Nice that Kitco provides free shipping to them. They answer their correspondence in 24h. Takes about 28 calendar days to process sales to them right now - AI advises not to lock in price but let Kitco... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a bit of an unusual delay in delivery after the funds were ACH-taken from my account, but after a call, you placed the coin into the UPS system right away. These glitches happen. Anyway,... See more
Company replied
Updating below review. Sebastian was able to provide a prompt response to my below concern, and was able to be there every step of the way as I shipped my Metals. Looking forward to doing continued... See more
Company replied
Was on the phone with Carlos and could not be happier the way Carlos guided me through all the hoops needed to complete my concern. This phone call was absolutely flawless. Thank you Carlos.
Company replied
Company details
Written by the company
Millions of precious metal investors trust Kitco as their #1 source for 24-hour precious metal price updates, industry news, and financial market insights. Kitco Metals both buys and sells physical bullion bars and coins made of investment grade precious metals. For decades we have safely sold and delivered millions of ounces of silver, gold, platinum, palladium, and rhodium bullion products to investors in North America and around the globe. We are also an active buyer of physical precious metal bullion products from our very own offices in Canada, Hong Kong, and the United States. For more details please refer to:
Contact info
620 Cathcart Suite 900, H3B 1M1, Montreal, Canada
- 1-877-775-4826
- info@kitco.com
- online.kitco.com
4.3
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Kitco Metals Inc.
Thank you for sharing your experience, Jan. We're glad to hear that you consistently find our transactions smooth and reliable.
Love the experience!
Great navigation and easy to place order for the product I was looking for!
26 November 2024
Reply from Kitco Metals Inc.
Thank you for the great feedback, Nar. We're thrilled to hear that you had a positive experience with our website's navigation and found the ordering process easy and straightforward.
Great experience
Selling my gold bars to Kitco went very well. The pickup by courier option was excellent.
The only thing that could be improved would be to make it clearer that there are 2 types of RCM bars when selling. Overall a great experience.
25 November 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Peter. We're happy to hear that your experience selling gold bars with us went well, and that you found the courier pickup option convenient. We appreciate your suggestion regarding the clarity of RCM bar types and will work to improve this aspect. Thanks for choosing Kitco, and we look forward to assisting you again in the future!
Merge old, unaccusable account with new account
I wanted to make a purchase on a new account I just opened but had a question about using PayPal. The person who assisted me was able to merge the new account information into an old account that I had not used in over a decade and couldn't access because of an email address change and answered my PayPal question. He also assisted me in completing an online purchase I was trying to complete.
25 November 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Tachi. We're glad to hear that our team was able to effectively assist you with merging your accounts and addressing your PayPal inquiry.
Reply from Kitco Metals Inc.
We appreciate your feedback, Liz. It's great to hear that you found the online transaction process straightforward and quick.
Very helpful transaction.
kitco's representative was straightforward and friendly.
Very knowledgeable and no guessing.
25 November 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Robert. We're glad to hear that you found our representative helpful, straightforward, and friendly during your transaction.
Why I only deal with Kitco the numbers are in front of you with no BS!
I believe I hooked up with Kitco in 2014 and stuck like glue and the most secure company I deal with. They have also made me more money than anyone else plus whats happening in the financial world. They cut the garbage out and strait to the facts and don't bother you with BS. Simple strait to the point 👉!
21 November 2024
Reply from Kitco Metals Inc.
Thank you for your continued trust in Kitco, Jerry. It’s great to know that our clear, straightforward approach has served you well since 2014. Here’s to many more successful years ahead!
Found the coins I was looking
Found the coins I was looking. Placed an order and had them in my hands in less than a week.
19 November 2024
Reply from Kitco Metals Inc.
Thank you for your positive feedback, Joe. We're glad to hear that you found exactly what you were looking for and received your order in less than a week.
Reply from Kitco Metals Inc.
We appreciate your feedback, Ellen. We're glad to hear that you found our service straightforward and easy to use.
Adrian was fast and efficient in…
Adrian was fast and efficient in processing my sale!
22 November 2024
Reply from Kitco Metals Inc.
Thank you for your feedback. We're thrilled to hear that Adrian was able to assist you with speed and efficiency.
Kind and Patient with all my questions.
20 November 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Frank. We're happy to hear that you found our team kind and patient in answering all your questions.
I'm glad and satisfied with…
I'm glad and satisfied with your flexibility, how you managed to fulfil my order. Your colleague Daniel is friendly, patient even if the cell phone coverage was poor, or even if I didn't understand him immediately (as I'm not native English speaker). Thank you so much!
21 November 2024
Reply from Kitco Metals Inc.
Thank you for your kind words, Zoltan. We're thrilled to hear that you're satisfied with how we handled your order and that Daniel was able to assist you with patience and friendliness.
The logistics to send me my coins was…
The logistics to send me my coins was quite good. Good communication and updates.
18 November 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience, Stew. We're glad to hear that you were satisfied with the logistics and communication throughout your transaction.
Prompt and efficient service
Prompt and efficient service. I like to see quick action on my orders. Experience tells me that the product will be excellent.
Only drawback is your charge for insurance.
19 November 2024
Reply from Kitco Metals Inc.
Thank you for your feedback, Steven. We're glad you value our prompt service. To address your concern, we’re constantly working to balance cost and protection, ensuring the best value for our customers. Your input helps us improve—thank you for your support.
(1)KITCO IS THE ONLY GOLD COMPANY I TRUSTED
(1)I only trust you because I have been dealing(your customer) long time because you do safe + quick
(2)Some other gold companies did contact me but I do not care
20 November 2024
Reply from Kitco Metals Inc.
Thank you for your trust and for being a valued member of the Kitco family, Bien Van Tran. We're honored to be your preferred gold company and appreciate your recognition of our efforts to ensure safe and quick transactions.
Reply from Kitco Metals Inc.
We appreciate your feedback, Steven. We're happy to hear that you had a smooth experience with us.
Reply from Kitco Metals Inc.
Thank you for your feedback. We're glad to hear that your experience was fast and seamless.
To place an order on the phone is…
To place an order on the phone is getting complicated, I didn't have a good experience with my last order.
15 November 2024
Reply from Kitco Metals Inc.
Thank you for sharing your experience with us, Elio. We're sorry to hear about the challenges you faced when placing your order. We are reviewing the issues you mentioned and are committed to making improvements for a smoother experience.
I love this company
I love this company. Efficient and knowledgable. Plus super easy to use!
18 November 2024
Reply from Kitco Metals Inc.
Thank you for your kind word, Helen. We're thrilled to hear you've found our services efficient, knowledgeable, and easy to use.
Reply from Kitco Metals Inc.
We appreciate the great review and five-star rating, Urs!
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