Could not get my documents in time to get passport for my trip. Never downloaded anything from Passport center. Called within one hour of paying Two hundred dollars to cancel and was informed absolute... See more
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Received my passport one day earlier than expected, in 6 days including a weekend. Tracking the process step by step is easy by clicking the link provided by email. You might be putting on hold for a... See more
Company replied
Total scam. They create an email box that you don’t have access to and put it on the passport application. Their customer service reps don’t even know where they are expecting you to send your pas... See more
Company replied
I realized 4 days before my vacation that my passport had expired. I searched and passport center was the first to come up, as NY had no appointments for same day. The documents were clear and easy... See more
Company replied
Company details
Information provided by various external sources
We’ve streamlined the passport application process down by creating a platform that guides you so you know exactly what you’ll need to successfully complete your passport application faster than using the post offic
Contact info
United States
- onlineexpeditors.com
2.6
Poor
612 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The service was amazing
The service was amazing! Will definitely use again!
2 August 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was traveling 6/28/19
I was traveling 6/28/19, and I was promised several times over the phone that my passport would arrive 6/27/19. I started this process 3 weeks before my travel date. First I had to re-send the authorization form twice because no one bothered to provide instructions of the name of the company I needed to authorize, so I put govWorks. Then I have to resend it once again because the form was typed! Why didn't they say that the first time they made me resend the darn form! even then they promised my passport would arrive on-time. Well it didn't! When I called them 6/27/19, and they just said the person upposed to send it had forgotten to do so. How irresponsible can a company get! Now I am asking for a refund, and so far it's been 3 weeks since i sent the request for refund and have not heard from them at all. I am going to report them to the BBB soon. I am just giving them a chance to make ammends by refunding me the fees they charge me. I will post this message everywhere if i don't get my refund.
31 July 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out to us. We are terribly disappointed to hear of the delays in your application process, and that it had such an impact on your travel. We are going to investigate your case to understand what the delay at the State Dept was, and why your date of delivery was affected. Additionally, we are going to look into your refund request and make sure your case is resolved ASAP. Thank you.
Vacation Saved!
My family surprised me with a last minute vacation for my birthday but it turned out that my passport was expired. Luckily for me, I knew about the company. Thanks to Passport Center I was able to renew my passport with time to spare.
30 July 2019
Unprompted review
Total scam
Total scam. They create an email box that you don’t have access to and put it on the passport application. Their customer service reps don’t even know where they are expecting you to send your passport. Watch out.
That response doesn’t even answer any questions, which is consistent with their deceptive business model.
How is it possible to get two immediate responses to an online review and ZERO responses to my calls and online submissions to customer service? Message on call line says everything is reviewed within 1-3 business days and I still don’t have an update 5 business days later.
26 July 2019
Reply from Online Expeditors
Greetings and thank you for reaching out to us. As the US Dept of State uses an appointment/slot system, with limited opportunities to submit documentation to any given office, when we will actually receive your documentation will dictate where it is sent - this is based on what Regional Passport Agency has the availability to process any given application based on its specific needs. If you have any further questions in regards to the process, federal protocols, or your application please contact us and speak with a Passport Advisor. Thank you again for your feedback, and we look forward to further assisting you!
**UPDATE**
Sarah - we spoke to your concern that the service representatives with whom you spoke did not have the location for you to send the docs when you initially called in. We would be happy to answer any further questions you may have. However, we take seriously the registration we have with the US Dept of State, and must adhere strictly to the federal protocol in order to retain and renew that registration annually. We are far from a scam and would be happy to resolve any remaining issues you have with your order.
As we said, we would be more than happy to answer any further questions you have or look into your case. So please do send over your order information so we can better speak to your situation. Thanks!
I purchased the Priority Service on a…
I purchased the Priority Service on a Monday morning. They gave me all the instructions step by step. I mailed all the required documents that same day, and I had my passport delivered on Friday in the morning.
Only time that we made contact was when they called me a couple of minutes after I completed my application and they instructed me on how to mail everything. I do not understand all these reviews claiming lack of customer support when everything is explained with such good detail both before purchasing and after submitting the application.
I am very pleased with the service and for sure will recommend it.
5 Stars!!
24 July 2019
Unprompted review
This company really helped me out
This company really helped me out, i used there rush service to get my passport as I needed my passport quick for work since I travel a lot and forgot to renew it. They are true to there service times and finished my renewal exactly when they said they would.
24 July 2019
Unprompted review
I found a cheap cruise to go the…
I found a cheap cruise to go the Caribbean but didn’t have a passport luckily a friend told me about this company and how quick they are at getting passports done. I got my passport and can’t wait to go on my first cruise!
24 July 2019
Unprompted review
Unethical Crooks
Totally Unethical Company
I needed an expedited passport and they said they could do it. I was at the US Passport office on a Thursday and this company said they closed at 6 PM. At 5:45 I called to tell them the paperwork was ready. They closed early, never answered the phone and I had to drive to Houston the next morning to get the passport. They charged me $588, never did anything, and when I disputed with my credit card company, they fought it and said they have a no cancel policy. They didn't STAY open their own hours!!!! Terrible company to not do the service and then refuse to refund the money. Do NOT use.
24 July 2019
Reply from Online Expeditors
Greetings and thank you for reaching out to us. We are disappointed to hear that you had anything other than a positive and easy experience with our service. Despite that, we sincerely appreciate your feedback as it is the best tool we have to continue to work towards the best customer experience possible. We will follow up with our billing team in regards to your order and request that they communicate a status to you. Thank you!
Never received passport or heard…
Got full refund after not receiving anything from them
24 July 2019
Unprompted review
Reply from Online Expeditors
Greetings and thank you for reaching out. We are sorry to hear that you did not have the amazing experience with our team that so many of our customers do. We are registered couriers with the US Dept of State, and we renew that registration annually. By virtue of being granted this registration, we adhere strictly to all federal protocols, and take the security of our customers' information and the strict business practices we adhere to very seriously. We are disappointed to hear that this was not reflected in your experience.
In looking into your order, you never completed the information needed in your customer portal in order to produce the necessary documentation you are directed to ship us, in order for us to obtain your passport. If you have any questions in regards to next steps of the process, or your order, please reach out to us and we would be happy to review these items with you. Thanks!
Reply from Online Expeditors
Thank you so much for this great feedback. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
awesome staff
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Elio. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
The professionalism and seriousness…
The professionalism and seriousness with which my order was taken care of were phenomenal! Highly recommend this service, as i got my passport just in time!
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Gabriel. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
It was a very fast and friendly…
It was a very fast and friendly experience. I am glad my passport came in quickly. Very impressed overall with the ease and convenience.
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Sebastian. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Great service will use again in case of an emergency
Got my passport expedited quickly. I am happy with the results. I didn’t know my passport was going to expire before my trip thank god I discovered this company and they where able to help resolve my problem quickly can’t wait to use my renewed passport.
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Raul. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Very Professional and Precise.
Very Professional and Precise.
These guys know what they are doing, turns out that I submitted the wrong application, but their system reviewed my information and changed the type of application for the correct one!
It is not only the expediting service, it’s also about knowing that your application is being handled by a fully prepared staff.
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Ana. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Excelent service
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Carlos. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Awesome service!!!
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Valentine. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Amazing Service!
Amazing Service!
Purchased expediting service for the whole family. Customer service was very responsive, they kept us up to date with the status, and delivered on time.
Already recommended it to my friends and the rest of my family.
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Carletto. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Wonderful staff!
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Karina. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
Amazing Service
I lost my passport a week before my travel, THANK GOD I ran into this website, I purchased the 24h service, and I can’t believe how they managed to have everything done so fast! 6 stars!!!
23 July 2019
Unprompted review
Reply from Online Expeditors
Thank you so much for this great feedback, Victoria. We are so happy to hear that you had such a positive experience with our team and service. We appreciate your choosing us, and we wish you safe and happy travels!
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