This was the first time of verification and updating companies house the two codes M &C have been safely saved The update of the activities , was good Payment was taken before competition - but h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
Company replied
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
The website can lag and get stuck. Double check that it actually submits, because I had problems. Otherwise, all good!
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have use Online fillings a few times…
I have use Online fillings a few times for different services and they have always been prompt, reasonable price and they do everything you need in regards to Ltd company with no hassle . They are also recognised by HMRC & Companies house so there a trust worthy company. For all the hassle of doing it your self and getting it wrong, companies like OF are definitely worth the cost.
22 April 2026
Unprompted review
Reply from OnlineFilings™
Thanks for the continued trust in us, Will. Really appreciate you coming back for our services.
Great to hear things have consistently felt prompt and hassle free, and that our support has made things easier for you. That’s exactly what we aim for.
We’ll pass your kind words on to the rest of the team. Always here when you need us again.
Thank you for your support is 5 star…
Thank you for your support is 5 star and more . Very prompt . I was worried about the negative feedback on the site but mine is delightfully
7 May 2026
Unprompted review
Reply from OnlineFilings™
Thanks so much for the nice review. Really glad we could help and that everything felt prompt and smooth for you.
We also really appreciate your honesty about the concern beforehand, so it’s especially nice to hear your own experience turned out to be a positive one. That means a lot to the team.
Thanks again for choosing Online Filings, and we’ll be here whenever you need us next.
- The Online Filings team
Please don't use this company
Please don't use this company. A big scam 3rd party though they pretend to be a government body. You won't be refunded if you mistake used any services. Always use gov.uk website. Emailed to customer service many times, but the lady keeps replying the same. Poor customer service.
7 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Mumtahin,
We are sorry to hear that this was your impression of our service.
To clarify, Online Filings is a private filing service provider and we do not claim to be a government body. Our website, pricing and checkout clearly state that we are an independent service and not affiliated with GOV.UK or Companies House. Filing directly with GOV.UK is always an option, and many customers choose our service to save time and receive assistance throughout the process.
Looking at your case, the dissolution filing was not completed because the authentication code entered during the authorisation step was incorrect. You were given the option to have the authentication code securely sent to your registered office address and then return to continue the filing once received, however you decided not to proceed further.
We appreciate your feedback regarding customer service. Our team replied based on the information available and the Companies House requirements needed to complete the filing.
We wish you the best with your business and remain happy to assist should you decide to use our service again in the future.
- The Online Filings team.
Profoundly Complicated
Having gained a Personal Code by identification at post office, then completing the input for the Company with acceptance of submission for the Confirmation Statement without use of the Personal Code followed by duplicate identification again needing use of a smart phone was profoundly complicated.
4 May 2026
Unprompted review
Reply from OnlineFilings™
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the process felt more complicated than expected.
As Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering compliance, we are required to verify the identity of all directors and users before any filing can be submitted through our platform. This is a mandatory requirement and is in place to ensure that all filings are properly authorised and compliant with UK regulations.
We understand that this process can sometimes be unfamiliar, and our Customer Experience team is always available to assist and guide users through each step where needed.
We would be happy to assist you again should you choose to file with us in the future.
- The Online Filings team
Opportunists
Opportunists. Sent me an email with the title "Your Confirmation Statement is due soon". When I opened the email, it was scaremongering that I had a legal obligation to submit a confirmation statement and not doing so could result in penalties, but it was for a company I have no association with, that isn't local to me, and that I have never even heard of. No mention in the email that they're not actual the official government website so this definitely falls under the 'scam' category for me.
6 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Paul,
Thank you for your review. We’re sorry to hear you’ve had a poor experience.
We’ve tried to match your comments with a case on our system, but we need a bit more detail in order to do so. We’ve sent you a message privately on Trustpilot asking for this information so we can locate your file and check what happened.
Once we hear back from you, we’ll take a closer look and come back to you directly.
– The Online Filings team
It has alternative ways to get the…
It has alternative ways to get the fillings done.
1 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Roslyn,
Thank you for taking the time to leave a review. We’re glad you found the different options within the service useful for completing your filing.
We appreciate your feedback and wish you all the best with your business going forward.
- The Online Filings team
It was easy and user friendly.
2 May 2026
Unprompted review
Reply from OnlineFilings™
Thank you for your feedback. Happy to hear you found it easy and user friendly. That’s exactly what we aim for.
We’ll be here next time you need to file.
- The Online Filings team
Good support from customer service staff
Easy once I had the correct codes. Support from the staff via email was prompt and exact. I promise I will do better next year.
28 April 2026
Unprompted review
Reply from OnlineFilings™
Hi Geoffrey,
Thanks for the review, really glad to hear things became easy and that our team was helpful and to the point.
And no pressure on next year, we’ll be here if you need us again. Hopefully it all feels even more straightforward next time around.
- The Online Filings team.
It straight forward once you log in…
It straight forward once you log in with proper details. I can’t wait for next year for the next filing period .
4 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Japhet,
Really glad to hear you found it straightforward and easy to follow.
Thank you for the review and we’ll look forward to helping you again when next year’s filing comes around.
- The Online Filings team.
Opportunist website trying to make a fast buck
I was initially sucked in by an email from this company and thought it was the official reminder from Companies House. I went through some sort of ''verification' process - obviously bogus but which means they have now obtained my mobile no. by deception. It was only when I saw that they wanted £49 to change the details of a director [which should be completely free] that I realised that they were piggy-backing off the CH system. These type of companies should make it clear from the outset they are not the genuine government website and be fined for impersonation if they don't state this upfront.
3 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Mrs. Moorse,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns.
Online Filings is a private service provider and is not affiliated with Companies House or GOV.UK. This is stated on our website and within the service, and customers are always able to file directly with Companies House if they prefer.
We also want to reassure you that when you contacted us requesting removal, your email address was promptly taken off our mailing list and you were informed of this.
We appreciate you sharing your thoughts and wish you all the best going forward.
- The Online Filings team
This company are sending unsolicited…
This company are sending unsolicited mail, scaring people into thinking that company documents are overdue.
They are wrong and need to check their information.
It is a low blow gathering business in this fashion.
2 May 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify your case based on the information included in your review.
We have contacted you through Trustpilot to request further details so we can investigate this for you.
We value all feedback and will look into this matter as soon as we receive your response.
- The Online Filings team.
This is epic service as online is not…
This is epic service as online is not always easy with companies house infact the NEXT button didnt work so I was stressed and Googled this company checked their rep and theyre epic for such a small fee for doing the hardworking for me I spent 2 hrs trying to do the d03 myself and faield everytime was less that 90 quid all in and best money ive spent as I already sent in paperwork to close my company as was dormant and they misplaced the doc so mega thank you guys and girls
23 April 2026
Unprompted review
Reply from OnlineFilings™
Thanks for taking the time to write this, Rob, really appreciate it.
Really glad we could step in and make things easier for you after you’d already spent so much time trying to get it sorted. It means a lot to hear that it felt worth it and took the pressure off.
We’ll make sure your lovely words are passed on to the whole team. Really nice to read, and we’re pleased we could help get everything over the line for you.
- The Online Filings team.
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. At present, we haven’t been able to locate your case using the details provided in your review.
We’ve sent you a message via Trustpilot requesting some additional information so we can investigate further.
We appreciate all feedback and will review this as soon as we receive the necessary details.
- The Online Filings team.
Reply from OnlineFilings™
Hi Melanie,
Thanks for your feedback! Really pleased to hear you were happy with the service. Thank you for choosing Online Filings.
- The Online Filings team
No communication or refund
I have waited 3 weeks to file my Companies house paper work, all they did was take my money and now my companies house documents are over due which means I pay a fine. I have tried calling and emailing and I've got NO RESPONSE. I can't even get a refund as no one is communicating with me.
1 May 2026
Unprompted review
Reply from OnlineFilings™
Hi Rashid,
We are sorry to hear about your concerns.
In this case, your request for the Companies House authentication code was made via the platform, and this was processed accordingly. The authentication code is a mandatory requirement set by Companies House, and filings cannot proceed without it. It is used to ensure that only authorised filings can be submitted and to protect companies from unauthorised changes. This is stated in our “How It Works” and FAQ sections, ensuring customers are informed before placing an order.
The authentication code can take up to 10 working days to arrive at your registered office. The code is issued and sent exclusively by Companies House via post, and the delivery timeframe is unfortunately beyond Online Filings’ control.
When you later contacted us, we responded within one day and provided the authentication code along with clear instructions on how to complete your submission.
Following this, the Confirmation Statement was successfully filed and you received an email confirmation confirming this.
We appreciate that deadlines can feel stressful, and once the correct steps were completed, the filing was submitted successfully.
We are sorry you are dissatisfied and take all concerns seriously. We look forward to helping you again should you need our service in the future.
– The Online Filings team.
I didn’t mean to put five stars
I didn’t mean to put five stars! It’s all been rather a nightmare to be honest. It was fine for me but the other directors all had difficulty and one has only just achieved it meaning I have had to complete an overdue statement! I have probably spent about six weeks trying to help them. Companies house staff have been fab in their communication with the directors. I’m now concerned that we will be fined because of this!
18 March 2026
Unprompted review
Reply from OnlineFilings™
Hi Helen,
We’re sorry to hear about the difficulties experienced during the process.
As an Authorised Corporate Service Provider (ACSP), all directors were required to complete identity verification before a filing could be submitted. Our system sent direct email invitations to each director with step-by-step instructions, along with guidance on how to obtain a personal code where needed. Our Customer Experience team was available throughout and assisted with the process.
We appreciate that coordinating multiple directors can take time, and we understand your concern regarding deadlines. Once all verifications were completed, the filing was submitted promptly.
Thank you for your feedback, we will certainly take this on board. We wish you all the best with your business going forward and would be happy to assist you again should you choose to use our service in the future.
- The Online Filings team.
Be careful
This isn't the government writing to you, it's a company that wants to take a fee to file your paperwork with company's house.
You can bypass this company and file directly with company house for about half the price!
If you're filing your confirmation statement for your company, it's literally clicking on checkboxes, and only takes a few minutes. Not worth paying a 3rd party company £39 for.
29 April 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. Based on the details provided in your review, we’ve not been able to locate your case at this time.
We’ve reached out to you via Trustpilot to request some additional information so we can look into this further.
We take all feedback seriously and will carefully review the matter as soon as we receive the requested details.
- The Online Filings team.
Couldn’t have been made easier…
Couldn’t have been made easier especially with the input from Victor
24 April 2026
Unprompted review
Reply from OnlineFilings™
Hi James,
Thanks for the great review. Really glad to hear you found everything so easy, especially with Victor’s help, we’ll make sure he sees your lovely words.
If you need us again in the future, we’ll be here and happy to help.
- The Online Filings team.
My experience with online filing was…
My experience with online filing was positive. I had no issues to deal with
1 April 2026
Unprompted review
Reply from OnlineFilings™
Hi Kwasi,
Thanks for taking the time to leave a review. Glad to hear everything went smoothly for you and that there were no issues along the way.
That’s exactly the kind of experience we aim for, simple and straightforward from start to finish. Thanks again for choosing Online Filings.
- The Online Filings team
Terrible
Terrible. Links don’t work, emails go to junk, multiple verifications.
26 April 2026
Unprompted review
Reply from OnlineFilings™
Hi John,
Thank you for your feedback. We are sorry to hear about your experience.
We have not been able to identify your case from the details included in your review, so we have contacted you via Trustpilot asking for a bit more information.
Once received, we will be able to investigate and respond appropriately.
- The Online Filings team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.