On site Plumbers Reviews 

Absolutely disgusting they gave us a quote and charged over double the cost have asked the question why just keep getting fobbed off would not recommend to anyone we are fuming

These guys are an absolute rip off. They tried to charge me £330 ex VAT for 1 hour labour charge. The technician was in and out my house within 35 minutes.
Absolutely joke, I’ve had to go to trading standards about this as they also just wouldn’t get back to me via email and when you call to complain they say they can’t put you through to anyone.

DO NOT USE THIS COMPANY. Extremely expensive - No information on hourly rate beforehand, despite request. They pull a figure out of the air it seems. Half hour job £249. The workman was fine and seemed competent, plus a bit embarrassed by the company fee.

Abolote ripoff i am crying n shaking in shock wouldn't give me price before work left with no choice but to pay what i couldnt afford please please dont make my mistake people

These people commit fraud. DO NOT USE THEM.
They used intimidation techniques by demanding the job be paid without an invoice. They refused to leave my premises whilst I queried their very vague invoice - that had no details or report of the job also without tradesman reference number.
Emergency call out charged despite me booking it 48 hours in advance.
Two men stayed in my flat with my female tenant - refusing to leave for over 1.5 hours ( I thought they had left )
When I said I was sorting it out with their office ( they had a woman answering a phone to pretend they represent them) they started to threaten to rip it the sealant- shouting and being very aggressive. I've informed the police and trading standards.
Charge £394 for SEALANT job that took less than an hour. Immoral operators.

Not even a Single Star, it’s nothing but a scam. Spent more time in looting money than the work.

Do not use. Phoned for a plumber for a leak in kitchen. £49 call out charge, 2 hrs labour £400. Job still not done. Came out following day and still didn't fix the leak £150 later. No invoices. Called another plumber, fixed leak within 10 mins with a washer. Using Google guarantee to claim money back and reporting to trading standards. No land line and mobile number frequently changes.

This is scam company never go near them. I had F2 fault showing on my boiler and no hot water. I Called them on 5/7/24, they sent in engineer. He claimed there’s a leaking pipe so he changed it. After changing pipe or fixing the leak the boiler lost power. I had to called in about 3 gas safe engineers and all could not fixed it. In the end I had to buy new boiler. This scammers after destroying my boiler were demanding £625 for changing about 3-4 inch long pipe. If you really want your peace of mind please run away from them.

Qouted £49 call out and when asked about extras just said any additional parts and labour would be extra. No mention of hourly or minimum charge whatsoever. Electrician turned up 4 hrs late and the remedy was trigger switch on the circuit bosrd needing flicking. Took 1 min from his arrival to doing - I then get a phone call stating I owe £322. Total scam - Avoid at all costs. The business operates under a number of business names 24/7 emergency, Best Technicians and many more. They operate from an accommodation address, If you do not ask for a full breakdown of possible charges you are 100% sure to get ripped off. I am passing on details to Trading Standards and BBC Watchdog.

We required our kitchen tap fixing as it was spraying water all over the wall behind it. I just want to clarify that I am not unhappy with the plumber sent as he was extremely professional and did an amazing job. The company disclosed to us a call out fee of £50 which we agreed with. On the phone we were told that there would be labour and parts charges. However, no parts were needed in the end and the job took 15 minutes. We were told over the phone during payment that we made a late call out. However, we called in the middle of the afternoon and were told that a plumber would be here in an hour to an hour and a half. He turned up at 1900 (four hours later) but through no fault of his own. Again this isn’t a dig at him. The company did not call me to tell me that he was running late at all.
In total we were charged £349 for a 15 minute job with no materials needed. I think this is completely unacceptable as labour costs were not disclosed to me on the phone. I feel scammed and will be making a formal complaint.

A few days following the tap broke again. Just to add salt to the wound ! No invoice was sent to us either.

Another update: following my review I can see that Best Technicians has replied. It seems that they have copied and pasted the exact same response to me as they have to other negative reviews.

Avoid. Phoned re a problem with kitchen tap. Called the number to see if they could help. Bizarrely was able to get someone booked in within 2min for next day. Asked about costs was told £49 for call out. Worked out I could fix simple problem myself so called back within 15mins to cancel. Was told I owed the £49 call out charge. Explained there had been no mention of cancellation fees and asked for their cancellation policy. Much dithering at her end. Hung up. Avoid. Weird to see they have 150+ reviews at 5 star...Fake.

Booked then looked up reviews 100% it's a scam tries saying I have to pay a call our fee to cancel bye bye didn't take no details only address avoid at all costs trust the reviews

Fraud agency
Booked a plumber for a simple leak called at 18.30 and was promised to have an engineer in 20-30Min . Plumber turned up after 1.5hours and I had already fixed the leak waiting for the plumber . He arrived Did a 5min job of checking all taps and I got an invoice of 269£ . While booking I was informed I would have to pay 49£ but nobody mentioned that a minimum of 200£ would be charged for a 5-7 min job and no use of spare parts either .
Absolute daylight robbery by a a group of fraud people .

Plumber came out 1.5hrs late for both my showers running only hot water. After 10 mins he said he needs to replace one shower with labour £450, other showers repair was “more complicated” he said. Refused to let him change it, paid the £50 call out and got rid.
Had a handyman friend come round and found I wasn’t using either of the showers controls properly, £0 fix as they weren’t broken. I assume they have a van load of cheap showers they want to get rid of.
AVOID AVOID AVOID !!!!!!
Look for a local plumber in your area.

Call best technicians on Saturday 7 September 2024 for leaking pipe to the kitchen tap said the call out charge of £48 I was ok with that . The plumber arrived within 2 hours found the problem replaced the pipe . I have no problem with the plumber who worked well and was polite. When he had finished I had a phone call from best technicians who told me that the bill was £418 cash or bank transfer,paid cash as I don't do online banking no receipt was given, I contacted best technicians for a receipt but no response. Something dodgy about this company and they are expensive.

I would have given minus but no facility for it. I contacted them on 23/8/24,told them that it was not an emergency but happy to pay call out charge of £49 but he had to tell me what was the fault before he proceeded for the repair.After 20-30 minutes he told me the elements of hot water tank were fine, it was the temperature set up of thermostat and element which was not set correctly.He had mended it and hot water should work.He asked me to pay £470.I refused to pay that sum. After arguments he said he would give me reduction and I should pay him£350. The way the person was dealing I thought there was no transparency.He did not tell me the price before hand and the amount he asked was unrealistic..He then reduced to £200 then to£150. I told him I would complain about his company and get everything checked.It appeared to be quite fraudulent.He sent me invoice of £150,I still refused to pay that amount and matter settled on£100. After 48 hours the hot water stopped working again. I contacted him when he said I would need to pay call out charges again and depending on the fault he would charge me.I would sincerely advise people not to contact this company and should check legal aspect of it and workers.

Scam BEST TECHNICIANS

Please do not believe the glowing reviews. See the names of the writers and consider them part of the scam.

This company has NOT been formed for five years as it says.

Non English lady took booking.said £49 call out then anything after ( I thought Philippine accent). Noise of people in background not call centre. Shouting and children. Said plumber would call me before coming so he understood job.

Morning plumber did not call. ICalled company who said plumber would call back.He never did.

I called back asking for company address details as I was suspicious.

I accused them of taking our data - to which a strong verbal defence. “ what data”. They nearly had our details.

The ad said five years in business but on Hmrc formation 2023 with no accounts.

Call handler became quite angry at me because I had suggested the company wasn’t real. He would not disclose company address, He started to raise his voice and so I ended the call, Then surprise five mins later NON uk caller called back.

Let’s be honest A true company would answer a call properly, respect the customers and have an appropriate call centre.

Man called back said he’d been trying to call me - he hadn’t I informed him I had lost trust ended the call. NON UK - a little aggressive.

Checked company out. No accounts and NON English. They are hooking people in taking details and scamming

They are all NON IK. There are no accounts on Hmrc and the company formed in 10/23.

The mobile line reaches a non English rep who called me dear, “ I’m trying to help you”, kept saying “my dear” - Philippine Accent. The language was not convincing and he talked over me. The introduction was not in company name it was “ Hello” which prompts people to ask.

Call me Sherlock but these people are Scamming Uk .

They now have a company Address which is in PARK Lane London. Accounts late and not filed.

These are all ill mannered people who I don’t trust. SCAM ! Avoid.

I’ve been scammed before and it only heightens the dangers. These if they exist are unprofessional unqualified people who do not care about the UK customers.

SUSSED . ,likely I’ll report to powers that be as these companies 1- take business from genuine plumbers . 2- prey on UK citizens 3- intimidate people . 4- Steal from unsuspecting customers. 5- are NOT trained and Qualified. Check out all the ratings ! Obvious and I only wish I’d done before.

We are as a nation meant to support these people ! How can we when they take advantage of UK citizens. ????

This is a sham of a company. They charge a call out fee for booking a job, and when no technician actually turns up saying that they are not able to identify the parts to fix the job, and you try to cancel the job, they charge you the call out fee for cancellation. Never use these people.

Absolute scam company, charged £250 for 20 mins work where there was no effort involved, even the plumber was embarrassed. AVOID

I’ve decided to write ANOTHER bad review as they won’t reply to my other one. do not use this company at all, they’re all scammers, spent 4 hours sitting at my house doing nothing and charged me £500, THEN when i phoned up they tried telling me im lying about the amount i paid when i have my bank statement to prove, im in the middle of seeing a solicitor for my money back. again best technicians if you want to grow up and reply to me that would be great otherwise we’re doing this the hard way. and don’t offer me a discount on my new job like you have with everyone else, i will NEVER use your company again. absolute disgrace the way they all talk to you.