Battery is useless on massage gun. Had it a few months and will charge for hours then will die after about a minute. Have contacted customer service multiple times asking how I can fix this and they h... See more
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I received my Physion Mini gun within 48 hours. Perfect weight particularly for travelling. Used this morning after PB deadlifts yesterday on a slightly uncomfortable rear shoulder pain. Within min... See more
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Would have given 0 if I could.The company is not based in the UK ships from China that is if you lucky enough and they actually send the stuff you ordered.17 days still no sign of the massage gun apar... See more
Company replied
Customer service is diabolical and no integrity from the team (Roxy & Eva) including manager (Rebecca) who just repeats what has been said. No questions answered and pushing blame onto delivery c... See more
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Company details
Written by the company
Our mission is change the way you see fitness by bringing the future to today. We’ve combined education, innovation, and many years of pioneering within the tech wellness space to make wellness more accessible for everybody.
Contact info
20-22 Wenlock Road, N17GU, London, United Kingdom
- support@onephysion.com
- onephysion.com
3.0
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from OnePhysion
Hello Ruth,
Thanks for this awesomely great feedback about our service and product! We surely hope you always enjoy using your Physion Pro.
- OnePhysion
This company is a joke. They short change customers and make it out everything has been delivered...!!!!!!
The delivery of these products is a absolute joke. Minimum 3 weeks and the product are missing from these packages. They also miss lead with offers and short change you by missing the whole products out... and the customer service is just so sooo appalling and pretty much just a copy and paste reply. Please avoid this company. The contact number for the company is bogus and just keeps ringing. On 2 separate occasions someone picked up and upon hearing me say is this onephysion...?? They immediately hanged up and never picked up the call again... this is a edit after I am still going back and forth with your undocumented and rude logistics THAT DOESN'T EVEN EXIST...I am now over 15 emails in just trying to get a refund for all this unprofessional conduct or the package order products that I am still due that I have paid for and I am left feeling like I am begging for products that I have paid for IN FULL.. NOTE I BROUGHT PRODUCTS... NOT JUST 1 ITEM BUT SEVERAL PRODUCTS TO BE DELIVERED TO ME AND I HAD RECEIVED HALF... AND THE UNPROFESSIONAL BEHAVIOR WOULD LEAD YOU TO THINK THIS IS A SCAM AND JUST SOOO MUCH TO SAY AND NOTHING BUT NEGATIVES. ID GIVE THIS COMPANY 0 STARS IF I COULD BUT SADLY THAT ISN'T A OPTION.
4 April 2022
Reply from OnePhysion
Hi Olieur,
We apologise for the issues you have experienced with your order.
When we checked the order tracking, we can see that the parcel was delivered in 11 business days. We know that we estimate the orders for delivery to the UK will be received in 7-10 business days, excluding the processing which is one business day. Our estimates are not a guarantee as we cannot totally control what happens once the item is in transit. Hopefully you can understand this.
Also, with regards to your issue of the missing product, we can see that our customer support team is already coordinating with you on this. We kindly ask that you continue to correspond with our team so this can be resolved for you.
Moreover, we do not have - and never had - a contact number for our customer support as all our communications are done via email (support@onephysion.com) and through our Messenger account (@physionofficial). We hope that you can check the information you have used to call us as we do not have any published contact number.
We really hope that you will continue to cooperate with our customer support team so your case can soon be resolved. Thank you.
- OnePhysion
This company deletes negative comments…
This company deletes negative comments and blocked me on socials because I am trying to warm others that they lie about everything.
You guys should be ashamed.
4 April 2022
Unprompted review
Really happy thank you
Really happy with this it’s small compact but effective and easy to use great buy.
4 April 2022
Reply from OnePhysion
Hi there, Jason.
We are truly happy to see that you can definitely experience the value of your Physion Mini. Thanks very much for letting us know that you appreciate that however small the Mini is that it is a device you can rely on!
- OnePhysion
after waiting an eternity for it i…
after waiting an eternity for it i finally switch it on and after 5 minutes i start hearing losing bits inside.
3 April 2022
Reply from OnePhysion
Hello Dragos,
Thanks for reaching out to us. We are very sorry for the issue you are experiencing with your device.
Regarding the delivery of the item, we can see that this order was received in 11 business days after placing the order. We hope you understand our estimated delivery time for UK orders is 7-10 business days, not including the processing of the order which is one business day. We apologise for the slight delay of the delivery but we hope you can understand that when the item is with the courier, we do not have any control on it.
Also, we ask that you contact our customer support team so you can be assisted on the issue with your device. You can email the team at support@onephysion.com.
- OnePhysion
Reply from OnePhysion
Hello Nathan,
Thanks so much for sharing your feedback our product. It is always a treat for us to know that our customers find our Physion Mini a decent device.
- OnePhysion
Arrived damaged, stopped working after 3mins
Arrived after 3-4 weeks.
Looked damaged when opened the box.
After 3mins it has stopped working.
Now I feel customer support is dragging their heels asking me for all types of videos to show the defects :(
2 April 2022
Reply from OnePhysion
Hi Mr Prabjoth Saimbhi,
We are very sorry for the inconvenience caused to you, and for the issues you are having with your device.
Upon checking, we can confirm that the item was delivered within 11 business days after we processed your order, and we do apologise for this slight delay. We hope you understand that we have an estimated delivery time of 7-10 business days but definitely have no complete control when the courier experience some delays on their end. Also, with regard to the issue on the device, we can see that our customer support team are now assisting you on this matter. We kindly ask that you continue to coordinate with our support so we can reach the best resolution for your case.
- OnePhysion
Great service at a fraction of the…
Great service at a fraction of the price of some of their competitors.
2 April 2022
Reply from OnePhysion
Hey Luc,
Thanks so much for your fantastic review! It is amazing how our customers like yourself are able to find our Physion Mini a great product specially when compared against those others in the market.
We are truly grateful for this. Please keep sharing the love for your Physion with your family and friends.
- OnePhysion
My pro model gun had stopped working…
My pro model gun had stopped working and contacted customer support.
I was quickly responded to and asked to send a video of the issue in which a replacement model was sent no ifs or butts and arrived in 5 days.
Highly recommend the company ..
2 April 2022
Unprompted review
Reply from OnePhysion
Hello there, Steve.
We are grateful that you took the time to share with us your experience. We apologise for the issue you encountered with your device, but we truly are most happy -- and proud -- that our customer service team has provided you the quick and effective assistance you most certainly deserve.
Please keep sharing your love for Physion with your family and friends. And please feel free to contact us our customer support team if there is anything else we can assist you with.
- OnePhysion
My new favourite.
I was amazed at the build quality of the physion mini at the price I paid I wasn't expecting much, but it's a great quality device and very effective.
2 April 2022
Reply from OnePhysion
Hi there, Mr Wood.
Our thanks to your lovely review. This is wonderful to read.
We do strive to maintain the outstanding quality we promise to every customer for each of our products at the low prices we offer them at. And we appreciate it so much that our customers can see this. Please keep enjoying your Physion Mini.
- OnePhysion
Good machine
1 April 2022
Reply from OnePhysion
Hello Almaz,
This is a good feedback! Thank you! Always happy to read the short but sweet -- and very true - reviews about our Physion Pro.
Keep enjoying your device!
- OnePhysion
The product is very portable and…
The product is very portable and robust. Looks good too. Just a suggestion would be to make the logo look premium, the current quality is not as expected.
1 April 2022
Reply from OnePhysion
Hiya Amit,
This is a great review! Thank you for making the time to share this with us.
We are so glad to see that you see the value in your Physion Mini, a device that is small and portable but really robust and reliable. We hope you continue to enjoy the use of your Physion Mini.
Also, your suggestion about the logo is much appreciated. You can rest assured that we are always looking to improve our products and services.
- OnePhysion
Took 19 days to arrive
Took 19 days to arrive. Stated 7 to 10 days delivery. Price went down the day after I ordered, they did not offer to match when I queried.
Product now finally here seems good, but not had much opportunity to use it yet.
1 April 2022
Reply from OnePhysion
Hello there, Paul.
Thank you for writing us this review. We are grateful you took the time to share with us your thoughts.
When the order record was checked, we confirmed that the item was received within 13 business days and we sincerely apologise for this slight delay. We can only ask for your understanding as there are events that happen which we cannot control whilst the item is in transit. However, we always try to do our best in order to get the order delivered within 7-10 business days, after the processing is completed.
As for your request to be given the discount offer which you received after making the purchase, we hope you understand that this is a discount that we send to customers to be used for future orders. As our customer support has explained, we are unable to change the prices once the order has been completed and sent to our systems.
Please feel free to get in touch our customer support team if there is anything else we can help you with. You can email the team at support@onephysion.com.
- OnePhysion
Nothing wrong with purchase
Nothing wrong with purchase
But the 7 day delivery turned out to be 7 weeks
1 April 2022
Reply from OnePhysion
Hi Andy,
We are glad to know that you find the product to be alright. At the same time we apologise for any delays to you.
Upon checking on the tracking, we can see that the delivery was slightly delayed by one business day, for which we are really sorry. It is disclosed on our website that we have a processing of 1 business day, and the estimated delivery for UK orders is 7-10 business days, in hopes of managing the expectation of our customers for their delivery.
Please contact our customer support team if there is anything else we can assist you with. You can email the team at support@onephysion.com.
- OnePhysion
Excellent product very please
1 April 2022
Reply from OnePhysion
Hiya Glenn,
Thanks very much for leaving us this product review! We are pleased to know that you find your Physion Pro to be an excellent product. We can't ask for more.
- OnePhysion
It is brilliant
1 April 2022
Reply from OnePhysion
Hi there, Mrs Wickham.
Many thanks for this brilliant review! You are truly awesome for dropping us one. Enjoy using your Physion Pro!
- OnePhysion
Great service but took three weeks to arrive.
The only complaint that I have is that I was told seven days, and it was delivered after three weeks. It was held up in China according to the tracking.
1 April 2022
Reply from OnePhysion
Hi Michael,
Thanks very much for your review. We apologise for the delays to you.
Upon checking, though, we can see that the item was received in 11 business days. We really ask for your understanding as our estimated delivery time is 7-10 business days, excluding the processing time for the order. There are things that happen with the delivery whilst the item is with the courier or going through customs inspection that causes the delivery to be delayed that are beyond our control.
We hope you are now enjoying the use of your Physion Mini. Please stay safe and take care.
- OnePhysion
Good Product - Bad Service
Product is great - everything else about the company is a shambles.
Bad customer service, delivery is late
Thanks, but also, no thanks
1 April 2022
Reply from OnePhysion
Hello Ross,
We thank you for taking the time to write us your feedback both about our product and service.
It is our pleasure to know that you find our Physion Mini to be a great product. We do apologise, however, for any inconvenience you have experienced due to the slight delay in the delivery of your item. We hope you do understand that we have a processing of 1 business day, and the estimated delivery of 7-10 business days for UK orders. But as there are factors affecting the delivery, particularly when the item is with the courier that we cannot control, the item may reach the shipping address a few days after our estimates such as what happened to your order which was received in 13 business days.
Rest assured your feedback is greatly appreciated and will be useful for us as we continue to better our services. If you need any further assistance, please feel free to contact our customer service team by emailing support@onephysion.com.
- OnePhysion
Worst company ever!
Worst company ever!
Took over 20 days to deliver because it comes from China yet the website doesn't state that
Asked for a partial refund and they keep fobing me off!
OVOID AT ALL COSTS!
31 March 2022
Reply from OnePhysion
Hi Stuart,
We apologise for the slight delay in the delivery of your order.
When we checked on this issue, we can see that your order was received in 12 business days. We apologise for this but hope you understand, as we have it stated on our website that the estimated delivery for UK orders is 7-10 business, excluding the processing day. Also, upon checking on your other concerns, we can see that our customer service team are now assisting you on this. We ask that you please continue to coordinate with the team so we can reach the resolution for your concern. Kindly continue emailing our customer service team at support@onephysion.com as we can only resolve the case with your cooperation.
- OnePhysion
Emailing me all the time
31 March 2022
Reply from OnePhysion
Hello Jamie,
Thanks for reaching out to us. We really apologise for bothering you with our emails.
We have looked into this for you and can confirm that you have now been unsubscribed from our mailing list. Please feel free to reach out to our customer support team if you need further assistance. You can get in touch with our team by emailing support@onephysion.com.
- OnePhysion
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