This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
Company replied
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was all very straightforward easier…
It was all very straightforward easier than expected.
21 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Hunter,
We’re really pleased to hear everything was straightforward for you. It’s always good to know we could make the process easier than expected.
Thank you for taking the time to leave us a review, and we’d be happy to help again whenever you need us.
- The Online Filings team
Reply from OnlineFilings™
Hi Gari,
We’re delighted to hear you had such a positive experience with us. It really does mean a lot to know you were happy with the service.
Thank you for taking the time to leave us a review, we really appreciate it.
- The Online Filings team
Reply from OnlineFilings™
Hi Gamuchirai,
We really appreciate your kind words and are glad you found our service fast and efficient. Thank you for taking the time to leave a review. We’ll make sure your feedback is passed on to the team.
- The Online Filings team
This was the first time of verification…
This was the first time of verification and updating companies house the two codes M &C have been safely saved
The update of the activities , was good
Payment was taken before competition - but ha ho
Richard
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Richard,
Thank you for taking the time to leave us a review. We’re pleased to hear that the verification and Companies House update went smoothly, and that you were happy with the updates made to your company activities.
We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star. All the information about how the process works and what is required is available on our website before the checkout stage, and once an order has been placed, customers are directed to the relevant filing to complete the process.
We have contacted you via Trustpilot for more information, or you can reach us directly at support@onlinefilings.com.
Thanks again for choosing Online Filings.
- The Online Filings team
Keep the person who you've employed
Keep the person who you've employed. He is quick.
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Hakim,
Thanks for taking the time to leave us a review. We’ll make sure your feedback is passed on to the team.
We’re glad you’ve had such a positive experience and we’ll be happy to help again in the future.
- The Online Filings team
You always response to my emails and…
You always response to my emails and follow up on my cause when the UTR letter was not posted within the 15th day thank you I now have the UTR letter.
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Ernest,
Thank you so much for taking the time to leave a review! We are thrilled to hear that our team was able to keep you updated and support you until your UTR letter arrived.
We are always looking for ways to improve, so we would love to hear any feedback you might have on what we could do to earn that 5th star from you.
We've reached out via Trustpilot, or you're welcome to contact us directly at support@onlinefilings.com so we can look into this further.
Best regards,
- The Online Filings Team
The taxes are unreal….from 13£ to 89£…
The taxes are unreal….from 13£ to 89£ for 2 years thats a big joke….
22 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Borislav,
Thank you for taking the time to leave us a review.
We appreciate your feedback regarding the cost of the service. We would like to clarify that the increase in the total price compared with previous years is due to an increase in the Companies House filing fee, which is set independently of Online Filings. Our service fee has remained unchanged.
As an independent company filing service, we always aim to be transparent about our pricing so customers can choose whether to file directly with Companies House or use our service, which includes guidance, compliance checks and support throughout the filing process.
We'd really appreciate hearing more about what we could improve. We've reached out via Trustpilot, or you're welcome to contact us directly at support@onlinefilings.com so we can look into this further.
- The Online Filings team
Reply from OnlineFilings™
Hi Louise,
Really appreciate you taking the time to leave us a review. Glad we could keep things quick and straightforward for you.
Thanks again and we’ll be happy to help again whenever you need us.
- The Online Filings team
The efficient way my account is dealt…
The efficient way my account is dealt with.
Communication was great.
11 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Alex,
Thanks for the 5 stars. We really appreciate you taking the time to leave a review, and it’s great to know you’ve had a positive experience with OnlineFilings.
We’ll be happy to help again whenever you need us.
- The Online Filings team
Fast and reliable
Fast, professional, and easy to use. The whole process was simple, communication was clear, and everything was completed efficiently. Highly recommended!
21 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Muhammad,
It's rewarding to know that our team and platform provided the level of service you were looking for. We work hard to make company filings as efficient and transparent as possible, and we're delighted this was reflected in your experience.
Thank you for your kind recommendation and for taking the time to share your feedback.
- The Online Filings team
Received a letter to stay compliant and…
Received a letter to stay compliant and keep my company active. It has easy to use QR codes for each section you wish to update.
21 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Jack,
Thank you for your kind review.
We're pleased to hear that our reminder letter provided a simple way to access the information you needed. Small features like the QR codes are designed to save our customers time and make the filing process easier.
Thank you for sharing your experience with Online Filings.
- The Online Filings team
It was a fairly easy process
It was a fairly easy process. A few things were a little difficult, but I expected that.
20 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Scott,
Thank you for the review!
We're glad to hear that you found the overall process fairly easy.
We're always aiming to provide a 5-star experience, so we'd love to know what we could have done better to earn that final star from you. We have contacted you via Trustpilot requesting more information, or you can reach us directly at support@onlinefilings.com.
Thanks for choosing Online Filings!
- The Online Filings Team
I was getting stuck as I didn't realise…
I was getting stuck as I didn't realise I had filled in my birthday wrong. I had two very helpful people Gabriela and Hugo who emailed as soon as they could . When my details were up dated it was very quick and easy to complete it.
20 July 2026
Unprompted review
Reply from OnlineFilings™
Thank you for your wonderful review.
We're delighted that Gabriela and Hugo were able to help you identify the issue and get everything back on track. It's great to hear that, once your details had been updated, you were able to complete the filing quickly and without any further difficulties.
We'll be sure to share your kind comments with them. Thank you for taking the time to share your experience with Online Filings.
- The Online Filings team
I thought the site was user friendly.
I thought the site was user friendly.
18 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Mr Simon,
Thank you for taking the time to leave us a 5-star review.
It's wonderful to know that you found our website easy to navigate. Creating a platform that customers can use with confidence is something we continually strive for.
We truly appreciate your feedback.
- The Online Filings team
Fabulous clear and fast service
Fabulous fast service
Easy dashboard and clear information of what is needed for filing a PCS statement
Much easier than navigating Co House site
16 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Suzanne,
Thank you for your fantastic review.
We're pleased to know that our platform provided a clear and user-friendly experience for your Confirmation Statement filing. Helping customers understand exactly what's required is one of our main priorities.
- The Online Filings team
Excellent service
Excellent service, quick and easy and big bonus was able to do at weekend
18 July 2026
Unprompted review
Reply from OnlineFilings™
Hi John,
Thank you for your fantastic review.
It's wonderful to hear that our service fitted around your schedule and made the filing process simple to complete. Knowing that our platform could help, even over the weekend, is exactly what we aim for.
We appreciate your feedback and hope to assist you again in the future.
- The Online Filings team
Sophie -On Line Filings Team
Sophie was very responsive and helpful. A pleasure to deal with.
17 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Nigel,
Thank you for taking the time to leave us a review.
It's wonderful to hear that Sophie made such a positive impression. We'll make sure your kind comments are shared with her, as recognising great service is something we truly value.
We appreciate your recommendation and hope to assist you again in the future.
- The Online Filings team
Easy to do especially 5 minutes before deadline :-)
Easy to do especially 5 minutes before deadline, saved me £150
15 July 2026
Unprompted review
Reply from OnlineFilings™
Hi Mark,
We're pleased to hear that our platform helped you complete your filing quickly, even with the deadline approaching. It's great to know we were able to provide a convenient solution while helping you save money.
We appreciate your feedback and thank you for choosing Online Filings.
- The Online Filings team
Reply from OnlineFilings™
Hi Bygone,
Thank you for your 5-star review.
We're delighted to hear that our team was able to provide calm, helpful and reassuring support when you needed it. We understand that company filings can sometimes feel daunting, so we're pleased we could make the process a little easier for you.
We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
- The Online Filings team
Is this legal?
It is not clear from the letter we were sent that this is independent from Companies House. They are very quick to charge and then didn't deliver as their connectivity was poor. We did not proceed and they didn't actually do anything for us but have refused to pay a full refund, only £50. This is borderline legal in my view. They sit behind T&C's which are not contained in their letter. I would strongly recommend you do not engage.
14 July 2026
Unprompted review
Reply from OnlineFilings™
Hello Adam,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to let us know your concerns.
Online Filings is an independent private company that helps customers complete and submit company filings. We are officially registered by Companies House as an Authorised Filing Software Provider and Authorised Corporate Service Provider (ACSP), and are supervised by HMRC for anti-money laundering compliance. The communication you received was sent by Online Filings and included our company name, logo and contact details, together with information about our service. Further details about our authorisations, pricing and how our service works are also provided on our website before checkout, with the Companies House fee and our service fee shown separately for transparency.
In relation to your order, your filing could not be submitted because the required Companies House authentication code had not been provided. The authentication code is a mandatory security requirement set by Companies House and acts as the company's electronic signature, meaning no filing can be submitted without it. Information about this requirement, along with how the code is requested, is available in our How It Works and FAQs before an order is placed.
We're sorry that your experience was not the one you had hoped for. Thank you again for your feedback. Should you ever need assistance in the future, we'd be happy to help, and we wish you your business all the best.
- The Online Filings team
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