Online Home Shop Reviews 

27,076
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their affordability and great value for money. Many consumers find the ordering process straightforward and appreciate the wide selection of items available. However, some customers also noted significant issues with delivery services, including delayed or missing parcels, items left at incorrect locations without authorization, or orders being sent to the wrong address. A few other people also felt that there were occasional problems with order accuracy, such as receiving incorrect items or finding some products to be of flimsy quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, often praising items like coverless... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting issues such as missing... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more

Company replied

Rated 5 out of 5 stars

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more

Company replied

Rated 5 out of 5 stars

I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more

Company replied


Company details

  1. Bedding Shop
  2. Curtain Shop
  3. Homewares Shop
  4. Linen Shop
  5. Rug Shop

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,076)

7,891 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Jane emailed twice about items missing…

Jane emailed twice about items missing from my order! Heard nothing back. I know orders can be broken up and delivered separately but I have ordered more of what I ordered in my first order and they have all arrived. Would love a response. The products I did receive are great quality I’m very happy with them just worried about the rest of my order and would love a response!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered many items from here…

Have ordered many items from here before. Excellent service. Highly recommend

1 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Amanda,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Great to buy bedding and rugs and other…

Great to buy bedding and rugs and other things for the home. Cheap prices love shopping on here

11 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lisa,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 1 out of 5 stars

absolutely shocking

absolutely shocking
shocking communication
order delivered 3 times and always wrong
i want refund and it’s hard work

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Adele,

Thank you for your review.

We're very sorry to hear that you have received the wrong shade in the order you've received. I can see you have since spoken to our CS team and this issue has been raised with our warehouse to check stock and a full refund has been issued as requested.

We appreciate your feedback and apologise that you haven't received the experience we would have expected this time around.

Olivia @ OHS

Rated 5 out of 5 stars

Brilliant company Very good…

Brilliant company Very good quality,appearance and condition of all items that I have purchased they are of a very high standard and excellent value for money. Have constantly got clearance sales on which again they are high quality items.Delivery and packaging are also very good and quick efficient and very well and carefully packed

11 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Stevens,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great customer service

Great customer service! Had a faulty leg from the cabinet I bought and it was quickly resolved!! Babalwa was attentive, professional and efficient. Thanks a lot!!

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi SM,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

The courier couldn't deliver as I had…

The courier couldn't deliver as I had omitted part of my address. Customer service at Ohs were great at contacting the courier with my updated address. Order has now been delivered. Thank you Ohs for a brilliant service.

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Irene,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Very helpful

Really happy with the service today

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Linda,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I only received one and both trackers say both had been delivered. But Laa-iqah has sent me a new tracker and has stopped me panicking too. HIGHLY RECOMMEND Online Home Shop

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laa-iqah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, prompt replies and problem sorted

8 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Sharon,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Delivery was quick I also like the fact…

Delivery was quick I also like the fact the quilt goes nicely in my washing machine .the quilt feels lovely and looks nicer on the bed with the throw

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tracy,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great company always get great service…

Great company always get great service very nice products bought a lot of things good quality great prices Happy shopper

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi E Kennedy,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

I have ordered from this company a few…

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any problems you have it is easily fixed with a speedy response with a member of staff when sending and enquiry email

10 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi ,

Thank you for your review.

We're so glad to hear that you've been happy with the quality of the items and that you're regular customer with us!

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

We appreciate your feedback.

Olivia - OHS.

Rated 4 out of 5 stars

Online Home Shop Customer Service + Yodels lack of it

The parcel was left on my doorstep by the courier and it went missing so I reported it to the seller. I was promptly contacted by Limeez from customer services who issued a replacement which I have now received. I would like to add that the courier YODEL again left the parcel on the doorstep where it could have been taken. I heard the knock on the door but the delivery driver had gone by the time I had answered. I do understand that delivery drivers are under pressure to reach delivery targets but surely not at the expense of customers property.
I would like to thank Limeez for helping me with this problem.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

great quality, prices & customer service

I've bought a few items now and was a bit unsure at first because the prices seemed so cheap, but honestly the quality has been great!

I did have an error with the delivery on my most recent order which meant dealing with customer service - but Sharnté was a pleasure to deal with; transparent about what was going on, kept me in the loop the whole time, and offered a range of options to solve it.

Even with the delivery issue (which was no fault of theirs) I'll definitely be ordering again. The customer service was great and you can tell they genuinely care about looking after their customers and offering good quality at affordable prices.

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Sharnte. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Online home shop

Easy ordering continued correspondance right up to delivery . Very fast service

6 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Kerry,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Excellent service

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discovered a few missing parts. Contacted OHS and received immediate reply from Leeaqaĥ she followed it through to the end and I received a partial refund for the missing parts which I had been able to get myself. Will definitely be using this company again and will recommend to family and friends. Once again thank you OHS for both quick delivery and reconciliation of the problem

9 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Irene,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Olivia @ OHS

Rated 1 out of 5 stars

Would return if it hadnt been such a…

Would return if it hadnt been such a big item, no screw holes lined up on chairs had to pay somebody to make new ones to assemble floor cushion came completly ripped along the seam had to fo in the bin no wonder things are in the sale

3 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Chelsea,

Thank you for your review.

I'm sorry to hear that you are experiencing issues with the item you've received - I cannot see you have advised our CS team of this, if you can let them know by replying to our most recent contact with images we'd be happy to look into resolving the issue for you.

Olivia @ OHS

Rated 1 out of 5 stars

Appaling experience ordered on 29th…

Appaling experience ordered on 29th June 2026 and still haven’t received my order on 9th July 2026. They seems to takes ages to confirm order had been sent then absolutely shambles by the delivery company and now saying they will deliver to an Inpost locker and not my home, for which I paid £3.95 delivery yet I have to go and collect myself!! Would not recommend this company or their delivery company, both are an absolute joke. Their customer service is appalling too just repeatedly saying they understand my frustration and they are looking into it and just telling me what I already know from the inpost tracking app!! Ridiculous!!! Was going to place another order but I am not going to bother and certainly won’t be recommending!!

29 June 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Wendy,

Thank you for your review.

We're sorry to hear you hadn't received your order - I can see your order was placed on 29th June and was dispatched within our estimated time-frame.

I can see that there was a delay in transit with the courier so our cs team had reached out to the courier to ask for further information to help this delivery. Sadly the information provided on the app is the information provided to ourselves also and for further information we have to reach out and wait for a response which the advisor was apologising for.

Our CS team had tried to resolve this matter as promptly as possible and I can see your order has since been delivered. Your feedback has been shared on to the third party courier company also.

Olivia @ OHS

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