Very good communication at every stage of claim. Have only knocked off one star as payment hasn’t landed yet, but I’ve been told it’s on route… They have paid earlier payments so no need to think th... See more
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Review summary
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I wrote a previously bad review below based upon a disagreement regarding a condition. Since then they reviewed my case and made a payment. subsequently my pet died unfortunately. Following this they... See more
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Unfortunately I had to make a claim for one of my cats recently but once I got online it was straight forward enough & then only paws contacted my vets who dealt with the claim . The only downside was... See more
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A very easy to navigate customer portal and quick, efficient claims process - so much easier than other insurers where you have to download, complete, sign and re-upload paper forms. With Only Paws, i... See more
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Company details
- #25 of 30 best companies in Pet Insurance Company
Written by the company
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Contact info
100 Bishopsgate, EC2N 4AG, London, United Kingdom
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4.3
Excellent
405 reviews
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Replied to 100% of negative reviews
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Great service provided by Only Paws…
Great service provided by Only Paws .There was a bit of confusion with our claim as our dog came back to the UK with us from Turkey .However ,the team at only paws were very thorough but once the confusion was cleared up it was plain sailing.Thanks Only Paws -great experience.
20 May 2025
Reply from Only Paws Pet Insurance
Good Morning David, Thank you so much for your lovely review! We're really pleased to hear you had a great experience with Only Paws, even with the initial confusion around your claim. We understand that situations like bringing a pet from abroad can be a bit complex, so we’re glad our team was able to work through everything thoroughly and get things resolved smoothly for you.
It’s wonderful to know everything was plain sailing in the end — we truly appreciate your patience and kind words.
Wishing you and your dog all the best,
The Only Paws Pet Insurance Team
Vat after set dd up bit of a con
27 May 2025
Reply from Only Paws Pet Insurance
Good Evening Stephen, Thank you for your feedback.
Just to clarify, we don’t charge VAT on our policies. The reference you may be thinking of is to Insurance Premium Tax (IPT), which is a government-required tax and is already included within the premium you see throughout the quote process.
It’s not an additional charge added after setting up the policy — the full cost, including IPT, is displayed clearly at every stage of the journey.
If you have any questions or would like us to take a closer look at your quote, feel free to get in touch at info@onlypawspetinsurance.co.uk — we’re here to help.
Kind Regards,
The Only Paws Pet Insurance Team 🐾
Pet priority simplified
Just so simple to navigate.
Both pets added at the same time time.
Good value for money.
No excessive compulsory excess.
Life time cover & dental cover options.
Very pleased, would recommend.
24 May 2025
Reply from Only Paws Pet Insurance
Hi Ann,
Thank you so much for your fantastic review! We're thrilled to hear that you found the process simple to navigate and that adding both pets was easy. It's great to know our cover options — including lifetime and dental — met your needs and offered real value.
Your recommendation truly means a lot to us. We're so pleased you're happy with your experience, and we're here if you ever need any support along the way.
Warmest wishes,
The Only Paws Pet Insurance Team 🐾
Just set up as a new customer
Just set up as a new customer - Quote was cheaper than we had been paying and was very easy to set up.
18 May 2025
Reply from Only Paws Pet Insurance
Good Morning Tracy. Thank you for your kind review and welcome to Only Paws 🐾
Reply from Only Paws Pet Insurance
Good Morning Lisa, Thank you for your kind review. Our policies are fully customisable to suit your needs and to keep costs low.
So quick and easy to set the insurance…
So quick and easy to set the insurance and direct debit up
16 May 2025
Reply from Only Paws Pet Insurance
Good afternoon Jane. The team work hard to make the quote journey as easy and efficient as possible. Welcome to Only Paws! 🐾
a great communication and a great…
a great communication and a great service ,I disnt havr any problems with claims
16 May 2025
Reply from Only Paws Pet Insurance
Good Afternoon Anna, thank you for your kind review. Our claims team work hard to provide an efficient and speedy claims process!
Comprehensive and user friendly…
Comprehensive and user friendly interface for purchasing pet insurance.
15 May 2025
Reply from Only Paws Pet Insurance
Good afternoon Alan, thank you for your review. Welcome to Only Paws 🐾
Reply from Only Paws Pet Insurance
Good Morning Jeff. Thank you for your kind review. Welcome to Only Paws 🐾
Reply from Only Paws Pet Insurance
Good Morning Jane, thank you for your kind review. Welcome to Only Paws 🐾
Only Paws Pet insurance for our two cats
We have used Only Paws Pet insurance for over a year now for all of our cats, and are very satisfied with the service level and coverage. Whenever we raised a claim, we got prompt responses and the claims are processed quickly.
1 May 2025
Reply from Only Paws Pet Insurance
Good Afternoon Vanessa, Thank you for your kind review. Our claims team work hard for a quick turnaround, so that our customers are not waiting long for their claim to be processed!
My first time with Only Paws pet…
My first time with Only Paws pet insurance.
Claiming was easily carried out.
Everything clearly listed.
Good experience in what can be an emotional time.
I will certainly be staying with Only Paws.
29 April 2025
Reply from Only Paws Pet Insurance
Good Morning Shirley. Thank you for your lovely review. Our team work hard to make the claims process is as easy and stress free as possible
Excellent service
Excellent service. Completed the claim the day of the treatment and then the claim was approved 48 hours later. Easy and simple to complete all done online.
17 April 2025
Reply from Only Paws Pet Insurance
Good Morning Marke, Thank you for your kind review. Our claims team work hard for a speedy and efficient clams process!
Seems Scammy
Coverage for 'veterinary fees' does not cover what usual policies do- read the small print. Paying what I would pay in other policies for premium insurance and it doesn't even cover take home medication...like ALL OTHER insurers do. None of this is immediately obvious that this is the case. Also my last claim has £30 deducted for a limit on 'lab fees'....so they don't even cover basic vet fees either. AVOID AT ALL COSTS.
22 April 2025
Reply from Only Paws Pet Insurance
Good afternoon, thank you for your review, your feedback is important to us. Our Boosters are designed to give customers a more bespoke policy which is tailored to suit their individual needs. These are offered throughout your quote journey and can also be added at any time during your policy period. We cover laboratory fees, its the additional fees that vet practices charge for postage, packing, processing and interpretation that are usually under £25 that are capped and this is a common insurance industry cap. I can see that the claims team have been in touch, if you need further clarification please contact us at claims@onlypawspetinsurance.co.uk.
Reply from Only Paws Pet Insurance
Good Afternoon and thank you for your kind review. Welcome to Only Paws 🐾
I do not give out five stars lightly
I do not give out five stars lightly, however, not only did Only Paws respond to my claim in a way I never expected (I am usually quite cynical of insurance companies) they went above and beyond my expectations. Everything was just so easy in what was a really awful time for us. I honestly had to do hardly anything. I never once chased them. They were clear, quick to action and so lovely during the whole stressful time. We very sadly lost our lovely boy in the end and I was dreading telling them and having to ask to cancel my policy BUT from them working with my vet directly (who also commented we on how impressed they were) they found out about our cat passing and contacted me to say they were so sorry to hear the news and would be cancelling my policy and returning my most recent direct debit. My refund and the vets payments were all processed within days. If you need a reliable and stress free company to use for your loved ones I 100% recommend Only Paws. Thank you to all on the team.
7 April 2025
Unprompted review
Reply from Only Paws Pet Insurance
Good Morning Rosie and thank you for your lovely review. Please accept our sincere condolences for your loss, I will feed this back to the team, they work hard to make sure the process is smooth and stress free at a difficult time.
claim payment
Very easy process for claim payment. Gave full explanation of what was and was not included as part of the claim. Really pleased we took out the optional dental booster.
9 April 2025
Unprompted review
Reply from Only Paws Pet Insurance
Good afternoon Darren. Thank you for your kind review. I will feed this back to the team. I'm glad you are happy with our Dental Booster cover, which covers for dental illnesses.
Really easy to understand what was…
Really easy to understand what was included and what wasn’t in this company’s different policy’s
6 March 2025
Unprompted review
Reply from Only Paws Pet Insurance
Good Morning and thank you for your kind review. Welcome to Only Paws 🐾🐾
Reply from Only Paws Pet Insurance
Good afternoon Laura and thank you for your review. Our claims team work hard to ensure a smooth and efficient claims process for a speedy turnaround.
Very quick response once I had…
Very quick response once I had submitted more information
24 February 2025
Unprompted review
Reply from Only Paws Pet Insurance
Good afternoon Deborah, Thank you for your kind review. Our customer success team work hard for a quick turnaround and aim to respond in 1 hour during working times.
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