Poplar Homes 

Absolutely horrible. If you can stay away do it.
Unfortunately we have a year left with him as our lease just started and it’s been a total nightmare!!!

Do not rent from this company as they disregard all tenant laws and are extremely terrible people. Customer service is horrible, maintenance is unresponsive, my family hasn’t had heat 4 in months. In addition, the owner is corporate, privileged, and greedy. This company shouldn’t be allowed to operate at all. We had their own representatives informing us of the toxic workplace culture and they used that as an excuse to continue being horrible. I wouldn’t recommend renting from them at all.

Worst rental management company ever, they are pure fraud.

History - the first tenant they got us when they were OneRent was good. The second time we thought it’ll be the same standard but they got us criminals! Cops have called me, arrested the tenants.

The tenant had other criminals stay at the property, kept multiple dogs, filthy unhygienic conditions of the property, issues to the whole community.

I have tried to get poplar to take action but been unsuccessful. They don’t respond back to emails, texts, calls nothing! They don’t even put notice for non payment of rent. Their only answer is eviction for which they don’t provide any support nor do they have smart legal guys. They are all numbskull

Our company just turned everything over to Poplar and it has been nothing but trouble from day one. Good luck trying to get a hold of them by phone and by the time they respond to email the majority of whatever issues you might have have long surpassed an appropriate timeline for resolution. My biggest issue thus far has been with their payment system on the Poplar website. They need to seriously look into fixing common issues many consistently find such as buttons not working or payments going through without allowing the tenant to review what it is they are paying. I have a list of things I am disappointed with and it’s only been a couple months.

Renting from them has been a nightmare. We were ensured that our townhome would be move-in ready, but on our move-in day discovered that there is mold in the two upstairs showers, the built in lights downstairs are hanging out, the downstairs is infested with ants, the fridge is broken, plumbing needs fixing, the kitchen faucet is broken, the walls haven’t been repainted and there are patches everywhere, and the washer smells horribly like mildew.
It’s been almost impossible to get an email response from our leasing agent now, and no one at Poplar has answers to anything.
We want out of our lease but the company is set up to make it impossible to get a hold of a knowledgeable employee.

DO NOT RENT FROM THIS COMPANY.

Every since Rancho Plaza Reality merged with Poplar the service has been very poor.

Their payment system has always trouble and I can't proceed payment. They start to asking about penalty fee due the reason their payment system is down. I am sharing this information in order to protect me before I talk to my lawer. It scares me a lot. I don't bear paying more money due to the reason caused by Poplar Homes.

I am an tenant at one of their properties and this is by far the worst experience I have ever had..it was over 2 months before I was able to get this taken care of. Never even had someone call me. The issue was with my dishwasher and they have given me many excuses as to why they cant get someone to come out. They finally told me to call the vendor myself to schedule the repair. I called and was able to schedule the appointment the same day. So why after 2 months Poplar couldn't do this is beyond me. The vendor stated he would have to charge me since there is no work order from Poplar. I Called Poplar back who informed me they would call him and let him know the work order. Vendor came out and was upset that I wasn't the one to pay since he assumed I was the owner of the property since I was the one who had to call and schedule. Vendor had no idea who Poplar home was. I have tried communicating with Poplar via text (which is one way we have been communicating) as well as sending emails regarding this. Never heard anything back from them. I hope this vendor gets paid since he was able to resolve my two month long headache.

It's a nightmare, they have no regard for landlords and tenants. My tenant already moved in 20 days but still did not get the house keys from them. Tenants have to use the garage opener that I gave to them to get in/out of the house. Every time we called, a different guy from the Turn Operation Team promised they would take care of it within 24 hours, but it never happened, until now my tenant is still waiting for the house keys.

Property Owners avoid at all costs.
Poplar bought the company I had signed up with.
Rent comes later than before.
Rent is in the wrong amount.
Maintenance request was split into two plumber visits.
If you email your contact, they just ignore your questions about their performance.
Good luck getting through their phone tree.

When signing the contract, it was agreed what the rent would be. They continue to charge the tenant the old lower rate. They claim the old company never signed the forms or sent them to the tenant.

Rent payments come in late. Poplar holds onto the money for at least 5 days. They claimed that the tenant bounced a check, so I asked if they charge the tenant late fees and gave them notice. No response from poplar.

Tenant complained that they had a leak in the kitchen and one of the bathrooms. Poplar decided a bathroom leak was a health risk, so an emergency plumber repair. The emergency repair plumber did not fix the kitchen. So that necessitated another plumber service. I had the parts for the bathroom repair, but the offshore team that made the decision would not respond.

After more than three months of complaining, I finally got a call from a supervisor. They claimed they would give some refunds and answer my question the following business day. Still waiting four days later.

***Edit***
After the next month's rent came in late, and not the full amount again, I cc'd feedback@poplarhomes when I emailed the poplar team. According to their comment on this site, they needed more information.
It has been a week now. I have not heard anything from the team or feedback regarding the issues.
It seems interesting, poplar homes pays someone to monitor these posts and reply to them so that they look attentive. When it comes down to fixing the problems, or even responding to you, you are still left hanging.

This email had my standard questions. Why was the rent for the wrong amount? Did you charge a late fee? Did you give a 3 day pay or quit. Aren't those questions that a property management company should be able to answer?

We had a really bad experience with the company. They did not have fielders for tours which they never told us and they were cancelling all tours without informing us. We ultimately cancel the contract with them after finding this. They are not good in communicating. Very bad customer experience.

Worst property management company ever. They failed at every step of the way from leasing, to turn over management to maintenance. I have to follow up numerous time on the same issue to make sure things are following through, and they still seem clueless most of the time. Poplar home put my property on market for over a month, and only later I find out, by my own investigation that they do not have enough fielders for showing. So all these requested tours end up being cancelled.My property is left vacant for over a month now without a proper explanation and remedy plan. Now they not only refuse to compensate me on their miss but asking me to pay $250 fee to terminate the agreement as I am so determined to leave. I cannot believe a company this unprofessional and incompetent. I am pulling out all my properties.

Rae was great. Thank you!

very bad at moving out and charge extra from the owner! Bad at responding the phone call too!

Easy to use, fast response time, helpful people.

I’ve had a great experience having Popular Homes manage my property.
Recently, Dessa from accounting has successfully coordinated rental assistance approval between the state and my tenant. Thank you for keeping my updated throughout the process!

We had a variety of minor issues around the apartment. Althea was very helpful arranging for peole to come and fix them, and is super fast at responding to emails when we had questions. The maintenance person was very professional, fixed what could be fixed, and explained what still needed a follow up. We have been able to get everything handled, though sometimes the online form to submit issues is clunky. Not every room is covered, and there is a 200 character limit on providing info which can make it hard to describe anything unusual. But once we are able to email back and forth with the staff it goes more smoothly.

Quick and easy fix on identifying the problem with a dryer and getting it repaired.

OneRent was prompt in sending early reminders of the lease renewal. They made sure ample time was given to landlord to consider next steps. Tool wasn’t working as expected. I entered the renewal decision in the Tool and I still receive a renewal reminder a few weeks later. I had to re-enter my decision and don’t hear back from OneRent renewal team. I had to send a follow up email to the renewal team to confirm if tenant accepted my renewal decision. OneRent could do better in communications.