Battery is useless on massage gun. Had it a few months and will charge for hours then will die after about a minute. Have contacted customer service multiple times asking how I can fix this and they h... See more
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I received my Physion Mini gun within 48 hours. Perfect weight particularly for travelling. Used this morning after PB deadlifts yesterday on a slightly uncomfortable rear shoulder pain. Within min... See more
Company replied
Would have given 0 if I could.The company is not based in the UK ships from China that is if you lucky enough and they actually send the stuff you ordered.17 days still no sign of the massage gun apar... See more
Company replied
Customer service is diabolical and no integrity from the team (Roxy & Eva) including manager (Rebecca) who just repeats what has been said. No questions answered and pushing blame onto delivery c... See more
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Company details
Written by the company
Our mission is change the way you see fitness by bringing the future to today. We’ve combined education, innovation, and many years of pioneering within the tech wellness space to make wellness more accessible for everybody.
Contact info
20-22 Wenlock Road, N17GU, London, United Kingdom
- support@onephysion.com
- onephysion.com
3.0
Average
1k reviews
No recent history of asking for reviews
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Still haven’t received the product
18 March 2022
Reply from OnePhysion
Hi there, Adrian.
Thanks for reaching out to us. We truly apologise that you still have not received your order.
Upon checking on your order, we can see that the courier has updated your tracking and we request that you get in touch with our customer support team so you can be given more relevant information on your parcel. Also, we hope you understand that for international orders, we have a processing of 1 business day and then the estimated delivery time is 7-14 business days. However, we do not have any control over the actions of customs and/or of the courier which could cause delays to the delivery. We apologise about it and hope for your kind understanding.
Please reach out to customer support by sending an email to support@onephysion.com. Thank you!
- OnePhysion
I only just started using the…
I only just started using the onephysion pro.I feel it relaxes my tense muscles.
18 March 2022
Reply from OnePhysion
Hello Ekpen,
Thanks so much for your review! This is amazing news to us - as it is to you. We find it great when customers are able to feel the benefit of using their Physion device.
May you continue to enjoy using your Physion Pro.
- OnePhysion
Awful
Awful. Still yet to receive the order, fobbed off with copy and paste replies, been over 2 weeks from order, they still don't have a clue where it is. They get back to you saying our logistics team will get back to you in 3-5 days etc. Brilliant, thanks for that!!! More time waiting.
17 March 2022
Unprompted review
Reply from OnePhysion
Hello James,
We sincerely apologise for the issues encountered with the delivery of your order.
When we reviewed what happened with your order, we can see that the issue was due to the system error that Royal Mail encountered. We are glad to see though that we have resolved this case for you by completing your refund.
- OnePhysion
Excellent use it everyday
17 March 2022
Reply from OnePhysion
Hi there, Jose.
We very much appreciate that you made the time to write us a excellent feedback. We are thrilled to know you use your Physion Mini everyday as this tells us how much you truly enjoy the device.
- OnePhysion
Good product thanks 🙏🏽
16 March 2022
Reply from OnePhysion
Hello there, Mukund.
Thanks so much for writing us this review! Short but sweet, tells us all we need to know -- That you are happy with your Physion Mini.
Stay awesome!
- OnePhysion
Great customer service
Had an issue with my order when it turned but customer services was great. Replied quickly and kept me in the loop what was going on.
15 March 2022
Unprompted review
Reply from OnePhysion
Hiya there, Mr Potten.
We are truly grateful for your kind appreciation of our customer service team. We do sincerely apologise for the issues you encountered with the device but are so pleased to find out it has been resolved for you by our team.
Please keep enjoying your Physion device and the benefits it bring you.
- OnePhysion
Really worth investing in this product.
I received my Physion Mini gun within 48 hours. Perfect weight particularly for travelling.
Used this morning after PB deadlifts yesterday on a slightly uncomfortable rear shoulder pain. Within minutes felt better so did not my affect my game of golf today.
Very pleased.
15 March 2022
Reply from OnePhysion
Hey there, Val.
We feel like we hit a hole in one reading your review! Thanks so much for taking the time to let us know about this.
It is great for us to know that you can see the value of investing in your Physion Mini as it helps you with your recovery, and how convenient it is to carry around in your gym bag. We wish you more happy times on the golf course.
- OnePhysion
Absolutely horrendous customer service
Absolutely horrendous customer service. 5 minutes after I placed my order I received an email offering me 25% off any purchase. I contacted customer services and they informed me that once the order is placed they cannot amend it in any way. This is just not true. I then discover via tracking info that the parcel is coming from China and I have to wait for a month before it arrives. I will never purchase from this company again. AVOID!
15 March 2022
Unprompted review
Reply from OnePhysion
Hello Geoff,
We thank you for reaching out to us regarding your feedback. We sincerely apologise for the inconveniences you have experienced.
We hope you understand that we send discount codes to customers who recently made a purchase so they can be used in future purchases or to share them with friends and family. As much as we want to, our customer service team truly cannot make any changes to the order that has already been processed. Upon checking further as well, we can see that we have given you a 10% discount on your purchase.
Also, we can see that the item was received within 13 business days after processing. We apologise for this slight delay to your delivery. And as you have expressed your intent to return the item, our customer support team is now assisting you on your request. We encourage you to continue coordinating with our support so we can complete the resolution for your case.
- OnePhysion
Waiting four weeks for postage
Waiting four weeks for postage. Not immediately obvious on the website, but these are coming from China and the wait is beyond anything I've experienced with other products, even coming from China.
12 March 2022
Reply from OnePhysion
Hello Mark,
We regret to see that you are not very happy with our service, but thank you for telling us about this.
Upon reviewing the order, we can see that the item has been received in 16 business days and we sincerely apologise for this slight delay. We hope that you understand, as advertised on our website, that we ship items within 24 hours of placing your order and our estimated delivery times for international delivery is 7-14 business days.
We hope that in spite of this small delay in you receiving your Physion Mini that you are now able to enjoy the benefits of using it. Please stay safe and take care.
- OnePhysion
Product is okay
Product is okay !
Because I have unsubscribed and still I am getting email.
9 March 2022
Reply from OnePhysion
Hello Junaed,
We thank you for taking the time to send us your feedback.
It is to know that you find the Physion Mini to be okay. We do apologise for having bothered you with our emails, though. If you are still receiving emails from us, please contact our customer support team so this can be looked into further and resolved for you. You can get in touch with the team by sending an email to support@onephysion.com.
- OnePhysion
Fabulous machine
Great customer service, lots of communication if any problems every refreshing ,
9 March 2022
Unprompted review
Reply from OnePhysion
Hello there, David.
It is so fab to read your feedback about our product and customer service team. Thank you!
- OnePhysion
I purchased Physion Mini great product
I purchased Physion Mini great product. But what impressed me the most was their customer care as mine had a screw come out within 5 months of buying it. I contact One Physion and sent in photographs and the information they requested. The situation was dealt with quickly as before I had received the email saying that they were sending a replacement the item was already in transit. Excellent product Excellent customer service..
9 March 2022
Unprompted review
Reply from OnePhysion
Hey Kristy,
You are so awesome for sharing your experience with our customer service team. Thank you for this one. Indeed our team works hard in order to provide the best service for our customers.
We hope you continue to love your Physion device. Let us know if there is anything else that we can help you with.
- OnePhysion
Well made product delivered promptly…
Well made product delivered promptly and helping pain relief
9 March 2022
Reply from OnePhysion
Hello William,
We are grateful for your feedback. We are very happy to know that you appreciate your Physion Mini, as well as our service.
Surely you will continue to love your Mini as you make more progress in relieving your muscle aches and pains.
- OnePhysion
Best bit of kit I've ever bought for…
Best bit of kit I've ever bought for tight muscles, to be honest 👏👏
8 March 2022
Reply from OnePhysion
Hey Jason,
We are truly happy to see that you are pleased with your Physion Mini. We are sure your tight muscles have been thanking you as well every time you use your device to help them recover!
- OnePhysion
Ordered my massage gun 3 weeks ago
Ordered my massage gun 3 weeks ago and I messed up the address therefore I had to try and change it so I emailed physio’s ASAP and they took a whole day to reply then I had to wait 1 week for the massage gun to be returned and then they had emailed me to put my accrual address and said I will receive an order number and since then I have heard nothing and it has been another week and I have emailed them 3 times and no reply, basically £54 gone down the drain.
8 March 2022
Reply from OnePhysion
Hello Mckenzie,
We sincerely apologise for the issues encountered with the delivery of your order, which upon checking we can see has bee returned to sender due to the error with the delivery address we have on record. Also, we apologise that our customer support team has not been able to immediately respond to your emails.
As we can see, however, after your email was actioned, our team has been able to get the confirmation that your order has been reshipped by our fulfilment team using the corrected shipping details you provided. If there is anything else that we can help you with, please feel free to get in touch with our customer support team again.
- OnePhysion
Reply from OnePhysion
Hiya there, Nicky.
We so appreciate that you took the time to write us a review.
We are very pleased to know you can attest to how simple it is to use the Physion Mini, and at the same time effective for its purpose. There is nothing more we want but to know that our customers are able to say their purchase with us has been of value to them. Keep enjoying your device!
- OnePhysion
Good product till failed after only 5…
Good product till failed after only 5 uses. Bought whole accessories so feel very disappointed as no response from company.
Response from Company but still No resolution despite their response below! Customer service helpful by tech department not it app appears…
7 March 2022
Unprompted review
Reply from OnePhysion
Hi Peter,
We really are sorry for the issues you encountered with your device. And also we want to say thanks for reaching out to us and our customer support team who assisted with this matter.
When we reviewed the case, we can see that this has now been resolved when we sent you a replacement which Royal Mail delivered on 12th March 2022. We appreciate that you allowed us to reach a resolution for this case.
Please always feel free to contact our customer support team should you need any more assistance.
- OnePhysion
Great product and easy to use
Great product and easy to use. Bought for me by my husband but he has been using it too. We are both very impressed.
7 March 2022
Reply from OnePhysion
Hello there, Mitchell.
Thanks so much for telling us how you and your husband are very impressed with your Physion Mini. It is always a thrill for us to know that our customers are not only satisfied with their purchase with us but find it to be a great item.
We hope you both continue to enjoy the use of your Physion Mini.
- OnePhysion
Reply from OnePhysion
Hey Karolina,
Many thanks for your wonderful feedback. We are pleased to see that you appreciate our service and the quality of our product.
We hope that you continue to appreciate your Physion Mini.
- OnePhysion
Reply from OnePhysion
Hello Noah,
We apologise for the slight delay in the delivery of your order. We hope you understand, though, that we have a processing of 1 business day. And we have an estimated delivery of 7-10 business days for UK orders and 7-14 business days for international orders, as stated on our website.
We hope though that you are now able to enjoy using your Physion Pro. Please feel free to contact our customer support team at support@onephysion.com if there is anything else we can assist you with.
- OnePhysion
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