I purchased an item on line from this company and after payment they provided a tracking email for my purchase. The item never showed up and I was unable to track the item or get in contact with them... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product itself ain’t to bad but the customer service is absolutely horrendous trying to sort out a problem has been going on 4 weeks now with no contact number and no reply’s I’m left waiting. Don... See more
The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be usefu... See more
Company replied
I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I... See more
Company replied
Company details
Written by the company
Our Story One Tap Wireless was founded to solve the problem of owning more than one smart device and needing them all to be fully charged - ready for a full day's work. The problem is - the inconvenience of needing multiple chargers on your bedside table or work desk to power your Smartphone, watch, and earbuds. We found that a lot of users often neglected their much-loved devices solely because of the nightmare of charging more than one device at the same time! It was also apparent that people with less precise motor skills find plugging a tiny cable into their everyday device, a bigger task than it ever should be. That's why we decided to launch our first product, the PowerBase 3-in-1 Wireless charger, which has taken the internet by storm over the last year. Our small business now has thousands of customers Australia-wide and we endeavour to release more products that improve our customers experience in their day-to-day actives. Our Vision We truly believe that as we become more and more dependent technology, wireless charging is the future of charging all smart devices. It's simply faster, more convenient, and efficient. We are also everyday users of smart devices, that's why we only offer functional products without sacrificing style, simplicity, look, and feel. Our Company Values 1. Excellent products 2. Excellent customer service 3. Excellent prices As a service provider to thousands of global customers, we uphold a responsibility to ensure that all of our customers are satisfied with their purchases and have a positive shopping experience with us. Our focus creating a happy community backed by our customer first approach to any service we provide. Thank you for visiting One Tap Wireless, we hope you had a pleasant experience!
Contact info
Discovery Street, 6000, Perth, Australia
- customercare@onetapwireless.com.au
- onetapwireless.com.au
1.9
Poor
120 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy to contact…
It was very easy to contact OneTapWireless and their response was very quick to my enquiry.
10 May 2023
Unprompted review
When I experienced a problem their response was immediate …
When I experienced a problem their response was extremely prompt & they continued to follow up until resolved. The problem was not with their product in the end but with a power adaptor I was using.
28 April 2023
Unprompted review
Please don’t trust this company, as you will burn your money.
I purchased 2 OneTap Wireless chargers on the 9/12/22, requested the order be cancelled on 10/12/22, received an email on the 11/12/22 advising that a refund request has been opened for my order.
I have now been emailing and calling for 4 months with absolutely no response. Please don’t trust this company, as you will burn your money.
23 April 2023
Unprompted review
I purchased a multi station charger…
I purchased a multi station charger from One Tap Wireless that was broken during delivery. A replacement charger was sent as soon as I contacted the company and sent photos.
The new charger is great. It looks great, is strong and I can charge my phone watch and EarPods together.
I am very happy with the service I have received from this company.
17 January 2023
Unprompted review
So far so good :)
I've only had the OneTapWireless PowerBase a little while but so far so good. It's charging my 3 devices and I'm happy to have been able to clear my bedside table of extra charging cables. Its a shame the charging light is so bright as it lights up the room at night but overall I'm happy with the product and am going to order one for my daughter.
12 April 2023
Unprompted review
Waste of money
Waste of money . My charger makes a buzzing sound and sometimes doesn’t charge . I wake up for work next morning with my devices on 2% honestly waste of money and I have emailed 3 times and no response .
28 March 2023
Unprompted review
Terrible
Terrible - product didn’t even last two weeks before failing. I manage to fix it and hold it together however 6 weeks later and another part fell to bits. It is now good for nothing except the bin. I finally got a response 10 days after sending numerous emails and am still waiting for the business to offer a remedy. Shop elsewhere
20 March 2023
Unprompted review
Reply from OneTapWireless
Hi Simon,
We are sadden to hear you have experienced issues with your MountGo Car charger. A refund has been processed to your credit card.
Thanks again for your patience.
Neat and fast
I have had mine for a month now and I am very happy with my one tap charging device. It charges my I phone Apple Watch and I pods at the one time. It’s very neat and compact and fast charging. A very good investment.
16 March 2023
Unprompted review
Had this product about 8 weeks now
Had this product about 8 weeks now, it won’t charge my Apple Watch Series 1 and when you take the watch off the stand it really feels very hot to touch on the underbelly of the watch.
I also emailed them about using my Bose earbuds series 1 to see if they were compatible with the charger but the only response I got was be patient with me and still nothing.
When I received the charger I found out the Bose earbuds will charge with the case but the case also appears very hot to touch.
9 March 2023
Unprompted review
Good product after some initial problems
The first charger sent did not charge my Galaxy Watch bit after some lengthy emails Onetap Wireless sent another charger with updates that are compatible with my watch. Everything works now and the product is good. It would have been nice to avoid the delays and emails.
15 December 2022
Unprompted review
Beware and do not buy this product
I have sent 3 emails re my faulty Christmas present that won’t charge my air pods and left 20 messages on the mobile phone number provided. No reply except for an automated reply that did not address my problem. The refund and return process is a joke as you can’t reach stage 2 unless they contact you. The refund clause is pure fraud! Beware and do not purchase on line. No return address evident!
18 January 2023
Unprompted review
Was exactly what I wanted looks stylish…
Was exactly what I wanted looks stylish & compact charges the 3 devices I have quickly & was delivered quickly. would recommend to anyone looking for this type of product.
15 January 2023
Unprompted review
Recommend highly !!
Great product which has eliminated multiple charging cords everywhere.
Super handy as a mobile phone stand as well when working at my desk.
Highly recommend.
11 January 2023
Unprompted review
Works well charging 3 devices.
Works well charging 3 devices via wireless. 👍
It would be great if the brightness of the charge LED’s was adjustable. Bright at night time.
10 January 2023
Unprompted review
Excellent!
Very easy to order. Arrived within just a few days. The Powerbase charger is an excellent product.
10 January 2023
Unprompted review
Love this one! 💜
I’ve tried many phone holders in my car and all have failed.. but this one so far seems like it’s in for the long haul! 💜
The fact that it can charge my phone simultaneously is so awesome also!
Very happy with this product ☺️
5 January 2023
Unprompted review
Fast delivery and great…
Fast delivery and great product..compact and looks great while charging my phone, earbuds and watch at the same time..hubby ordered one as impressed with mine
29 December 2022
Unprompted review
The product purchased through Facebook…
The product purchased through Facebook made me cautious and uncertain if it was a scam or not. I’m happy to report it’s not and the delivery was as promised and the product which I’ve tried is fantastic. Thank you very much
Regards
#onehappycamper
21 December 2022
Unprompted review
Great product
Great product , Ordered & received with no problem . Looks great sitting on our kitchen bench, would be more than happy to purchase another one.
30 November 2022
Unprompted review
Really happy with product
Really happy with product. Kids now want one.
16 November 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.