OnFlooring Reviews 517

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I placed an order of 18 boxes of laminate planks. The ordering process was easy, and my shipment expectations were managed well. Three of the boxes on the delivered pallet were damaged. I contacted c... See more

Rated 5 out of 5 stars

Ordered slimtrim and it matched my Coretec floors perfectly!!! The product was also much more affordable than what I could order locally!

Rated 5 out of 5 stars

Exact product in stock, shipped fast, and at a reasonable price. Packaging was also great for a large and breakable transition strip (8 feet by 2 inches). Arrived in perfect condition. Good email c... See more

Rated 5 out of 5 stars

Unfortunately there was a serious breach in the company…. I understand completely. I felt so fortunate the small delivery truck made it to me ! The delivery man was so helpful! I love the flooring,... See more

Company details

  1. Flooring Shop

Written by the company

Since 2012, OnFlooring makes online flooring shopping easy & honest. Premium floating floors from Mohawk, Forbo, Pergo + more trusted brands. No high-pressure sales, just competitive prices with automatic volume discounts. DIY-friendly click-together flooring with Uniclic system. Nationwide delivery via advanced logistics. AccuQuote cart includes all project essentials: flooring, underlayment, transitions & accessories in one streamlined purchase. Plus we offer over 30,000 transition molding strips and trims that are custom-made and precisely color-coordinated to match most major flooring brands, such as Karndean, Mannington, Armstrong, Mohawk, Shaw, COREtec, Happy Feet, Forbo, Southwind, and more. Our trim selection includes end caps, t-moldings, stair noses, treads, and returns, quarter rounds, reducers, and multi-function options.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

517 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

Very poor quality transition strips

Very poor quality transition strips. Super thin piece of printed vinyl glued to a piece of particleboard - barely adhered and already peeling in some places, scratches easily. I bought these transitions to match my CoreTec flooring thinking it would be easier than ordering through my local distributor. Much worse quality than if I had just bought a close enough match available at a box store. Wildly overpriced at $50 for a 96” piece of garbage.

5 July 2023
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Reply from OnFlooring

Christopher, You may contact us here: https://onflooring.com/contact and we will be happy to address your concerns.

Rated 5 out of 5 stars

Excellent product

Excellent product! Matched my floors perfectly. I called to ask a question and the guy I talked to was super friendly and helpful.

7 July 2023
Rated 5 out of 5 stars

Fabulous service from OnFlooring

Fabulous service from OnFlooring. Couldn’t have been better. Very responsive. Very helpful. Challenges were no problem. Great price too! Would definitely buy again from OnFlooring. Thank you very much for all your assistance!

5 July 2023
Rated 4 out of 5 stars

Few issues short of five stars

Product arrived quickly and was just what I needed. Can’t give five stars for two reasons. First, shipping cost of $30 on a $60 part is excessive. I thought it might be because product was coming across country but product was actually shipped from in state address so distance argument doesn’t fly. Second, the cutting tool that came with the trim strip was flimsy and the blade bent almost immediately. I was able to bend it back just enough to finish the job before it broke. Don’t know what I’ll need to use on other 2/3 of trim strip if and when I need it.

3 July 2023
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Reply from OnFlooring

Hi Mike. Thanks for the review. Transitions strips are around 7-8 FT long - they fall into the over-size shipping rate for both UPS and FedEx.

Rated 5 out of 5 stars

Pleased

Spent a lot of time on-line looking for a match to our existing LVP. OnFloor had want we needed at a great price and very reasonable shipping rate. The communication from start to finish by email or phone was excellent! The backorder issue was getting a little frustrating but I understand still a common problem. The shipping carrier was equally very good, the emailing and phone communication was great!

17 May 2023
Rated 3 out of 5 stars

When we return the product 25% price…

When we return the product 25% price cut is too much

11 May 2023
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Reply from OnFlooring

Our restocking fee is equivalent or better than all of our online competitors and is the customary percentage for the flooring industry. This percentage is prominently displayed on on the return policy: https://onflooring.com/returns

Rated 2 out of 5 stars

Mark in your customer service dept was…

Mark in your customer service dept was a savior For this order. Losing a 1000lb order is not easy but fortunately Mark made it right albeit an ugly experience picking up the order myself

14 May 2023
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Reply from OnFlooring

Hi John,
Moving is a stressful time, so we are glad we could come up with a mutually agreed upon solution. Yes indeed, YRC freight did lose your 1000LB shipment. As soon as we found out about this, we immediately offered you a 100% refund or we offered to arrange an alternate method for you to get your flooring in time for your move. This did necessitate you having to pick up the flooring yourself, but we did refund the shipping charges from the original shipment to compensate for this inconvenience. Thanks for your patience and for your business.

Rated 5 out of 5 stars

Great Job! If need arrises, I'd use again.

I had a great experience with OnFlooring. My product arrived as expected and timely. If I were to make any improvements to my experience, it would have been to notate that pick up is behind the building. As I am not accustom to just driving into someone's business yard, it took me a little time to determine it must be meant to be to drive through the gate.

14 April 2023

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