ONP Solicitors Reviews 27,949

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, noting the professionalism, efficiency, and helpfulness of the staff throughout various processes like home purchases and remortgages. Many appreciate the prompt responses and clear communication, which made complex procedures feel much smoother and less stressful. The user experience is often described as easy and straightforward, with some reviewers praising the effective progress tracking systems. However, some customers also noted issues with communication, experiencing slow responses or a lack of clear updates on their cases. A few other people also felt that the service could be impersonal, and some reported delays in the process, leading to frustration.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, knowledge, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and... See more

Response time

Consumers find response times to be positive, with many praising the promptness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the clear, efficient, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting the mobile app as a key factor in making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently used ONP Solicitors and all we can say is that, we were very happy with all the services they have provided to us during our recent home purchase. Their prompt response, profession... See more

Rated 5 out of 5 stars

Ali at ONP was very helpful , any questions I had were answered immediately , when calling there it is very quick to get through to your case manager. We were on a short timescale and we completed ahe... See more

Company replied

Rated 5 out of 5 stars

ONP solicitors completed the conveyancing for my first home. Kate and her team were great throughout the purchase process. The app the company use as well is great, easy to see where the process is... See more

Company replied

Rated 5 out of 5 stars

I was recommended ONP by my equally amazing mortgage broker, who instinctively knew they’d be a great match for me. I really appreciated the clear communication and guidance throughout, and genuin... See more

Company replied


Company details

  1. #31 of 62 best companies in Conveyancer
  2. #94 of 154 best companies in Legal Services
  3. #27 of 40 best companies in Property lawyer

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bradley Colburn was truly exceptional!

Bradley Colburn was truly exceptional. He handled my remortgage and a transfer of equity with remarkable dedication, consistently going above and beyond at every stage. Even when completion was delayed through no fault of his own, Bradley worked at incredible speed and pulled off what felt like miracles to ensure everything went through at very short notice.

There were a few external challenges along the way, but Bradley’s calm reassurance and constant support made the entire process far less stressful. He remained professional throughout, explained each step clearly, and kept me fully informed at all times, even outside normal working hours. I always felt that Bradley had my best interests and that I was in safe hands.

I genuinely cannot thank Bradley enough. I’m extremely grateful for his hard work, commitment, and expertise. I couldn’t recommend him more highly. Five stars without hesitation.

27 May 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We are so pleased to hear about your exceptional experience. We appreciate your kind words regarding the dedication and support you received, especially during unexpected delays. It's wonderful to know we could make the process less stressful and that you felt confident in our handling of your remortgage and transfer of equity. Thank you for your high recommendation.

ONP Solicitors

Rated 5 out of 5 stars

ONP Solicitors we found extremely…

ONP Solicitors we found extremely professional in the assistance of navigating through the endless paperwork for the purchase of our new property, they made it so easy.

29 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased we made navigating the paperwork for your new property purchase easy. Thank you for your kind feedback!

ONP Solicitors

Rated 5 out of 5 stars

Sarah from ONP Solicitors has been…

Sarah from ONP Solicitors has been fantastic throughout the process. All enquiries were handled efficiently, and her responses were always within 24 hours. Sarah explained the entire process thoroughly, making everything smooth and stress-free

22 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so glad to hear that our team provided such efficient and thorough support, making your experience smooth and stress-free. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Great service & speedy process

We’ve recently purchased our first property and Emily made what initially felt like a very daunting process feel completely seamless from start to finish. As first-time buyers with limited knowledge, we really appreciated how supportive, responsive and professional she was throughout.

Emily provided us with daily updates, was always quick to answer any questions, and ensured everything progressed efficiently. Thanks to her hard work and organisation, we completed just two months after our offer was accepted.

We honestly couldn’t have asked for a better solicitor and would highly recommend Emily to anyone purchasing a property.

27 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear about your positive experience purchasing your first property! We appreciate your kind words regarding our team's supportive, responsive, and professional approach. It's great to know that our work helped make the process seamless. Thank you for recommending our services!

ONP Solicitors

Rated 5 out of 5 stars

ONP solicitors completed the…

ONP solicitors completed the conveyancing for my first home. Kate and her team were great throughout the purchase process. The app the company use as well is great, easy to see where the process is upto and easy to communicate with the team and send the relevant documents.

Thanks for helping buy my first home

27 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so happy to hear about your positive experience with us during your first home purchase! It's great you found our app and team helpful. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

A Truly Exceptional Home-Buying Experience with ONP and Robert

We cannot thank ONP enough, especially Robert, for the incredible support and professionalism throughout our home-buying journey. As first-time buyers, my wife and I had little knowledge about the process and honestly did not know what to expect. Buying a home can feel overwhelming, but ONP made everything so much easier, clearer, and less stressful from beginning to end.

Robert was absolutely outstanding — patient, knowledgeable, responsive, and always willing to explain every step in a way we could understand. He made us feel reassured and confident throughout the entire process. No question was ever too small, and his dedication truly showed how much he cared about helping us achieve our dream of becoming homeowners.

One thing that really stood out was ONP’s amazing app. The level of organisation, communication, and transparency within the app was exceptional. It gave us real-time updates, kept everything straightforward, and made us feel involved and informed every step of the way. You can genuinely feel the expertise and professionalism behind the entire system and team.

If you are buying a home — especially as a first-time buyer — ONP is the team you want by your side. Professional, efficient, supportive, and truly exceptional in every way. We highly recommend ONP and especially Robert to anyone looking for the best possible experience when purchasing a property. Thank you again for making our dream a reality!

25 May 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We are so grateful for your incredibly kind words and delighted to hear about your positive home-buying experience. It truly makes our day to know we could make such a significant journey easier and clearer for you as first-time buyers. We are especially proud that our team's dedication and our app's functionality contributed to making your dream a reality. Thank you for your wonderful recommendation!

ONP Solicitors

Rated 2 out of 5 stars

Let down during the final stages

Process has been very well handled until final stages. Our conveyancer has been brilliant throughout but unfortunately has been off this week during our final stages and our case has been passed along to another case handler. Responses are very vague regarding what the delays are, and we are getting very conflicting information from different people each time we contact them. It’s so disappointing that it has come to this after what has been a relatively smooth process. When you’re paying nearly £2,000 for a service, I expect more information than “there’s a lot of things going on in the background” and being told they’ll request our deposit “within 2 business days” conveniently before the weekend (despite all enquiries being satisfied and searches returned) at such a time-sensitive point of the process when you’re trying to arrange time off work, removals, etc. No explanation of why the two business days, or what the ‘background processes are’, or what we are actually waiting for, or when we can expect to exchange and complete. It just makes me feel like we are being completely fobbed off until our solicitor gets back. It’s a shame her great work has been let down by whoever’s handling her cases this week. I would appreciate a call ASAP from someone who can assist as we are desperately trying to progress our chain-free purchase.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful senior case handler

Very helpful senior case handler, she was very prompt and was on the top of the job all the time.

22 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback! We're glad our senior case handler was prompt and on top of the job.

ONP Solicitors

Rated 5 out of 5 stars

Looking for a reliable solicitor when…

Looking for a reliable solicitor when buying a house, ONP solicitors is the way to go. They are friendly, competent, professional, thorough and they get the work done on time.
If you have a specific time that you want to move into your new home, just tell ONP Solicitors, they deliver. Thank you ONP solicitors.

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased to hear our team was friendly, professional, and delivered on time for your home purchase. Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent efficienct service provided…

Excellent efficient service provided with step by step guidance and support throughout. A special thank you to Chelsie Frost for her excellent customer service.

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're delighted you found our service efficient and helpful. Thank you!

ONP Solicitors

Rated 5 out of 5 stars

Would recommend++

This is a great warm modern solicitor service that helped me along every step of my inquiry - I wish Meg W and the team all the best in all future ventures,

22 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so glad we could assist you every step of the way. We appreciate your kind words and wish you all the best!

ONP Solicitors

Rated 5 out of 5 stars

This service was incredibly helpful…

This service was incredibly helpful throughout the entire property buying process. Their guidance made a complex journey feel much more manageable. I truly appreciated their support at every step. It's wonderful to find such dedicated assistance when making a significant purchase. I highly recommend their expertise.

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so happy to hear our guidance made your property buying journey manageable. We truly appreciate your kind words and recommendation. Thank you for choosing our services!

ONP Solicitors

Rated 5 out of 5 stars

Amazing service backed by a fantastic app

I was recommended ONP by my equally amazing mortgage broker, who instinctively knew they’d be a great match for me. I really appreciated the clear communication and guidance throughout, and genuinely felt that Carleigh was in my corner the whole way.

Their app was fantastic too – it made it so easy to track progress, and I found myself mentioning it to so many people who were equally impressed.

I’d highly recommend Carleigh and ONP.

26 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're delighted to hear about your positive experience and that you felt supported throughout the process. It's wonderful that our app made tracking progress easy for you. Thank you for your strong recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Brooke was fantastic to deal with

Brooke was fantastic to deal with, professional, friendly and always responds to any emails straight away! She arranged our remortgage with no fuss at all and had it all done exactly when we needed it and at a very fair price.
Top job and will definitely be using in the future!

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your fantastic feedback! We're so glad our team provided professional and friendly service, arranging your remortgage efficiently and at a fair price. We look forward to assisting you again!

ONP Solicitors

Rated 5 out of 5 stars

Personal effective service

Personal service. Rapid helpful responses. Carried out the legal work extremely effectively. Would not hesitate to use ONP Solicitors if the opportunity arises

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased you found our service personal, effective, and responsive. Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent solicitor

Excellent solicitor . The staff are professional, efficient, and very responsive.
They handled everything smoothly and kept me informed at every stage.

22 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so pleased our professional and efficient staff handled everything smoothly, keeping you informed. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Outstanding Support Throughout My Home Purchase

Dawn was fantastic throughout the entire process of purchasing my home. She was professional, efficient and always quick to respond whenever I had questions or needed updates. Buying a property can be overwhelming at times, but Dawn made everything feel much more manageable and kept things moving smoothly from start to finish. I really appreciated all her hard work, support and attention to detail throughout the process. Thank you again, Dawn!

28 May 2026
ONP Solicitors logo

Reply from ONP Solicitors

We are so pleased to hear that your home-buying experience was smooth and manageable. It's wonderful to know our team's dedication and attention to detail made such a positive impact. Thank you for your kind words!

ONP Solicitors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look