Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more
Company replied
I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more
Company replied
I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more
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Company details
About Online Home Shop
Written by the company
Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.
Why Online Home Shop?- Amazing Prices - You won't find better value, with bedding from £1!
- Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered
- Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast
Contact info
United Kingdom
- onlinehomeshop.com
4.1
Great
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently had to query a return as…
I recently had to query a return as Yodel hadn't sent me a time through. Sharnté helped me quickly and efficiently.
When the return was picked up, it looked like Yodel hadn't included one of the items but Sharnté was great and swiftly dealt with the issue.
Excellent customer service, friendly and professional.
Thanks Sharnté
The products we kept were great and we can now enjoy Summer on our new furniture!
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi Samantha,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Sharnte. We will make sure this goes back to them!
Olivia @ OHS
Limeez was extremely helpful and…
Limeez was extremely helpful and efficient.
The product I ordered was faulty and no obligation I had a refund.
Many thanks 🙂
7 July 2026
Unprompted review
Reply from Online Home Shop
Hi Amy,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
Love the colours brightens my garden…
Love the colours brightens my garden furniture up.. just ordered somemore bits to match.
4 July 2026
Unprompted review
Reply from Online Home Shop
Hi Lynda,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
What a great service lovely rugs great…
What a great service lovely rugs great price look amazing would reco.end
1 July 2026
Unprompted review
Reply from Online Home Shop
Hi Mr Boakes,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Great garden items
Great garden items - quality and good price. Also arrived quickly. Thank you 🙏
9 July 2026
Unprompted review
Reply from Online Home Shop
Hey Karen,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Contacted customer service department…
Contacted customer service department regarding a parcel I had not received and they answered my query next day with an update of expected delivery date. If there is an issue they always sort it out.
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Elaine,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Made my enquiry I think the lady was…
Made my enquiry I think the lady was called Mishqa very helpful helped me track my order even followed it for me and let me know we’re my order was going I didn’t realise it was going to an impost and thought it was coming to my address so she tracked it found it and it ended up all fine
7 July 2026
Unprompted review
Reply from Online Home Shop
Hi Harry,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!
Olivia @ OHS
Very quick delivery and would buy again…
Very quick delivery and would buy again from this sight
9 July 2026
Unprompted review
Reply from Online Home Shop
Hey Linda,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Lovely
Bought these throws for my garden for chilly evenings .Lovely and soft
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Peter,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Nice seat cushions
Nice seat cushions, but the covers are not removable you have to wash the whole thing. The cushion covers have zips so are easily washable.
6 July 2026
Unprompted review
Excellent company to shop with always…
Excellent company to shop with always been pleased with everything I have purchased.
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi Sue,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
I needed to email regarding a postal…
I needed to email regarding a postal issue. Mishqa replied and stayed in contact with me. She answered all my questions, found the problem and relayed to me what was happening. First class service.
7 July 2026
Unprompted review
Reply from Online Home Shop
Hi Liz,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!
Olivia @ OHS
Cushions
Very good I was kept up to date on when my items where arriving
1 July 2026
Unprompted review
Reply from Online Home Shop
Hey Deborah,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Lovely beds i bought two
Lovely beds i bought two, they are soft my dog loves them, they also wash perfectly too.
6 July 2026
Unprompted review
Reply from Online Home Shop
Hi Tracy,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Reply from Online Home Shop
Hi Paula,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Reply from Online Home Shop
Hi Stephen,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Love the quality and it was exactly as…
Love the quality and it was exactly as I would gave wanted
4 July 2026
Unprompted review
Reply from Online Home Shop
Hi Cathy,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
Reply from Online Home Shop
Hi,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
I am very pleased with the customer…
I am very pleased with the customer service I have received from Abongile he/she was most helpful in replying to my messages and getting my order resent very efficient.
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi Julie,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Abongile. We will make sure this goes back to them!
Olivia @ OHS
Quality gear
Have bought from this brilliant site many times before so will definitely use it again
23 June 2026
Unprompted review
Reply from Online Home Shop
Hi,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
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