I have been a customer of onnit for years and everything was great for years and then for some reason they stopped caring about their customers. My orders kept getting screwed up and delayed or they k... See more
Company replied
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See what reviewers are saying
I’m reordering supplements as well as trying out some new ones, and I had an issue applying my discount code to my order. I reached out to customer support via email. They responded to my query the n... See more
I’ve been using the Total Human packs since 2022 and it’s been an amazing experience. I work in heavy industrial/utilities and it’s long hours, constant travel, and since being in this, I rarely get s... See more
Company replied
Cailee B. was extremely helpful and was able to fix my shipping address issue extremely fast! I really appreciate her professionalism and the level of care she brought to the situation. <3
Company details
Contact info
4401 Freidrich Ln Suite 302, 78744, Austin
- 855-666-4899
- help@onnit.com
- onnit.com
3.6
Average
16K reviews
Replied to 9% of negative reviews
Typically replies within 24 hours
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Alpha Brain provided no legitimate…
Alpha Brain provided no legitimate benefit for ME. In fact, it made it more difficult to perform my job, putting my/public safety at risk.
29 June 2018
Unprompted review
Reply from Onnit
Hello David,
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
paid for express shipping showed up a…
paid for express shipping showed up a week later missing one of the products i ordered
29 June 2018
Unprompted review
Reply from Onnit
Hi James,
We are sorry to hear about your order issues. After searching your account we have not had any contact from you about this missing item. We are always happy to correct mistakes like this, but do need to be informed. As far as your shipping time frame, USPS does not give deliver guarantees. We do recommend FedEx Home Delivery for future orders, as they have a better track record for delivery times!
Thank you
Extremely happy with the product and…
Extremely happy with the product and service. The Hyper vest fits fantastic and doesn't move while running. Postage to Australia was fast too.
28 June 2018
Unprompted review
Best Product I have ever bought!
Best Product I have ever bought!
You will love every last drop!
28 June 2018
Unprompted review
Made me sick
On day one, nothing happened. On day two I got sick. Nausea for several hours, on and off. I wish I never took it.
28 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
The fact that the only way for a sample…
The fact that the only way for a sample is to sign up for a subscription is preposterous. If you want to give the option, great. But requiring no way around it, or not offering bottle purchase is obsurd and will be your downfall.
28 June 2018
Unprompted review
Reply from Onnit
Hi KC,
Thanks for your feedback. However, customers have full control over subscription orders. Subscriptions can be canceled at any time without additional fees. Please note, all trial programs offered by Onnit will be subscription based, and with that knowledge, you are fully prepared for future opt-ins!
Thank you.
Didn't notice a change
28 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
Bottle arrived without a expiration…
Bottle arrived without a expiration date. Where usual expiration date is listed is simply a manufacturer date. The product didn’t replicate much of what was expected from the marketing campaign online. I still ate two pills to test. Might have gotten sent an expired bottle. But once again how could I know? No date. I won’t be buying again.
28 June 2018
Unprompted review
Reply from Onnit
Hi Jay,
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please note, Onnit supplements are good for two years past the manufacturers date listed on the bottle. Please let us know if we can answer any questions or assist you further.
Thanks!
Didn't feel a difference
Didn't feel a difference. Made me sick if anything.
28 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
Overrated!!
Had to return the first product I bought. Am not impressed with the Elk Bar either. Thanks Joe
27 June 2018
Unprompted review
Reply from Onnit
We are sorry to hear you are not enjoying our Ekl bars! Please let us know if we can be of any assistance at Help@Onnit.com
Thank you.
Too hard on my stomach also caused eye…
Too hard on my stomach also caused eye twitching
27 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
Alpha Brain gave me diarrhea
Alpha Brain gave me diarrhea. Felt alert but spent most of it on the toilet.
27 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
I didn’t feel anything
27 June 2018
Unprompted review
Reply from Onnit
Thanks for sharing your experience! Everyone's biochemistry can be so different, and because of this, they can respond differently to supplementation. Apologies that this formula wasn't better suited for you!
Please let us know if we can answer any questions or assist you further.
Thanks!
Great product (suspension rings)
Great product (suspension rings), quick shipping!
27 June 2018
Unprompted review
This works and helped me recall…
This works and helped me recall memories at the edge which were usually hard to get to. Wish it were a tad cheaper.
27 June 2018
Unprompted review
I really enjoyed the toasted coconut…
I really enjoyed the toasted coconut flavor.
Due to perhaps my impulsive buying, I bought Onnit Recovery Protein after hearing about it on Joe Rogan's podcast but didn't realize it was only 410g at a price of 40-45$ (no subscription). That makes it rather pricey per-gram compared to something around 700-800g at 50-60$ (not to mention I can get something like Vega Post-Workout Protein with double the protein in one serving compared to Onnit).
It has BCAAs and creatine which is great and perhaps gives me a little more of a recovery boost, but personally I'd need a little more bang for my buck to justify it over competitors.
27 June 2018
Unprompted review
Reply from Onnit
Hello,
We're sorry to hear you have not had a positive experience with us. We understand that our prices are not for everyone, we source quality ingredients that come with a higher price tag for sourcing. We pride ourselves for being as transparent as possible with our customers and feedback such as yours only helps us grow and improve the customer experience. We appreciate your input.
Thanks!
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