We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good price and speedy delivery. However, surprised that apart from acknowledging the order there were no further shipping/delivery updates. That is not common nowadays. Given the actual fast delivery... See more
I recently needed to install a wireless alarm and camera system at my premises, after a spate of antisocial events. Contacted Online Security Products and was amazed by the knowledge of their pro... See more
We are installers of automated gates and we purchase all our intercom systems from O S P, the next day shipping is a major bonus. I have had occasion to do a warranty claim and a return as I ordered... See more
Company details
- #35 of 46 best companies in Security equipment
Information provided by various external sources
Online Security Products, suppliers of professional CCTV, Door Entry, Access Control and Intruder parts from top manufacturers. We supply a vast range of professional products from leading manufacturers at low prices to trade and industry. Established in 2007 our staff are highly experienced having worked in the security industry for years.
Contact info
1, LS8 "XX, Leeds, United Kingdom
- 08008806123
- sales@onlinesecurityproducts.co.uk
- onlinesecurityproducts.co.uk
4.6
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m very pleased with the product thank…
I’m very pleased with the product thank you very much
3 June 2025
Excellent level of service
Excellent level of service, and informative technical support, many thanks,
25 May 2025
Service and price professional and friendly well done
Contacting the company and receiving a priced quote was fast and efficient, placing the order was welcomed surprise price drops and fast actioning in the delivery process, customer service was outstanding friendly and welcoming we will support this business in the future again. Tim our consultant was professional and friendly helpful and kind.
9 May 2025
Unprompted review
Fast delivery & very competitive…
Fast delivery & very competitive pricing
will be using again
29 April 2025
Great Service
Excellent communication. Kept me up to date with my order, quick reponse to my email and fast delivery.
6 May 2025
Great Company to deal with
Easy ordering from website. Delivery was next day! Great Company to deal with.
28 April 2025
customer services so helpful in…
customer services so helpful in returning a product and advising me on which product I required.
quick delivery (next day).
Communications brilliant.
25 March 2025
Really helpful and knowledgeable
Really helpful and knowledgeable. Great line of products and I would highly recommend the Daua IP range.
3 February 2025
Unprompted review
We like dealing with Online Security Products
As a family we have been successfully dealing with this Company now for many years. They are always polite, knowledgeable and our orders are always dispatched very promptly and efficiently.
We would highly recommend using them.
1 January 2025
Unprompted review
Great service and product knowledge
I recently needed to install a wireless alarm and camera system at my premises, after a spate of antisocial events. Contacted Online Security Products and was amazed by the knowledge of their products, who skilfully assisted me with the correct items to buy.
I received and installed the equipment and along with the after sales technical support, was up-and-running quickly.
Superb!
21 January 2025
Unprompted review
AVOID AVOID AVOID
AVOID AVOID AVOID! I bought something in November, and 3 months later, still no refund! 😡 Customer service is AWFUL – no "hi," no "thank you," just blame, blame, blame! They sent the wrong item, then blamed *me* for the refund delays! No refund because of the box? The manual? The wrapper?! Seriously?! Avoid this company! #Refund #Nightmare #CustomerService #Avoid #Shopping
On your message below you're stating that youre willing to help, but you have just sent a message by email to me as i left you a bad review... how poor from you treating your customers this way from behind doors, but in here you show that you want to help...
Should i post your message here? 🤔
Demanding me to change my review... 🤔
We're not in a 3r world country which you cannot speak loudly 🤔
19 January 2025
Unprompted review
Reply from ONLINE SECURITY PRODUCTS
Dear Mr. Mendonca (aka "Crazy for Delicious Food"),
Thank you for your updated review—though we note you've only removed one word from your original feedback, leaving the rest intact. Since you've raised the topic of "truth" and customer service, let’s walk through the events one last time, with the clarity and transparency we pride ourselves on.
• Timeline check:
You placed your order on 4th December, not in November. It shipped on 5th December and was delivered on 6th December. Your return request came after hours on 13th December, which we approved the next working day on 16th December. Detailed return instructions were emailed on 17th December, but unfortunately, we closed for Christmas (as did the manufacturer) from 22nd December to 2nd January, causing unavoidable delays. We’re sorry for any inconvenience caused, but festive cheer must take priority sometimes.
• Condition of the return:
When the item arrived back with us, it was neither new nor in resalable condition. You claimed damage during transit but only informed us two weeks later—far beyond the required notification period for courier claims. We still liaised with the manufacturer on your behalf to accept the item, absorbing the cost ourselves. So no, we didn’t “blame, blame, blame”—we resolved, resolved, resolved.
• The product:
You purchased a Videx 3390 VDS handset—exactly as advertised. If you were unsure of its compatibility with your setup, a quick call or email could have saved the headache. We’re always happy to provide guidance. Unfortunately, Videx doesn’t offer a “one-size-fits-all” model, so your expectations that it would magically fit your existing setup were, frankly, optimistic.
• Review specifics:
Your review accuses us of being a “nightmare,” and while we understand frustration, labelling our company as a scam, implying wrongdoing, and posting under the guise of an organization is misleading at best.
If we were indeed the “scam” you originally claimed, it’s unlikely we’d have spent so much time and effort trying to resolve your issue. Scammers don’t typically accept returns, write letters, or handle their own legal threats—they’re usually too busy sipping piña coladas on a beach somewhere.
On a serious note, businesses like ours rely on honest feedback to improve and serve customers better. False and exaggerated claims undermine that process and harm reputations needlessly. We’ve gone above and beyond to resolve this issue, refund your purchase, and accommodate your concerns—even though the product returned to us was damaged and unsellable.
We kindly ask you to reflect on your review once more and consider revising it to accurately reflect the facts. A touch of fairness would go a long way for both parties involved.
Wishing you all the best,
Philip Wilkinson
Director
Online Security Products Ltd.
Great company
Have used this company for years for the large CCTV systems in our business. They have always been very speedy to respond to queries and deliver goods, and are amazing at resolving any issues that have arisen.
1 November 2024
Unprompted review
Online Security Products and "Tim the Great"
Tim - what can I say this guy is over and above brilliant - excellent, or any other words you can think of, just A1 from start to finish.
Our company Derek Doorbells Ltd were trying to locate an door entry intercom system box, 20 years old, we managed to establish the maker and model.
After emailing Tim with the details and pictures, and explaining what is was, within in 10 minutes we'd established what it was, what we needed, and then ordered it at a reasonable price.
So can praise company or Tim enough it saved the company "Derek Doorbells LTD" and their customers a costly full system replacement.
If you in the market for this kind of stuff, it's just one stop shop, Online Security Products and hopefully you'll get "Tim the Great" like we did.
Sue - "Derek Doorbells LTD"
7 February 2024
Unprompted review
Low price but top quality service
We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure what to expect, but we need not have worried. Tim Wilkinson saw us through the ordering process and the items duly arrived and have been satisfactorily installed. Incidentally, the people who installed them said they would not have been able to obtain them from their usual suppliers for the price we paid!
7 September 2023
Unprompted review
These guys know their stuff
I have made several purchases from OLSP.
The guys know their kit and their service is second to none. I don't normally leave reviews, but these guys deserve it. I will be back soon.
Dave - Lazer Communications
12 October 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.