Online Home Shop Reviews 

27,084
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their affordability and great value for money. Many consumers find the ordering process straightforward and appreciate the wide selection of items available. However, some customers also noted significant issues with delivery services, including delayed or missing parcels, items left at incorrect locations without authorization, or orders being sent to the wrong address. A few other people also felt that there were occasional problems with order accuracy, such as receiving incorrect items or finding some products to be of flimsy quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, often praising items like coverless... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting issues such as missing... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more

Company replied

Rated 5 out of 5 stars

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more

Company replied

Rated 5 out of 5 stars

I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more

Company replied


Company details

  1. Bedding Shop
  2. Curtain Shop
  3. Homewares Shop
  4. Linen Shop
  5. Rug Shop

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,084)

7,899 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool bedding

I have just used it today ,looks really lovely and fresh ,the price was great too

13 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Howard,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

There was an issue with an item missing…

There was an issue with an item missing from my parcel. This was rectified quickly and easily on their website and sent a new one out straight away. Thank you

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Kirsty,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Great communication from Fattima…

Great communication from Fattima regarding my order, received my order very quickly. Will ship here again

13 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Christina,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Great product at a good price

Great product at a good price. I had a question that was answered excellently by Faatima, very happy with the service.

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Karen,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Lots of choice

Lots of choice, low prices, good quality, quick delivery.

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sheila,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

I have ordered several times from this…

I have ordered several times from this company with no issue. However I rate a company on how they do when there are issues and sadly this has been appallingly. I contacted the company through my account to report missing items. I was then sent a pic of the box delivered to my house and asked to confirm delivery. I explained the issue wasn’t that I didn’t receive a delivery it was that items were missing. I had already explained this and listed the items I was missing. I was then asked to clarify the items missing as I had said I had received a pack of cushion covers and cushions pads but had listed these as missing. I then went back explaining again I had bought two sets of these and only received one. I was then asked to send a pic of the box I had received and the items within. They also in this email listed the wrong items I had explained in my previous email were missing. Does anyone in your customer service have a clue what they are doing? I don’t have time to go back and forth explaining in several items the same thing. Sadly for the sake of items missing which total only around £20 probably you have lost a loyal customer because I couldn’t be bothered with the hassle of dealing either your customer service again which is pitiful

13 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Hazel,

Thank you for your review.

We're very sorry to hear of your experience this time around and the delay in resolving your query. I can see our CS team have issued a refund the missing items and this has been escalated to our warehouse department to ensure this doesn't occur again.

We appreciate your feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Cute cushions

Loved the cute cushions full of character and good value.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Susan,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Everything I have bought I have been…

Everything I have bought I have been pleased with.....ordering, no problem......Quality, no problem .....delivery, no problem......prices real good.......THANK YOU

1 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Eileen,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Phumie was so helpful and she cleared up the delivery issue in no time

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gregg,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent company and great service…

Excellent company and great service very happy with the throws great quality.

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mr Davies,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very good took a bit off time off…

Very good took a bit off time off delivery but great product

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michael,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very pleased with my order.itams came…

Very pleased with my order.itams came so pleased. Great material looks amazing. Thank you

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi David,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Couldn’t fault OHS had a little problem…

Couldn’t fault OHS had a little problem they got back to me within 24 hrs. Received my items next day good quality for the price would shop with them again.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Glenys,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 3 out of 5 stars

Although very reasonable priced

Although very reasonable priced, I do think the price reflects the quality of item, the cushion seating is not how the picture depicts , it looks more rigid it photo whereas it’s moves about always having to adjust very floppy seating . The delivery company package was damaged hence when putting together table had a slight crack and mark to seating so left then not so complimentary review.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and prices and quick…

Excellent service and prices and quick delivery nice quality would buy again thanks 👍

13 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Colin,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

Not refunding me

Item got left in a 'safe place' them when I returned home wasn't there. I emailed your customer service team who advised me they're not doing anything about it

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery is quick. They update you on your order. Great products. I have had coverless duvets highly recommend.
Garden cushions in the sale are brilliant.
Rugs I have just ordered brilliant for the price I paid. Great shopping site 😄

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tania,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

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