I would not use Poplar to support property management. Sure, you will talk to some local people that are very knowledgeable, but their just the broker/realtor sales team. You will then be put into a s... See more
Poplar Homes
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See what reviewers are saying
They manage the home we lease. Require home warrant we can barely get anythng fixed timely bc home warranty also uses 3rf party so ur going through 3 third parties to get anything done. Ive bedn wit... See more
I own 1969 Fashion Ave, Long Beach, CA, 18 units. I have received no notice from Poplar Homes, but my renters are notified to pay their rent to a dropbox. Phone calls to my management company, Actio... See more
They give the owners to much leverage. Poplar is managing the rental property on their behalf, so the owner should only have a say so in, whether or not they agree to allow a tenant to renew a lease.... See more
Company details
Written by the company
Poplar Homes is a Property Technology company in the US that empowers property owners and renters with its full-stack technology designed to streamline the entire rental process. Poplar’s unmatched cloud-based systems, remote teams, and local on-the-ground support provide end-to-end solutions for the common pain points of property management.
Contact info
3031 Tisch Way, STE 110 PW, 95128, San Jose, United States
- (408) 675-5490
- sales@onerent.co
- onerent.co
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Reply from Poplar Homes
Hi,
Thank you for sharing your positive experience with Poplar Homes and appreciating our efforts! We're glad we were able to deliver a seamless and stress-free rental experience. We'll let Jovanny and the rest of the team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes
Ben in Poplar Homes Accounting Does An Outstanding Job
Ben in Poplar Homes Accounting does an outstanding job! He responds quickly and thoroughly and follows through to make sure his clients receive the type of service that they expect. As an example of how Ben responds, last month I was very critical of how Poplar Homes handled the rent transfer payment and told Ben I expected to receive this payment in 5 days or less. This month, with Ben’s follow through, the payment was received in two days! That’s great service, Thank you Ben!
3 May 2022
Unprompted review
Reply from Poplar Homes
Hi William,
Thank you for sharing your positive experience with Poplar Homes and appreciating the efforts of our Accounting Operations Team!
Our team works hard to meet expectations of our customers. Getting great feedback like yours reassures us that we're on the right track. We'll make sure this reaches Ben and the rest of the team!
Please don't hesitate to get in touch if you need help in the future.
Happy to serve,
Team Poplar Homes
Rae was helpful
3 May 2022
Reply from Poplar Homes
Hi,
Thank you for the kind words! It is our mission to deliver the best rental experience to our customers, and we're glad your had a great time with Poplar Homes. The team will be pleased to hear that we were able to meet your expectations.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes
Not worth it!
With Onerent, I always have to double check what they are doing and followup with them myself. Given that I'm based out of the US in a different timezone, this makes it very difficult and also defeats the purpose of having a property management service.
For instance, once they tried to make me pay for a damage that was done by the tenant and I had to read them a clause in the lease that they created for me.
3 May 2022
Reply from Poplar Homes
Hello Karan,
Thank you for your honest review. We're glad you brought this to our attention. We're honored that you had entrusted your home to us and we want to show you our commitment to delivering a seamless property management experience.
We assure you, this is not the Poplar standard. We're looking into what happened and we'll make sure that appropriate action is taken. Again, thank you for bringing forward. We see it as an opportunity to review our processes and determine areas of improvement.
Should you want to discuss this with us directly, please reach us at feedback@poplarhomes.com
Your help is much appreciated,
Team Poplar Homes
The team has been very responsible and…
The team has been very responsible and always on my side to help out. They have made the rental management experience much easier. In addition, when it comes to working with government to get the support, they have always been very helpful and constantly provided us updates for the progress. I am delighted by this company and the entire team.
22 April 2022
Unprompted review
Reply from Poplar Homes
Hi,
Thank you for the 5-star review!
We're glad to hear that we were able to provide a seamless property management experience. Our goal is to help you manage your property so you can have more time to do what you love. Your kind words reassure us that we're on the right path.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes
Great Customer Service
The representative kept me up to date and made sure I received info either via text, phone call or email.
9 April 2022
Reply from Poplar Homes
Hi Evelyn,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Team!
Proper communication is a must for a seamless and easy rental experience and we work hard to meet your expectations. We're grateful for the kind words as it reassures us that we're on the right path. We'll let the Team know about your kind words!
Live Easy,
Team Poplar Homes
I like doing business with this…
I like doing business with this company. The last 2 employees I dealt with were very helpful. They followed through with my questions. They are very thorough & gave me complete explanations. They are also extremely courteous!
8 April 2022
Reply from Poplar Homes
Hi Virginia,
Thank you for sharing your 5-star experience with Poplar Homes!
We work hard to meet your expectations and getting great feedback like yours further motivates us to go the extra mile. We're glad that we were able to deliver a seamless rental experience, and we'll let the team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live easy,
Team Poplar Homes
Reply from Poplar Homes
Hi,
Thank you for sharing your 5-star experience with us!
We work hard to meet your expectations and getting great feedback like yours further motivates us to go the extra mile. We'll make sure the team hears about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live easy,
Team Poplar Homes
Excellent follow through on repair
ALTHEA MORENO is the best customer service person who helped me to get the major repair for the tenant bathroom. Her detail oriented & willingness really make the difference in getting the job done right!
25 March 2022
Unprompted review
Reply from Poplar Homes
Hi David,
Thank you for the 5-star review!
We're glad to hear that we were able to provide a seamless property management experience. Our goal is to help you manage your property so you can have more time to do what you love. Your kind words reassure us that we're on the right path. We'll make sure this reaches Althea and the rest of the team.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes
Excellent service.
Ariane was great at understanding the situation and following up with me and the building as much as needed to get the issues fixed. I am very satisfied with Ariane’s customer support service.
25 March 2022
Unprompted review
Reply from Poplar Homes
Hi Pooja,
Thank you for sharing your experience with Poplar Homes!
We're glad to hear that Ariane was able to deliver excellent customer support. Our team works hard to maintain the Poplar standard. We'll make sure your kind words reach Ariane and the team.
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes
dishwasher not draining after wash cycle completed
The issue with dishwasher not draining after the cycle completed was resolved in less than 24 hours from the time it was reported. Thanks to ALTHEA D. MORENO for the quick response and follow up to make sure that the work was completed successfully.
23 March 2022
Unprompted review
Reply from Poplar Homes
Hi,
Thank you for sharing your positive experience with Poplar Homes! Our Maintenance Operations Team puts in a lot of effort so you can continue to live easy. We're glad you loved our service. We'll make sure this reaches Althea and the rest of the team!
Please don't hesitate to get in touch if you need help in the future.
Happy to serve,
Team Poplar Homes
The fence
The fence in the backyard blew over at the beginning of February when we had very gusty winds. Althea assisted us in the whole process of coordinating the repair with the owner and the contractor to get the fence repaired. Althea was very diligent with keeping us informed throughout the entire process.
4 March 2022
Unprompted review
Reply from Poplar Homes
Hi Mary,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our team!
Our maintenance team is always in high-demand because we always aim to deliver quality work at a low price. We work hard to meet your expectations and getting great feedback like yours further motivates us to go the extra mile. We'll let Althea and the team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live easy,
Team Poplar Homes (Formerly Onerent)
Nice work
Rea has done the fantastic job. She is very professional and very nice.
We are very satisfied with her work.
25 February 2022
Reply from Poplar Homes
Hi Rezwan,
Thank you for taking the time to leave a stellar review and appreciating the efforts of our team!
We work hard to meet your expectations and getting great feedback like yours reassures us that we're on the right track. We'll make sure this reaches Rea and the rest of the team!
Please don't hesitate to get in touch if you need help in the future.
Live easy,
Team Poplar Homes
Fantastic customer care from everyone…
Fantastic customer care from everyone but Paul is terrific!!! So efficient well mannered making the experience with One Rent or Poplar a pleasure.
23 February 2022
Reply from Poplar Homes
Hi,
Thank you for the kind words! It is our mission to deliver the best rental experience to our customers, and we're glad your had a great time with Poplar Homes. Paul and the team will be pleased to hear that we were able to impact your day in a positive way.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes
Rea was fabulous
Rea was fabulous. Previous experiences with Onerent for maintenance issues were not always taken care of in a timely manner, but they have really gotten better in the last year.
12 February 2022
Reply from Poplar Homes
Hi Kim,
Thank you for taking the time to leave a review!
Here at Poplar Homes (formerly Onerent), we take feedback seriously because we understand that our customers know best on what we're doing great at and what needs to be improved on, and we're thankful for your honest review.
We will continue to work on areas of improvement and double down on things you love about us. We'll make sure your kind words reach Rea and the rest of the team.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes (Formerly Onerent)
The Poplar property management team
The Poplar property management team is excellent! They are very thorough and follow through with any request promptly.
9 February 2022
Reply from Poplar Homes
Hi,
Thank you for the kind words! It is our mission to deliver the best rental experience to our customers, and we're glad your had a great time with Poplar Homes. The team will be pleased to hear that we were able to meet your expectations.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Horrible experience as renter
Horrible experience as renter. Dont rent a property if the property management is onerent/poplar
4 February 2022
Unprompted review
Reply from Poplar Homes
Hello Pram,
Thank you for taking the time to leave a review. We appreciate all customer feedback because it helps us identify areas of improvement.
Unfortunately, we cannot investigate further on our end since we cannot find your name on our system. We sent you an inquiry but never heard back. We hope you can reach us at feedback@poplarhomes.com so we can investigate and take appropriate action.
Looking forward to hearing from you,
Team Poplar Homes
Althea is the best property manager you…
Althea is the best property manager you can ask for! very persistent and has a feedback loop. Thank you so much for your awesome work!
2 February 2022
Unprompted review
Reply from Poplar Homes
Hi Sanal,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our team!
We work hard to meet your expectations and getting great feedback like yours further motivates us to go the extra mile. We'll let Althea and the team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Happy to serve,
Team Poplar Homes (Formerly Onerent)
Thank you, Dessa
We would like to thank Dessa for navigating our property through very challenging time - pandemic of COVD19. Our tenants were affected by COVID and Dessa managed situation with assistance applications and communication with tenants and the state very well.
Thank you,
Rita
1 February 2022
Unprompted review
Reply from Poplar Homes
Hi Rita,
Thank you for the wonderful review! Our goal is to help you manage your property so you can have more time to do what you love. We're glad to hear that we were able to provide you with a seamless experience. Dessa would be thrilled to hear your review, we'll make sure she hears about it.
Should you need any assistance in the future, please don't hesitate to reach out.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Very responsible management
Very responsible management. A few maintenances done well with low cost. Sometimes difficult to get resolution quickly due to high workload of contractor.
28 January 2022
Reply from Poplar Homes
Hi Gregory,
Thank you for the 5-star review! We're glad to hear that we were able to provide a great rental experience. Indeed, our maintenance services are in high demand because of quality work at a low cost. We will continue to work hard and improve the turnaround time for our maintenance requests.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes (Formerly Onerent)
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