Amazing, although my poor cleaner has seen more of my body than she probably wanted too! :D (photos) Any questions have been answered quickly and clearly. Delivery is fast. Best of all I'm losing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I have sent a message to the team, the response has always been prompt and reassuring. I’ve struggled on times as my weight plateaued and I felt quite deflated (not literally) but I was given som... See more
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Even though the error was mine, it was sorted without any fuss or hassle. Brilliant Customer service! My meds are always delivered quickly and are great value for money. No complaints a genuine 5 s... See more
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Ahavethan M Was very professional and extremely helpful. He listened to me and resolved my issues within a very short time. He was very knowledgeable. It helped that he also had a good sense of humou... See more
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Company details
- #74 of 107 best companies in Pharmacy
- #73 of 107 best companies in Online Pharmacy
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
11K reviews
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Reply from Asda Online Doctor
Dear Penny,
Thank you for the lovely review.
We’re delighted to hear that you found our service excellent and that you’d be happy to recommend us.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Amanda,
Thank you for the 5* star review.
We’re pleased to hear that you found our service honest and truthful.
Kind regards,
Shontae
Senior Patient Care Advisor
The whole ordering process was good…
The whole ordering process was good very prompt delivery thanks very much.
30 April 2026
Reply from Asda Online Doctor
Dear Simon,
Thank you for the review.
It’s great to hear that you were happy with the whole ordering process and that your delivery was prompt.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Susan,
Thank you for the lovely review.
We’re delighted to hear that your request arrived within a couple of days and that you experienced a first-class level of service.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
It’s great to hear that your delivery was very quick and that you found the service efficient.
Kind regards,
Shontae
Senior Patient Care Advisor
Great service - wouldn't go anywhere else!
Quick easy assessment for safety for medication, keeps you informed of the status of your order, ie doctor reviewing, clear website, delivery quick and free, great service - wouldn't go anywhere else!!!
30 April 2026
Reply from Asda Online Doctor
Dear Claire,
Thank you for the lovely review.
We’re truly delighted to hear that you found the assessment process for your request quick, easy, and reassuring in terms of safety.
It’s also really rewarding to know that the regular updates on your request, including when it was being reviewed by a doctor, helped you feel informed and supported throughout the process.
We’ve put a lot of effort into making the website clear and the overall experience as simple and stress-free as possible, so it’s wonderful to hear this reflected in your feedback.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
It’s nice that you keep in touch it’s…
It’s nice that you keep in touch it’s like a personal touch always there if I need any information
30 April 2026
Reply from Asda Online Doctor
Dear Jason,
Thank you for the review.
We’re really pleased to hear that you appreciate us keeping in touch and that it feels like a personal touch.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent service
Excellent service
Order made and delivered next day kept informed of order etc
30 April 2026
Reply from Asda Online Doctor
Dear Tracie,
Thank you for taking the time to leave a lovely review.
It’s wonderful to hear that you received excellent service and that your request was delivered the next day as expected.
Kind regards,
Shontae
Senior Patient Care Advisor
Very responsive to my request
Very responsive to my request. I received updates as to when the medicine was going to be delivered.
30 April 2026
Reply from Asda Online Doctor
Dear Lisa,
Thank you for the lovely review.
We’re delighted to hear that you found our service very responsive and that you received timely updates regarding the delivery of your request.
Kind regards,
Shontae
Senior Patient Care Advisor
Clear order process and useful follow…
Clear order process and useful follow up information
30 April 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for taking the time to leave a review.
It’s great to hear that you found the ordering process clear and the follow-up information helpful.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re delighted to hear that you found our service very, very good.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent service
28 April 2026
Reply from Asda Online Doctor
Dear Mary,
Thank you for the 5* star review.
It’s wonderful to hear that you received excellent service.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that your request was assessed and delivered so quickly and that everything met your expectations.
Kind regards,
Shontae
Senior Patient Care Advisor
I travelled 20 miles round trip to find…
I travelled 20 miles round trip to find the pharmacy closed. A lady was working in the back room but she said they were closed for the day. Online/website stated open.
Also I contact asda customer services regarding the issue but received no reply.
It was my first time using asda pharmacy so not a great start
30 April 2026
Reply from Asda Online Doctor
Dear Dean,
Thank you for the review.
I am sorry to learn that you were unsatisfied with our service.
I’m very disappointed to hear that when you went to collect your request that there was a delay in collecting as the pharmacy was closed.
This has now been raised with the pharmacy superintendent who will be able to investigate it further.
We have also messaged you in your account with some further information.
Please accept our apologies for any inconvenience caused.
Kind regards
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Pam,
Thank you for the review.
It’s wonderful to hear that you found the service so easy to use and that our next-day delivery worked well for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Alina,
Thank you for the lovely review.
We’re really pleased to hear that you found our communication clear and that we were able to show good understanding throughout your experience.
Kind regards,
Shontae
Senior Patient Care Advisor
Easy to reorder meds
Easy to reorder meds, next day delivery. Great service, great staff, answered all my questions
28 April 2026
Reply from Asda Online Doctor
Dear Dawn,
Thank you for the lovely review.
It’s great to hear that reordering your request was straightforward and that our next-day delivery service met your expectations.
We’re especially pleased that our staff were able to help and answer all your questions, as providing clear and supportive care is something we take pride in.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
We’re delighted to hear that you experienced fantastic service with us.
Kind regards,
Shontae
Senior Patient Care Advisor
So easy to do very helpful and was here…
So easy to do very helpful and was here within 2 days
29 April 2026
Reply from Asda Online Doctor
Dear Marie,
Thank you for the lovely review.
We’re so glad to hear that you found the whole process easy and helpful, and that your delivery arrived within two days.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
We’re so glad to hear that you found the decision process quick and that your delivery arrived promptly.
Kind regards,
Shontae
Senior Patient Care Advisor
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