Amazing, although my poor cleaner has seen more of my body than she probably wanted too! :D (photos) Any questions have been answered quickly and clearly. Delivery is fast. Best of all I'm losing... See more
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Review summary
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Reviews shaping this summary
When I have sent a message to the team, the response has always been prompt and reassuring. I’ve struggled on times as my weight plateaued and I felt quite deflated (not literally) but I was given som... See more
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Even though the error was mine, it was sorted without any fuss or hassle. Brilliant Customer service! My meds are always delivered quickly and are great value for money. No complaints a genuine 5 s... See more
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Ahavethan M Was very professional and extremely helpful. He listened to me and resolved my issues within a very short time. He was very knowledgeable. It helped that he also had a good sense of humou... See more
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Company details
- #74 of 107 best companies in Pharmacy
- #73 of 107 best companies in Online Pharmacy
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
11K reviews
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Reply from Asda Online Doctor
Dear Patient,
Thank you for the lovely review.
We’re really glad everything felt straightforward and that we could deliver a fast turnaround for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Marie,
Thank you for the 5* star review.
It’s great to hear that everything was smooth, quick, and completely hassle-free for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Edith,
Thank you for the 5* star review.
It’s great to hear that your order arrived quickly.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent service and great…
Excellent service and great communication very Happy with the service they provide
30 April 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for taking the time to leave a review.
We’re delighted to hear that you experienced excellent service and great communication, and that you’re very happy with the support provided.
Kind regards,
Shontae
Senior Patient Care Advisor
they look after you
13 April 2026
Reply from Asda Online Doctor
Dear Mark,
Thank you for the lovely review.
It’s wonderful to hear that you feel well looked after by our team.
Kind regards,
Shontae
Senior Patient Care Advisor
I was prescribed antibiotics for a UTI
I was prescribed antibiotics for a UTI
Very prompt with getting back to me and me picking meds up
27 April 2026
Reply from Asda Online Doctor
Dear Sarah,
Thank you for the lovely review.
It’s good to hear that you were prescribed your request promptly and that collecting your request was quick and straightforward.
Kind regards,
Shontae
Senior Patient Care Advisor
Delay in arrival- I ordered on the Saturday and it…
I ordered on the Saturday and it offered next day delivery and paid the extra. However it didn’t arrive until the Tuesday. 3 days later.
30 April 2026
Reply from Asda Online Doctor
Dear Felicity,
Thank you for the review.
I have looked into this for you and can see that your request was estimated to be delivered on Tuesday 28th April 2026 and from checking the tracking, I can see that your request was delivered on 28th April 2026. This means that your order was delivered on time.
If you still experience any issues with the delivery after the estimated delivery date has passed, please contact us in your account on our website and we will be able to assist you further.
I hope this clarifies things.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Carmen,
Thank you for the 5* star review.
It’s great to hear that your request arrived on time.
Kind regards,
Shontae
Senior Patient Care Advisor
Very impressed by how helpful the…
Very impressed by how helpful the service was when I changed my delivery choice at the last minute due to travel. They could not do enough to help me.
30 April 2026
Unprompted review
Reply from Asda Online Doctor
Dear Jayne,
Thank you for the review.
We’re delighted to hear that you were impressed with the level of support you received when you needed to change your delivery choice at the last minute due to travel.
We understand how important flexibility can be in these situations, and we’re really pleased the team were able to assist you quickly and without any difficulty.
It’s especially rewarding to know you felt well supported and your kind words really mean a lot to our team.
I hope you enjoy the rest of the week.
Kind regards,
Shontae
Senior Patient Care Advisor
This is my 2nd time using Montjaro and…
This is my 2nd time using Montjaro and I've had far less of the slight queasiness and excessive dry-swallowing compared to what I experienced last time (altho i'm just starting my 5mg dose so maybe that will start now).
All orders have been simple to make online and have been promptly delivered.
The only negative is the increased prices compared to 18th months ago :-(
27 April 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for taking the time to leave a review.
We’re really pleased to hear that your recent experience with Mounjaro has felt better in terms of side effects, and that ordering and delivery have continued to be straightforward and reliable for you.
It’s always encouraging to know the process is working well for our patients, especially when starting or adjusting treatment.
We also appreciate your feedback regarding pricing.
The manufacturer, increased the price which charged all UK providers and they were no longer supplying stock at the previous price. This means that any new stock we can purchase comes at the higher cost, which is why new requests are showing the updated price.
We have kept our new pricing as low as possible while still reflecting the increase from the manufacturer.
Please be assured we are doing everything we can on our side to keep treatment as affordable as possible.
You may wish to consider switching to an alternative treatment you can find more information on our website. You can find more details on our price change FAQ page.
I have personally reached out to you via your patient account regarding this.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
We’re delighted to hear that you received a very quick response and found the information sheets helpful and full of useful guidance.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Margaret,
Thank you for the lovely review.
We’re delighted to hear that you found our communication excellent and that you felt well informed throughout your experience.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
It’s great to hear that you found our service very good.
Kind regards,
Shontae
Senior Patient Care Advisor
All quick and easy to order…
All quick and easy to order prescriptions and full and helpful advice given.
30 April 2026
Reply from Asda Online Doctor
Dear Evelyn,
Thank you for the lovely review.
It’s great to hear that you found the ordering process quick and easy, and that the advice you received was helpful and informative.
Kind regards,
Shontae
Senior Patient Care Advisor
Fast and efficient online service
Excellent medical service with highly professional doctors. I would strongly recommend this service with full confidence. The process was efficient, straightforward, and very convenient, especially when urgent treatment is required.
29 April 2026
Unprompted review
Reply from Asda Online Doctor
Dear Patient,
Thank you for sharing your experience.
It’s wonderful to hear that you felt confident in the professionalism of our doctors and found the overall process efficient and easy to navigate.
We understand how important timely and reliable care can be, particularly in urgent situations, so we’re very pleased this was reflected in your experience.
Your recommendation means a lot to us.
I hope you enjoy the rest of your week.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent service
It was easy to fill out forms and then in collection, it was simple process, it wasn't busy and the prescription was ready when I arrived. Friendly staff.
25 April 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the lovely review.
We’re delighted to hear that you found the forms easy to complete and that the collection process was simple and efficient.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Very thorough and efficient
I felt the authentication checks were a good safeguard.
Once done authorisation was prompt and dispatch the same
I would certainly use again, thank you.
30 April 2026
Reply from Asda Online Doctor
Dear Rebecca,
Thank you for taking the time to leave a lovely review.
We’re glad to hear that the authentication checks gave you confidence in the safety of the process, and that everything moved quickly and smoothly once approved.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Pills arrived crushed
Service for approving meds was fine.
Pills arrived totally crushed.
Finding how to rectify this was not clear. Hence low score.
30 April 2026
Reply from Asda Online Doctor
Dear Sarah,
Thank you for the review.
I’m very sorry to hear that your request wasn’t delivered on time. I can see that this has since been raised with our delivery provider who are looking into it.
From checking your account I can see that this has since been resolved in your patient account.
Also we have sent you some additional information in your account.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Sarah,
Thank you for the 5* star review.
It’s great to hear that you found our service fast and reliable.
Kind regards,
Shontae
Senior Patient Care Advisor
Very easy and professional service…
Very easy and professional service straight forward delivery service a1
30 April 2026
Reply from Asda Online Doctor
Dear Ronald,
Thank you for taking the time to share your experience and leave a review.
It’s great to hear that you found the service easy, professional, and straightforward, with delivery working well for you.
Kind regards,
Shontae
Senior Patient Care Advisor
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