One World Travels UK Reviews 

645
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and efficient throughout the booking process, ensuring smooth communication from start to finish. Many people found the holiday booking process easy and stress-free, appreciating the personalized service and amazing deals tailored to their needs. However, some customers also noted issues with the service, describing it as unhelpful when problems arose or when seeking refunds. These people reported concerns about broken promises, lack of communication, and feeling unsupported during difficult times.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, patience, and prompt... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and personalized... See more

Booking process

Users describe positive interactions with the booking process, often highlighting how easy and stress-free it... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Peter Kennedy helped me sort a Disneyland Paris trip for my son. Great service. Very professional. Quick responses . Easy booking, super helpful

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Ruby Elliot made the whole booking experience so easy being that I run my own business and have very little time to book any type of trip She made the whole process so easy to follow being very thoro... See more


Company details

  1. Travel agent
  2. Tour Agent
  3. Tour operator
  4. Tourist Information Centre
  5. Travel deals

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(645)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ruby Elliott was very professional and…

Ruby Elliott was very professional and found the best deal she could offer. Unfortunately the dates didn't work out for me so I will be checking to see what other times would work out and would surely prefer to get bacm in touch with her to sort out my holiday package.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been dealing with Jordan Parker…

I’ve been dealing with Jordan Parker for the past 6 months arranging a family trip to Disney land. He’s been very helpful in every question I’ve asked. Always polite, nothing has been to much trouble. I will definitely book another holiday through Jordan as he’s amazing at his job.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Martin Wolfe has been amazing in his…

Martin Wolfe has been amazing in his dealings with me and my son.

Understood our needs and dates and made good and appropriate suggestions. Excellent.

I let the side down because dog Kennel Cough jab is out of date and can’t get it done in time - this time.

We’ll be back Martin.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Jordon Parker was most helpful with excellent people skills, very polite & respecful. Nothing was too much trouble.
Jordon helped me explore my iptions & provided me with information to all my questions.
Much appreciation.
A. Mitchell

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Adriian Close handled multiple international and domestic flights in a very short time with incredible efficiency. Super attentive and quick to respond—highly recommended.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I have used OWT a few times now and…

I have used OWT a few times now and can’t fault them , this time we booked Disney with the help of Adriian Close.
Can’t thank him enough he got us exactly what we asked for.
Highly recommend.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Ruby Elliott was very helpful,she…

Ruby Elliott was very helpful,she listened to what I was actually looking for ,especially the fact i was suppose to be travelling to Australia to visit my grandchildren and,my flight was cancelled due to the ongoing conflict and airspace being compromised. She went above and beyond to assure me she would find me the best deal. She listened and was very Quick to respond as quickly as possible to my questions. Ruby is a 10/10

26 March 2026
Unprompted review

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