
13 November 2023
Reply from O'Neill UK
Dear Customer,
Thank you for your review.
We have checked the order and see that the tracking information indicates that the order has been delivered.
If this is not the case, we advise you to contact our customer service team so that we can investigate the location of your order.
You can do this by completing the contact form on our website.
Kind regards,
Team O'Neill Europe B.V.
Product as described and correct sizing
3 November 2023
Annoyed at £6 for postage on a £500…
Annoyed at £6 for postage on a £500 wetsuit. Delivery emails were confusing saying 5-10 days and apparently sitting around for a week before collection by the courier and then all of a sudden arrived. Poor experience
10 November 2023
Reply from O'Neill UK
Dear Tracey,
Thank you for your review.
We are sorry to hear that the delivery process was unclear.
Please note that our warehouse is located in the Netherlands and that the tracking information can only be updated as soon as the package is received by Evri in the UK.
From that moment on, delivery can be quick.
We apologise for any inconvenience this may have caused.
Kind regards,
Team O'Neill Europe B.V.
Delivery company failed to deliver …
Unfortunately the delivery company didn’t deliver to my property and left it outside a property not even near my house.
When we finally tracked it down it was too late as we needed the jackets for a trip.
Maybe consider using a different delivery company other than evri !
31 October 2023
Reply from O'Neill UK
Dear Customer,
Thank you for your review.
We are so sorry to hear that this has happened!
We will take this feedback into account for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great products (hoodies) really well…
Great products (hoodies) really well made. Good communication and fast delivery. Have ordered before and experience was just as great second time.
30 October 2023
Nicely wrapped
3 November 2023
Quick delivery
30 October 2023
Website was a bit clunky to use
Website was a bit clunky to use. If I added something to the basket I then had to restart my search from the beginning which was a pain and put me off browsing the website. I would have bought more but got fed up for starting from the beginning each time.
Clothes themselves though are really good and I love the brand.
30 October 2023
Good quality and efficient delivery
30 October 2023
Easy to use website
Easy to use website, great delivery and delighted with the bikini and beach bag. Bikini fabric is good quality and great fit, true to size
23 October 2023
Brilliant swimsuit
Brilliant swimsuit, excellent fit and made cold water swimming a pleasure 😊
25 October 2023
Delivery takes too long
Delivery takes too long. O’Neill U.K. is shipped from Europe. Took 1 week+ to arrive.
20 October 2023
Reply from O'Neill UK
Dear Customer,
Thank you for your review.
All our orders are indeed shipped from the Netherlands.
For shipments to the UK we have indicated 8-9 working days on our website.
We see that the package has been delivered to your chosen location within the indicated days.
lease visit our help center for more information about delivery times.
Kind regards,
Team O'Neill Europe B.V.
Shorts
Shorts
I got 2 pairs same size. When they arrived they were both same size on label but when you wear them they are different sizes.
25 October 2023
Reply from O'Neill UK
Dear David,
Thank you for your review.
We are sorry to hear that you received an incorrect item.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help you return the incorrect item.
You can submit your request via the contact form on the website.
We apologise for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Great quality products.
Great quality products. The goods were for my partner, he would've liked a zipp as closure for the back pocket.
Delivery was quick, no complains.
16 October 2023
Stylish- Purposeful Clothing
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberland, Buying direct from O'Neill, website has proven to be a great way choose your products. Service and delivery, so far has been first class,
23 October 2023
Products have not arrived
Products have not arrived, no way to speak to a person. The number on the website says its not recognised.
Would never use again. I have paid and had no products. Completely a scam or just have 0 regard for customer service. It can only be one of the 2 options..
0 stars for this useless company
24 October 2023
Unprompted review
Reply from O'Neill UK
Dear Shaun,
Thank you for your review.
Our customer service is currently only available via email.
We are sorry to hear that you did not yet receive your order.
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help to investigate the status of your order.
You can submit your request including your order number via the contact form on the website.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Avoid avoid avoid
Posted a review on 24 September about not having a refund 5 weeks after dropping item off at Evri drop off point. Received a response about how their warehouse is in the Netherlands. Date is now 30 October. Still no refund!!
29 October 2023
Unprompted review
Reply from O'Neill UK
Dear Customer,
Thank you for your review.
We are sorry to hear that you did not yet receive your refund
We tried to find a request in our helpdesk, but couldn't find anything.
Our customer service team will be happy to help to investigate the status of your return.
You can submit your request including your order number via the contact form on the website.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
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