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Online Carpets Reviews 6,437

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TrustScore 4.5 out of 5

4.7

Carpet Retail Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, finding them to be exactly as ordered and representing great value for money. The ordering process is consistently described as easy and straightforward, with many appreciating the competitive pricing that often beats local and high street stores. Reviewers also praise the fast and efficient delivery service, with many drivers noted for being helpful, professional, and accommodating. However, some customers experienced issues with damaged products upon arrival, including cuts, holes, or scratches, and felt that the company's online images did not accurately represent the product's true color. Additionally, a few people reported problems with delivery, such as delays, unhelpful drivers, or poor communication regarding order status, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and excellent... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from samples to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more

Rated 5 out of 5 stars

I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more

Rated 5 out of 5 stars

Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more

Rated 5 out of 5 stars

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more

Company details

  1. Carpet Retail Shop

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Tiger print carpet

Tiger print carpet
Really easy process ordering.
Good communication before delivery and the delivery itself was great.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service ordering was really straightforward and no hidden cost delivery communications were brilliant updated right upto door delivery, delivery driver was friendly and polite and delivery was quick would highly recommend

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Good experience

Ordered some cheap vinyl on 17th April, the order was confirmed on the 20th April (next working day), received an email on the 24th confirming that it would be delivered on the 27th.
Order was delivered without issue on the 27th, with a message sent with a 5 minute ETA. It doesn't quite meet the timeframe for standard delivery, so if you need something very quickly, take that into account when ordering from this company.

I got a good deal with the vinyl flooring, but delivery was just under £20.

Quality of the products were absolutely fine, no issues with length etc, everything was as I requested. I would use this company again in the future

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Can't fault this place.
Bought some 12mm laminate for a rental.
It came on time, the driver was great, the product was reasonably priced.
I'll be using them again for either my house or another rental.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Second time ordering

Second time ordering. Cheapest around. Fast delivery and the delivery drivers are great. Smooth experience both times and the quality is great.

22 April 2026
Unprompted review

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