Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more
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Review summary
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What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more
Company replied
I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more
Company replied
I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more
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Company details
About Online Home Shop
Written by the company
Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.
Why Online Home Shop?- Amazing Prices - You won't find better value, with bedding from £1!
- Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered
- Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast
Contact info
United Kingdom
- onlinehomeshop.com
4.1
Great
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discovered a few missing parts. Contacted OHS and received immediate reply from Leeaqaĥ she followed it through to the end and I received a partial refund for the missing parts which I had been able to get myself. Will definitely be using this company again and will recommend to family and friends. Once again thank you OHS for both quick delivery and reconciliation of the problem
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Irene,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!
Olivia @ OHS
Would return if it hadnt been such a…
Would return if it hadnt been such a big item, no screw holes lined up on chairs had to pay somebody to make new ones to assemble floor cushion came completly ripped along the seam had to fo in the bin no wonder things are in the sale
3 July 2026
Unprompted review
Reply from Online Home Shop
Hi Chelsea,
Thank you for your review.
I'm sorry to hear that you are experiencing issues with the item you've received - I cannot see you have advised our CS team of this, if you can let them know by replying to our most recent contact with images we'd be happy to look into resolving the issue for you.
Olivia @ OHS
Appaling experience ordered on 29th…
Appaling experience ordered on 29th June 2026 and still haven’t received my order on 9th July 2026. They seems to takes ages to confirm order had been sent then absolutely shambles by the delivery company and now saying they will deliver to an Inpost locker and not my home, for which I paid £3.95 delivery yet I have to go and collect myself!! Would not recommend this company or their delivery company, both are an absolute joke. Their customer service is appalling too just repeatedly saying they understand my frustration and they are looking into it and just telling me what I already know from the inpost tracking app!! Ridiculous!!! Was going to place another order but I am not going to bother and certainly won’t be recommending!!
29 June 2026
Unprompted review
Reply from Online Home Shop
Hi Wendy,
Thank you for your review.
We're sorry to hear you hadn't received your order - I can see your order was placed on 29th June and was dispatched within our estimated time-frame.
I can see that there was a delay in transit with the courier so our cs team had reached out to the courier to ask for further information to help this delivery. Sadly the information provided on the app is the information provided to ourselves also and for further information we have to reach out and wait for a response which the advisor was apologising for.
Our CS team had tried to resolve this matter as promptly as possible and I can see your order has since been delivered. Your feedback has been shared on to the third party courier company also.
Olivia @ OHS
Delivery service was very quick
Delivery service was very quick.
Quality of items are great. Made my children happy.
Would highly recommend OHS.
7 July 2026
Unprompted review
Reply from Online Home Shop
Hey Rozalia,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Excellent Quality
Never bought from this company before, so was a bit nervous about quality etc. I have to say I was really pleased with the quality of the cover etc. I bought a king size quilt, but the sheets were a double ( as that is what the mattress is) . I ordered the extra long depth as I have a lot of trouble trying to get double fitted sheets to fit. Delivered was on time & it comes altogether in a box. Will definitely be buying products again.
9 July 2026
Unprompted review
Reply from Online Home Shop
Hey Cally,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
ordered 2 items barstool and chairs and…
ordered 2 items barstool and chairs and 2 cushion covers sent a cushion instead and had to email asking where table and stools were to be told not even in stock although said 3 day delivery
2 July 2026
Unprompted review
Reply from Online Home Shop
Hi Sharon,
Thank you for your review.
We're very sorry to hear that you hadn't received your order as the item had gone out of stock before our website had updated this.
Please be assured this has been raised with our web-team and we apologise for the disappointment caused here.
Thank you for your feedback
Olivia @ OHS
Great product and fast delivery allways…
Great product and fast delivery allways happy with my purchases
6 July 2026
Unprompted review
Reply from Online Home Shop
Hey Tina,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
Great offers and lovely products.
Great offers and lovely products.
Always reliable delivery.
7 July 2026
Unprompted review
Reply from Online Home Shop
Hey Sheila,
Thank you for your review!
We're so glad to hear that you're happy with your order and the delivery service. 😊
We really appreciate the feedback.
Olivia @ OHS
I bought some items which were good…
I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , kept me fully informed and within a couple of days a refund was issued . Thank uou very much
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Miss Gillian,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Ntuthu. We will make sure this goes back to them!
Olivia @ OHS
Order arrived damaged but was sorted…
Order arrived damaged but was sorted out promptly by Laeeqah in customer services who was very helpful. A good experience overall.
3 July 2026
Unprompted review
Reply from Online Home Shop
Hi,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!
Olivia @ OHS
I had a slight issue with one of the…
I had a slight issue with one of the items I ordered however a lovely person called Justhea resolved the problem very promptly and I was extremely pleased. Great customer service.
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi Carla,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Justhea. We will make sure this goes back to them!
Olivia @ OHS
Parcel was lost from courier
Parcel was lost from courier, customer service mishqa was amazing at solving the issue
6 July 2026
Unprompted review
Reply from Online Home Shop
Hi Chloe,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!
Olivia @ OHS
Customer service was helpful at…
Customer service was helpful at resolving my issue and responded promptly.
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!
Olivia @ OHS
Good customer service
There was an issue with my item shipping, but was resolved promptly by Laeeqah and happy with customer service.
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Karen,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!
Olivia @ OHS
Very nice comfortable chairs
Very nice comfortable chairs, easy to assemble and delivery was quick.
5 July 2026
Unprompted review
I love your products
I love your products, however you need to change your delivery source. I ordered two coverless duvets. They were delivered on two separate occasions. And both times the parcels were left on the ground floor of my block of flats. Which is unacceptable.
9 July 2026
Unprompted review
Reply from Online Home Shop
Hi Patricia,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
I recently had to query a return as…
I recently had to query a return as Yodel hadn't sent me a time through. Sharnté helped me quickly and efficiently.
When the return was picked up, it looked like Yodel hadn't included one of the items but Sharnté was great and swiftly dealt with the issue.
Excellent customer service, friendly and professional.
Thanks Sharnté
The products we kept were great and we can now enjoy Summer on our new furniture!
8 July 2026
Unprompted review
Reply from Online Home Shop
Hi Samantha,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Sharnte. We will make sure this goes back to them!
Olivia @ OHS
Limeez was extremely helpful and…
Limeez was extremely helpful and efficient.
The product I ordered was faulty and no obligation I had a refund.
Many thanks 🙂
7 July 2026
Unprompted review
Reply from Online Home Shop
Hi Amy,
Thank you so much for your feedback.
We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!
Olivia @ OHS
Love the colours brightens my garden…
Love the colours brightens my garden furniture up.. just ordered somemore bits to match.
4 July 2026
Unprompted review
Reply from Online Home Shop
Hi Lynda,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
What a great service lovely rugs great…
What a great service lovely rugs great price look amazing would reco.end
1 July 2026
Unprompted review
Reply from Online Home Shop
Hi Mr Boakes,
Thank you so much for your review.
We're happy to hear that you love our products just as much as we do!
Have a lovely week!
Olivia – OHS
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