Online Turf Reviews 

2,239
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the turf, noting it often arrives in excellent condition and establishes well, leading to beautiful, lush lawns. The ordering process is frequently described as easy and straightforward, with many appreciating the helpful advice and clear communication provided. Reviewers also highlight the excellent delivery service, often mentioning prompt arrivals and very helpful drivers. However, some customers noted issues with delivery, including delays, missed scheduled times, and poor communication regarding updates. A few other people also felt that the turf quality was inconsistent, with some rolls arriving in poor condition, scorched, or containing unexpected debris.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising timely arrivals and helpful... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the turf as fresh,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the turf as excellent,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't recommend Online Turf enough... as a complete novice to gardening I found their website and info very easy to navigate and understand. The order and delivery was seemless and delivery driver was... See more

Rated 5 out of 5 stars

Could not fault anything about the service, Delivery was made on time when they said, driver was brilliant unloaded were l wanted it. Online turf is top Quality product my lawn looks great even thoug... See more

Rated 5 out of 5 stars

I had 16sq meters of Rye Gold turf delivered 22nd July from Online Turf. It was freshly cut perfect quality turf. Ordering was easy on line, kept informed regarding delivery and received it on palle... See more

Rated 5 out of 5 stars

Online Turf were outstanding from going online to browse and order to getting the quality turf delivered. The ordering process was simple to navigate and the additional advice online helped me. The... See more


Company details

  1. Turf and Soil Supplier
  2. Garden centre

Written by the company

Online Turf grow beautiful lawn turf, cut freshly to order and delivered next day. Order turf online today and choose from our great lawn range.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(2,239)

350 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Turf

Excellent service and Excellent product - will certainly use again and recommend to others.

5 June 2026
Unprompted review
Rated 2 out of 5 stars

The turf that arrived were half dead

The turf that arrived were half dead! I thought they will come to life after a while but no luck. As I didn’t take photographs on the day it arrived they didn’t offer any refunds. The quality of turf from b+q is some much better than this. The delivery service was not great as well. In general - bad service. The reason I place my review here was because this review was not posted on their website! Says a lot about this company!

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Great turf

Great turf. Arrived first thing in the morning the day after I ordered and was in really good condition. I planted 2 weeks ago and it looks great

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company!!!!!ORDERED £200 worth turf got delivery…

ORDERED £200 worth turf got delivery date. Not delivered by 3pm so rang up yes it's en route don't worry! 8pm obvs NOT coming! I'm not sure wats worse the non delivery when I had a labourer waiting to lay it OR the bullshit lies that it's on the way!!!! I would not recommend not use again and I best get my refund else I will take it further!!!!!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb Quality. Highly recommend

Here’s a polished version of your review:

The turf I ordered was of excellent quality. I placed the order on Friday morning, and it arrived the very next day on Saturday. It has now been laid for two weeks, and it is lush, green, and has established beautifully. The grass has grown really well, and I am extremely pleased with the result. I would highly recommend this supplier for both the quality of the turf and the prompt delivery service.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with the turf I…

Really impressed with the turf I bought. Every roll arrived in great condition — no yellowing, no thin patches, just dense, vibrant grass. It was simple to lay and looked perfect the moment it went down. After watering, it settled quickly and now looks like a professional lawn. Great value and great service from start to finish.

15 May 2026
Unprompted review
Rated 2 out of 5 stars

A big chunk of rotten turf

I received my order on Wednesday, 27 May around 5 PM . The turf was installed professionally on 28th May. About 25-30% of supply was in poor condition. When I contacted customer service, the response was that’s for Leaving the turf overnight !! I have photographs to show how bad some of the supply are and that can’t happen overnight !! Prompt response to communication and timely delivery, hence the two stars !!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect service

Absolutely perfect service, amazing quality turf at very reasonable prices. all delivered on time, the delivery driver was very helpful in bringing pallet down the drive for me and I was kept fully up to date of delivery time schedules. Grass was well wrapped and Delivery was on time would definitely recommend. Very convenient being able to pick a delivery date. Highly recommend! We ordered the Rye Gold Turf.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Totally impressed with the service and…

Totally impressed with the service and the quality of the Turf. I bought "Budget Turf" - it's excellent! lovely condition and easy to lay. Looked good straight away and should form a lovely, practical small front lawn.
Ordering was easy and delivery was quick.
A BIG Thank You Online Turf!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The condition of the grass was…

The condition of the grass was excellent, it was green and healthy and grew as it should. We also appreciated the advice we received from Online turf after the 2 weeks about how to continue to look after the grass.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

In this day and age whether it’s…

In this day and age whether it’s grocery shopping or shopping online for turf
Everyone wants to know how well they’ve done and as a rule I usually ignore it. But today is an exception, only ordered 14 rolls of turf and from the girl on the phone to the delivery guy very polite and helpful
It’s been 10 days since laying the turf and it’s looking great

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Green, green grass of home

I absolutely recommend this company to all who need a lawn. I was impressed by the beautiful, green grass, the speed of delivery, the lovely delivery man, and the effortless way of placing my order.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Good range of turf for domestic…

Good range of turf for domestic purposes, very competitive pricing and really quick delivery. Follow up emails were very welcome, helping to ensure the turf was laid properly and cared for to produce a wonderful finish.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful turf, cheapest price. Read full review

I purchased 60M2 rye gold grass. When it turned up, on time. I was shocked by the quality and the freshness of the grass. The price was much cheaper than I could get locally. It's been 6 days since laying and I'm absolutely thrilled. After showing off pictures of my new garden I always tell them where I got the turf. My garden has gone from common uneven grass to a small slice of heaven. Thank you.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Having ordered turf on line I felt the…

Having ordered turf on line I felt the price was very good there was good communication throughout delivery and the turf was delivered on time the driver was great and managed to get turf down my driveway for me would definitely recommend and use again. The turf was well packaged and if very good quality

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service ,amazing delivery

Great service ,amazing delivery, I ordered the stadium turf & looks stunning laid & is thriving after 3 days ,would highly recommend this company for top quality turf & aftercare also , thank you Online turf

22 May 2026
Unprompted review

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