OnePhysion Reviews 

1,082
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Battery is useless on massage gun. Had it a few months and will charge for hours then will die after about a minute. Have contacted customer service multiple times asking how I can fix this and they h... See more

Rated 5 out of 5 stars

I received my Physion Mini gun within 48 hours. Perfect weight particularly for travelling. Used this morning after PB deadlifts yesterday on a slightly uncomfortable rear shoulder pain. Within min... See more

Company replied

Rated 1 out of 5 stars

Would have given 0 if I could.The company is not based in the UK ships from China that is if you lucky enough and they actually send the stuff you ordered.17 days still no sign of the massage gun apar... See more

Company replied

Rated 1 out of 5 stars

Customer service is diabolical and no integrity from the team (Roxy & Eva) including manager (Rebecca) who just repeats what has been said. No questions answered and pushing blame onto delivery c... See more

Company replied

Company details

  1. Beauty & Well-being

Written by the company

Our mission is change the way you see fitness by bringing the future to today. We’ve combined education, innovation, and many years of pioneering within the tech wellness space to make wellness more accessible for everybody.


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3.0

Average

TrustScore 3 out of 5

1k reviews

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3.0

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Rated 1 out of 5 stars

Another poor review and no improvement!

I already gave a review as my replacement charger arrived damaged but you keep insisting I write another despite not responding to my request for a replacement! So here it is! Terrible service and poorly made products.

10 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Darren,

Thank you for taking the time for leaving us a review.

We apologise for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.

Upon checking, we can see that a replacement additional charger was dispatched for you 2 days after confirmation of your shipping address was received and can see this has been delivered to the shipping address provided.

- OnePhysion

Rated 1 out of 5 stars

Really deserves a zero….

Really deserves a zero but that’s not possible unfortunately.

Ordered my item and website said 7 days tracked delivery. Then to my surprise it turns out the item is coming from China.

Surely enough, 7 days passed and the tracking still showed item in China. No contact number available on the site, just an email address. Fired off 3 emails to this address and did not get even one response.

Now about 3 weeks and item still showing as in China. Still not even a response to any email and I’m out of pocket. Now have to contact credit card company to recover my money.

My advice, don’t buy from these guys. If you have to, definitely use a credit card. At your own risk…

21 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Muhammad,

Thank you for taking the time to leave us a review, we are very sorry that you feel this way.

Upon checking, we can see that there was a delay with the courier in delivering your order and we are very sorry for this.

I can also see that our customer support team tried to contact you back via email on multiple occasions but we received an error message from the email server as our email address had been marked as spam by yourself, so the messages were never delivered.

When checking the tracking information, we can see that your order has been delivered and we hope that you have enjoyed the use of your Infrared Sauna Blanket.

If you do require any further assistance, you can email us on support@onephysion.com, but we would ask that you take our email address off of 'spam' so we are able to respond to any query.

- OnePhysion

Rated 1 out of 5 stars

22 days since ordering not arrived

22 days since ordering and it still hasn’t arrived. Response from supplier is “ that the processing time is 1 business day and the estimated delivery time for UK orders is 7-10 business days as stated on our website.”
However it has been It’s been 16 business days since I placed my order. At no point was it explained that this is coming from China - or I would have known to expect delayed arrival. When I placed the order it said 7 days tracked shipping. The tracking system is very unclear. Looking at mine now, it hasn’t even left China yet!

I can’t review the item as I don’t have it.

10 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Emma,

Thank you for leaving us a review, we are very sorry about the delay in receiving your order. We can see that there was a delay with the courier and we sincerely apologise for this.

Upon checking, we can see that your parcel has been delivered via Royal Mail and we hope that you are enjoying using your product.

If you do require any further assistance, please do not hesitate to reach out to us via the following email: support@onephysion.com

- OnePhysion

Rated 5 out of 5 stars

I’ve have now purchased both the ‘full’…

I’ve have now purchased both the ‘full’ and ‘mini’ versions - for home use and in my daughters tennis bag. Both are equally excellent and in my opinion are great value for money.

19 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hiya Simon!

It's really nice to find your feedback about our Physion Mini and Pro devices, we are very grateful.

Great value for money has always been an aim for our brand, so it's amazing to hear you think that our device's are great value for money.

We wish you and your daughter more great use of our products!

- OnePhysion

Rated 5 out of 5 stars

Physion mini

Brought the physion mini and it’s amazing! A very powerful massage given its size.

8 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hey Sian!

Thanks for your short but very sweet review!

It's wonderful to hear your thoughts about the Physion Mini!

- OnePhysion

Rated 4 out of 5 stars

Onephysion mini

Onephysion mini - Ease or order and speed of delivery was excellent - aftercare is non existent. There was no carry case with my order despite it advertising this as a free carry case with 4 attachments worth £35 - tried to contact via twitter and also the contact email address to no avail, disappointed, will give it another couple of days and if no response will return for refund
25th Sept - update so after a couple of emails the missing case has now been received - there was no issue from one physion resolving this, the issue was the amount of time it took to resolve, one week to get a response and another 10 days to receive the case (from china) - that being said my issue is now resolved, this is a well built piece of kit with enough attachments included and for the price looks and feels good value for money - 4 stars now

8 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Andrew,

Thank you for taking the time to leave us a review.

We are very sorry for any inconvenience caused to you. Upon checking, we can see that your shipment's for the Physion Mini and the Carry Case have now been delivered. We really appreciate your patience and understanding and the update of your review.

We hope to see you shop with us again in the future!

- OnePhysion

Rated 1 out of 5 stars

Awful customer service

I have sent more than five emails now trying to return an item ordered from the site and have continually been ignored. Terrible customer service

7 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Alex,

Thank you for leaving us a review.

Upon checking, we can see that our customer support team has responded to your email and provided you with the relevant information to return your order. We would suggest not sending multiple emails via the same thread as this causes your email to go to the top of our list, we're sorry about this!

If you do require any further assistance, please do not hesitate to reach out to our customer support team - support@onephysion.com

- OnePhysion

Rated 5 out of 5 stars

Awesome - highly recommend!

What can I say? This is without doubt one of the best purchases I have made in a while. Really compact. Really powerful. Great battery life. Really helps with recovery.

5 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hiya Felix!

Wow wow wow! This is one of our favourite reviews ever!

It is amazing for us to know that the Physion was one of the best purchases you have made in a while!

We really appreciate your feedback!

- OnePhysion

Rated 5 out of 5 stars

On Tour with the OnePhysion…

As a Pro Tennis Coach the OnePhysion Mini follows me when traveling together with my players. It is compact and delivers a very powerful strength when needed. It is an amazing tool which fits in my bag ready to treat small injuries.
I have purchased a second one which I keep at home for the family to use it.
A fantastic piece of technology at a fantastic friendly price. Highly recommended

1 September 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hiya FM,

It is incredible to read your appreciation of the Physion Mini. Many thanks for sharing this with us.

Nothing brings us more pride than we learn our customers find great value in the device they purchased from us. We hope you and your players continue to enjoy the use of your small but undeniably incredible Physion Mini

- OnePhysion

Rated 1 out of 5 stars

The item never showed up

The item never showed up in my delivery box, which contained my other item that I had ordered. I don’t know if it was a mix up mistake but they had it on my order form and failed to deliver the item to me

31 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Justin,

Thank you for taking the time to leave us a review.

Upon checking, we can see that your order was split due to the way we package our products and we have sent you the secondary tracking information via email.

If you do require any further information or assistance, please do not hesitate to reach out to our customer support team - support@onephysion.com

- OnePhysion

Rated 5 out of 5 stars

Very useful, love it

The Physion mini is very portable and handy for relaxing muscles/ relieving pain. I happy about my purchase

21 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hey Joel!

Thank you for taking your time to leave us this great review!

It makes us very happy that you are happy about your purchase!

We created the Mini so anyone on the go doesn't struggle in bringing the Mini along with them, we're pleased this is a key feature for you!

- OnePhysion

Rated 5 out of 5 stars

Well engineered product that works for me....££££ saved!!

Well engineered product, I have been using for the last month or so to relieve muscle tension/spasms from lower back/buttocks caused by disc problems at l4/5 l5/S1. The difference is amazing..... I know all back problems are differently similar dependant on the person/injury etc etc so please, as I did, seek medical advice first.
Massages has always helped but 2 to 3 days of work n stress later, I need another ££££.
This has saved me money already!! so well worth the investment if massages are somthing that helps you with a physical injury.
I purchased the kit with hot and cold attachment .......Brilliant with some oil.
Have used on legs, 2 prong attachment on calfs and achillies 👌👍🏻) also a friend worked my upper back and shoulders with it.....brilliant, real relaxing too.
Had a slight problem with delivery as the parcels were split, hot and cold attachment arriving a week later.
I contacted customer services via email and had a reply/answer less than 24 hrs later..... Thank you Roxy from customer services the item was delivered approximately 2 weeks before was originally advised 😊.

20 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hey Scott,

We feel like we hit a hole in one reading your review! Thanks so much for taking the time to leave us this awesome review!

It is great for us to know that you can see the value of investing in your Physion Mini as it helps to relieve muscle spasms and tension in your lower back and has saved you money on massages!

It is wonderful to hear about your experience with our customer service team. Thank you so much for sharing this experience.

Finally, welcome to the OnePhysion family!

- OnePhysion

Rated 5 out of 5 stars

PHYSION massager five stars

I was in a lot of pain through a fall I had at work, where I pulled my hamstring and calf, I’ve been going to the gym and trying to strengthen it but it was still uncomfortable, when a PT said try the PHYSION and from the first time I used it the pain eased straight away, I use it after every training season and even after a long day at work, what an amazing bit of kit to have

19 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hey Martin,

Thank you for taking the time to leave us this review!

We are so sorry to hear about your fall at work and hope recovery is going well! We are thankful to the PT who recommended us and are so pleased to hear that it is helping to ease the pain!

We wish you a speedy recovery!

- OnePhysion

Rated 1 out of 5 stars

Ordered a sauna blanket and what…

Ordered a sauna blanket and what arrived was completely different from the website imagery/promotional literature.

It also came without the advertised carry bag, and was clearly a poorly made, cheap Chinese blanket. No branding, completely different looking and sub-standard quality controller that feels like it will fall apart in your hands.

Expressed concerns with Customer Service but they are not interested in actually helping out Customers and only want to try to defend the company.

I really encourage everyone to read the TrustPilot reviews and do not buy from OnePhysion.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use lightweight machine that…

Easy to use lightweight machine that last well on a charge. First massage I’ve used of this style and it is really helping my transition to barefoot running. The company appears to go above and being to ensure everything is going well and that you don’t have any issues with their product.

11 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hey Jeff,

We really appreciate this fantastic and detailed review!

It is really cool to hear about your transition to barefoot running and we are so pleased that the Physion is helping you with this.

We really pride ourselves on going above and beyond for customers as you are all what keeps us going!

We are pleased to welcome you to the Physion family!

- OnePhysion

Rated 5 out of 5 stars

Came within as stated time frame

Came within as stated time frame. Was pleasantly surprised out the pro2 was. Easy to use .
Well worth the money.

10 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Thank you for this great review!

We created our devices so that they are easy to use for all of our customers. It makes us so happy to hear you feel it was well worth the money as we completely agree!

Welcome to the Physion family!

- OnePhysion

Rated 5 out of 5 stars

One Physion is a game changer.

One Physion is a game changer for me.
Aiding to the usual stretching if I apply one Physion massage to the sore /tired muscle, the recovery time becomes short.
Thank you One Physion.

10 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Thank you for taking the time to leave us such a great review!

We are so pleased that your recovery time is shortened after using the One Physion device, this is one of the reasons we created our device!

Thank you for joining the Physion Family!

- OnePhysion

Rated 1 out of 5 stars

Iam utterly disappointed with how long…

Iam utterly disappointed with how long I have to wait for my sauna blanket
3 weeks is outrageous….. I ordered it in July and it’s still in transit from CHINA ,.. due to arrive toward the end of august .. very disappointing

8 August 2022
Unprompted review
Rated 5 out of 5 stars

Phsion Pro, My little gem!!!

Absolutely 💯 Amazing improvement on the 1st machine. This has really helped recovery of tired and aching muscles!!! Well recommended

8 August 2022
Unprompted review
OnePhysion logo

Reply from OnePhysion

Hello Muhammad,

Such an awesome review to read! Many thanks for taking the time to share this with us!

It makes us so happy that you have seen amazing improvement and it has helped with your recovery. We made our device's for reasons just like this.

We cannot thank you enough for spreading the love for Physion, and also for recommending and appreciating our brand.

- OnePhysion

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