OnlyDomains Reviews 4,358

The worst of the worst people ever seen in my life, extremely bad support, extremely bad service, very corrupt full or error system, very lazy and slow support

Really helpfull customer Service. I Had a great experience, it was fast and really helpful with Khrystyna

I’ve used OnlyDomains for years and the support quality has collapsed. I opened a support request 25 days ago to transfer a domain. I followed up three times. I received two replies that completely misread the issue. Support sent me an auth code multiple times even though the problem had nothing to do with auth codes. The actual blocker was DNSSEC being enabled on the registrar side. Cloudflare rejects transfers when the DS record is still present. I spelled this out in detail. Support ignored it.

The new “support” system is an AI front end that says it will create a ticket, and it does, but no one with technical competence appears to read it. The result is canned, generic responses that don’t resolve anything. In my case the domain is stuck, the transfer is stalled, and the registrar is still sending me automated renewal warnings while doing nothing to fix the transfer issue.

I don’t recommend using OnlyDomains for anything that requires competent human support. Competent support seems to have been replaced by an intake bot and template emails.

SSL Certificate due
Raised my renewal a week before and fully paid. Status is still pending where cerificate will expire tomorrow. Unable to reach out to team. Chat is only bot. No human. No number to contact. Time to start looking for other provider.

CUSTOMER CARE
PROMT REACTION
EXCELLENT SUPPORT

Takes an act of GOD to turn off auto renew.
CROOKS!

It's been almost a month since I purchased the domain langcom.com.au from onlydomains.com, and it hasn't been activated, nor have I received the refund I asked for because of the long delay in activating it.
I've written to them via chat and email, but I've received nothing but an automated, useless reply that doesn't provide any help.

So far so good. At first I found getting replies taking a long time because of email, but once I stuck it out and waited for a live chat, someone named Maria was very helpful and sorted out my payment issues for me. Took my almost an hour going back and forwards. I'm happy to report it's all done now. Let's see how things go with OnlyDomains long term. I'm optimistic as I was recommended them by someone I trust.

the worst company i ever dealt with!
everything is AI and no human support.
i sent message to onlydomain, multiple times,
they replied me one day later asking what my domain is???!!!! it is clearly showing on the message ?? are you blind? and after that they disappeared again. and ignoring my messages.
useless company!! so annoying.

even their response to this review is done by AI.
i am completely speechless... i already reported to auDA and auDA resolved issue for me. if someone have any issue just go to auDA directly. dont waste your time on contacting this people.

I have a few domains with onlydomains reducing them down as and when some are not required anymore. The service has become more automated and the hours of contact on live chat is limited and AI driven which is annoying. However I could leave my email and a human get back to me which they did.

How can a provider of internet services like onlydomains have a website the payment component of which does not work with Firefox!

That aside onlydomains have been a reliable provider of domain names for us for the last several years,

We are trying to renew our domaine roomy.ae it takes so much time to get response , we have been creating so many tokens but all agents are offline

Really happy with the speed of resolving my issue with a renewal of my hosting and email issue.

Our client paid us the renewal payment for the domain dhowcruises.ae. We were trying to renew the domain from 18 December 2025, but we are facing an error, and onlydomains is unresponsive. We generated multiple tickets and sent emails, but there has been no response from your side. The domain is too important and affects our client's business.
We request you to check and help us renew the domain dhowcruises.ae.

proffesional helper, quick and verry nice

UPDATE:
OnlyDomains has replied publicly stating they could not identify our details. However, we have already raised a support ticket and contacted their team directly multiple times, with no response on tickets, no email reply, and no live chat agent available.
Invoice Number: 2412150442157203023
Payment Date: 18 December
This issue remains unresolved and is seriously impacting our client’s business. We are ready to provide any required verification immediately. We request urgent escalation and domain renewal.

Outgoing mail issue remains unresolved, and no emails are being sent from our server in the past one week. How much longer are we expected to wait? The technical support has been extremely slow, and they seem to be taking their own time to address this issue. It is becoming very difficult to depend on and operate an email hosting service under these conditions.

very bad customer service, my domain is not working for last 3 days and they are not providing any support.

The best domain provider on earth. I tried this great onlydomains a domain provider for several times they are great. Great user interface, experience and support.
Thanks.
I tested some other networks they are really bad ones. without mentioning their names.
My best and favorite one is onlydomains.