This is a fraud company please don’t waste your money they have not send me product or refunded , very bad customer service and fraud is the Kelly I waited 5 months still not received.
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The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be usefu... See more
Company replied
Order on 20th February I ordered a 4 in 1 portable car jump starter with air pump 199 dollars still haven't received it after multiple messages to them they are full of excuses and I can't even get in... See more
I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I... See more
Company replied
Company details
Written by the company
Our Story One Tap Wireless was founded to solve the problem of owning more than one smart device and needing them all to be fully charged - ready for a full day's work. The problem is - the inconvenience of needing multiple chargers on your bedside table or work desk to power your Smartphone, watch, and earbuds. We found that a lot of users often neglected their much-loved devices solely because of the nightmare of charging more than one device at the same time! It was also apparent that people with less precise motor skills find plugging a tiny cable into their everyday device, a bigger task than it ever should be. That's why we decided to launch our first product, the PowerBase 3-in-1 Wireless charger, which has taken the internet by storm over the last year. Our small business now has thousands of customers Australia-wide and we endeavour to release more products that improve our customers experience in their day-to-day actives. Our Vision We truly believe that as we become more and more dependent technology, wireless charging is the future of charging all smart devices. It's simply faster, more convenient, and efficient. We are also everyday users of smart devices, that's why we only offer functional products without sacrificing style, simplicity, look, and feel. Our Company Values 1. Excellent products 2. Excellent customer service 3. Excellent prices As a service provider to thousands of global customers, we uphold a responsibility to ensure that all of our customers are satisfied with their purchases and have a positive shopping experience with us. Our focus creating a happy community backed by our customer first approach to any service we provide. Thank you for visiting One Tap Wireless, we hope you had a pleasant experience!
Contact info
Discovery Street, 6000, Perth, Australia
- customercare@onetapwireless.com.au
- onetapwireless.com.au
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In Love with this 3 in 1 charger
This is a very handy product. I have it on my desk and can quickly and easily charge my phone, headphones, and watch at the same time. Charges all 3 AT THE SAME TIME easily which is brilliant, literally does what it says and couldnt ask for more. If ur looking for a 3-in-1 wireless Samsung charger then this is the one to go for! This was exactly what I was looking for and workings amazing, surprising a slim design too. Above all their Customer Support team is very responsive

Reply from OneTapWireless
Excellent customer service
After initial delay of receiving device and then delay in replacing defective device Kelly has been very attentive in sorting out issues. I have confidence in purchasing other products.

Reply from OneTapWireless
Easy to use, charges perfectly.
This is my second purchase of the PowerBase - 3-IN-1 Wireless Charger set. powerbases are fantastic. Perfect for you and your partner, we have one on either side of our bed. Fast charging, and easy to use. Have not had an issue with them so far. Highly recommend. Well done onetapwireless

Reply from OneTapWireless
Extremely helpful after sales service
I ordered a 3in1 charger and it didn't arrive. when I contacted the business they were super helpful and gave me a free product for my inconvenience. The girl I spoke to bent over backwards for me which I really appreciated and was very friendly over the phone. They couldn't have been more helpful.

Reply from OneTapWireless
Perfect charger
3 in one charger has been excellent, no problems at all. Charges fast as well.

Reply from OneTapWireless
Absolutely love this charger
Absolutely love this charger! Delivery was good despite covid and item worked straight out of the box - charging plug is included! All that’s needed is maybe the option to switch off the little green lights - they’re really bright in a room with blackout blinds!

Reply from OneTapWireless
Bought the Quadbase-4-in-1-wireless-charger-with-magsafe
The delivery was prompt. The price was more affordable than similar products. I now only use this to charge my iPhone 13 Max and Apple watch series 7.

Reply from OneTapWireless
Great little bit of technology.
Love the design and it charges our 2 phones as well as my Apple Watch.

Reply from OneTapWireless
Fantastic device does exactly what it…
Fantastic device does exactly what it says it does, compact enough to travel with too

Reply from OneTapWireless
Powerbase 3 in 1 Charger
I have had my Powerbase 3 in 1 charger now for several months. The unit has been used every day since my purchase and there has been no evidence of malfunction or overheating at all. Until recently I only used the iwatch and iphone elements of the charger. Now I have the rechargeable airpods which means every night all three devices are placed on the powerbase. I am still getting the same powerful quick charge as before. In my opinion i believe the One Tap Wireless charger is one of the best on the market.

Reply from OneTapWireless
Purchased two 3 in 1 base units
Purchased two 3 in 1 base units, both charge our devices. Fast, simple and easy!

Reply from OneTapWireless
I am very happy with the Duramor…
I am very happy with the Duramor protective watch band for my new smart watch. My apple watch looks like a shock watch, very good band. I was also happy with the customer service and delivery.

Reply from OneTapWireless
Best Protection For Apple Watch Hands Down
So about a month ago I purchased the Duramor protective band for Apple Watch because I wanted to keep my new Apple Watch nice and protected. I bought it not expecting much but It looked half decent. After I bought I had a closer look at the product page and thought that the band’s we’re going to just be cheap plastic. Then a week later it arrived and I was shocked, it was way better then I had expected, it was made with premium feeling Rubber and had lifted edges to protect the screen! I tested it by scraping it against the wall and the Watch and band were fine. Overall if your looking to protect your shiny new apple during extreme sports I recommend this product.
Thank you for reading

Reply from OneTapWireless
Terrible if you want to return!
I bought a gift from their site over the Christmas period and notified them prior to even receiving it in the post that I wanted a return. The returns process was not streamline at all and I paid the overseas postage fees to return it to China and I am still yet to receive a refund.
I would be very careful buying from this cite because I lost my money!
Update:
After this post they refunded my money.

Reply from OneTapWireless
Website deceiving - not Australian stock, its Chinese (long shipping)
The website is sort of deceiving. It appears Australian (.com.au) and mentions free Australian shipping, but in reality it appears they are not more than a Chinese drop-ship company. It would be useful to have the country of stock on the item - I bought thinking it was Australian stock (faster delivery) only to now see its still waiting (weeks later) to leave Chinese export/customs. Don't bother buying from here if you can find a similar item on ebay that's actually stocked locally.

Reply from OneTapWireless
Slow delivery, product not fit for purpose, poor customer service
It took over 6 weeks to receive my watch band.
When it finally arrived, it didn’t fit my watch. It was way too big for my 40mm watch, even though the packaging said it was for a 38mm/40mm watch.
I have followed up with customer service, and all they’ve done is delay and ask for information I’ve already provided.
I definitely would never purchase from this store again and would not recommend it.
Wireless charger
Service is hard to comment on as I bought this during Covid so delivery was a little slow.
Great having the charger sit nicely beside my bed. Wonderful having it there for overnight charging and ease of picking up and putting it back without cords.
Not good for a quick charge during the day - quite slow. I can't get charge into my smartwatch either as it doesn't sit flat and connect with the piece. Disappointing.

Reply from OneTapWireless
ONE TAP CHARGERS
From the ordering, shipping and delivery all processes were smooth. I didn't have any spare charges and purchased a mixture of iPhone and Samsung one tap chargers for myself and visitors to my home. They have been a great purchase and very handy.

Reply from OneTapWireless
Apple Watch cover fits well
Apple Watch cover fits well, looks good and came in reasonable time
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