Onestop Reviews 

One stop, five ways in Grimsby.
Supervisor and staff are useless in ensuring the customers are safe, not helpful when dealing with customers. No security?
Totally Unsafe environment

What lovely helpful staff. Georgina, Terry and Bruno are so super helpful, give them a raise

Convenience store . Ie Evri drop off covering wide area ..
Every time u go there too send a parcel always an excuse.. no paper for printing . Printer out of order . Its out of action more than available useless service . .staff don't seem to be bothered either by it

They said they delivered the item but they didn't

So while the shop was clean, the staff friendly enough, the manager needs to review store policy on selling food that is on its used by date.

I say this because I'm on the tail-end of food poisoning (where I vomited every half hour over 10hrs) from a rustlers chicken sub I bought from them to eat on the same day.

And there is no email address to send a complaint to www(dot)onestop(dot)co(dot)uk/contact-us/, but there is now as of 2026 a phone number.

[update] This head office of this company failed to address the food poisoning in any shape of form. Short version is I will not be buying food from them moving forward, as I would rather not risk getting food poisoning again. That and I now never buy food with less then 2-3days left on it.

One Stop on Ripon Road, Bournemouth should not be open. There is a sewage leak in the ceiling and the shop stinks of raw sewage! How can you allow a food shop to be open in this condition?! The poor staff, who are great, are subjected to standing in that stench for all of their shift. Not good enough!
Shop should be closed and the pipes need fixing and cleaning!

The back of this store is absolutely filthy with rubbish strewn everywhere. I've told them numerous times but they just ignore me.

Bought a Chicken Ceaser wrap meal deal and it was horrible! They need to re-name it, lettuce & mayo wrap as there were 6 tiny pieces of chicken, and the edge of the wrap was all hard and dry, absolutely discusting what a rip off, never again!!

Selling stale disgusting food and nowhere to even complain about it

I went in this morning to use the Evri Parcel Drop off for a return from Amazon and found the staff really helpful and friendly. As it was my first time using the service June showed me where the machine was located in the shop, how to use it and how to print. My experience couldn’t have been better. I would definitely recommend.

Filthy, I felt the over powering need to shower simply because I walked inside.

Good stock and variety of products but really miserable and unfriendly staff. No smiles or anything. Another time I tried to use the postoffice and it was painful. The lady didn't understand what I was saying and I gave up and left.

Bought a scratchcard in store won a tenner went in .. not a winner lol obviously im mugged off went round corner cashed it .??? Disgusting absolute fools

Worst customer service..
I go to this store 4/5 times a week and always.Never gets any good behaviour or customer service from this people.Indian boys works there but they don’t even look at the customer or say thanks.Doesn't cost money to say thank you to customers or give a smile.But store boys they speaks there own Punjabi language and ignore customers.even I heard from other people too.This company should have some rules or policies when they appoint these type of people in their stores..

Went to the onestop in Bristol city centre and the staff were so nice. Reasonable prices and the shop was clean

We visited the Collingwood Crescent (Guildford) store to send a package, there was a lady already waiting when we arrived, and it took a few minutes for the staff member to appear. At that moment the postman walked in and the attendant said I have to deal with him first. No apology for keeping us waiting - at this time another customer joined the queue behind us. He continued to pass parcel after pacel to the postman. It was obvious that we were all frustrated, but he had no interest. In the end I stepped forwad and asked him how long this was going to take and he was immediately argumentative, arrogant and defensive and would not answer my question. I then pushed him to answer, asking would it take half an hour and I admit that I now was not pleasant. He was just arrogant and refused to answer just saying that he could not delay the post man. I continued to repeat my simple question - how long approximately? Nothing but deflection and arrogance. The lady in front walked out, and ultimately so did we. This goon was rude, unhelpful and unsuitable as a customer facing operative. I wish I could give 0 stars.

OneStop Brynmarw! Would give 0 stars if possible.

Was over charged and when i confronted the staff member (middle aged woman with bobbed hair) was given verbal abuse and was told there's nothing she could do now its to late! I then went and got the price from the shelf to show the horrid lady, who's only response was that "it's tough and she's not doing nothing".

All in all a truly terrible experience of extreamly poor customer service.

Avoid at all costs!

If I could give zero stars that would be a start, my local store absolute ignorance, no customer care, just take money n force you out...bang out of order.

Yet again OneStop Oulton Broad make the same mistake. Pepsi Max instead of Regular Pepsi. They don't seem to learn to check orders before they are despatched.

Went to pick up an evri parcel as sent it to the shop because of the late opening hours only to be told can't pick it up after 1pm.
Girls sat behind the counter were slagging off the company and the manager to customers. One customer tried to make light of their comments but were told it was the worst place ever and they didn't understand how bad it was. The customer looked really embarrassed. Use the store regularly and the post office team are great but the shop colleagues are generally rude and unhelpful.