Ontario Security License Reviews 

534
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members and the clear course materials, noting that the online learning modules are simple to follow and very easy to navigate. People also appreciate the exceptionally efficient customer service, professional guidance, and prompt responses received whenever they needed assistance with their training journey. However, some customers also noted frustrating delays or repeated errors regarding official certificate verification and document processing. A few reviewers similarly experienced difficult communication challenges, unexpected in-person friction, or entirely unhelpful support when attempting to resolve specific issues.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently quick to... See more

Service

Reviewers highlight positive aspects of service, describing it as amazing, excellent, and well-organized from... See more

Customer service

Customers had positive experiences with customer service, noting that the team was quick to respond, helpful,... See more

Response time

Clients share positive opinions on response time, highlighting that the team is consistently quick to answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great course and customer support. Shout out to Sam. Beware of the Serco (the company in charge of running the exam) they have STRICT rules in regards to the examination and kick out anyone from... See more

Company replied

Rated 5 out of 5 stars

I had An incredible experience with OSL TEAM . All are very helpful . Prices are reasonable . Very helpful . I am satisfied with their service . Especially Sam & Jagriti Helped me to go throug... See more

Company replied

Rated 5 out of 5 stars

I had an excellent and very clear training. Everything was easy to follow online and you can clearly track your progress all the way until you receive your license. It’s very motivating and well organ... See more

Company replied

Rated 5 out of 5 stars

The course is well put together. And also there was the option to seek help which was not necessary for myself. Being a licensed Security Guard in another Province for a number of years, this cour... See more

Company replied


Company details

  1. Security guard service
  2. Training Centre

Written by the company

Do you want to become a security guard in Ontario? OntarioSecurityLicense.ca makes it possible! Prepare for your security guard license exam with Ontario's top online training course. Master industry laws, regulations, and best practices at your own pace from the comfort of your home. Enjoy comprehensive exam prep materials and job placement support to jumpstart your career.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(534)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

course was very good and they helped us…

course was very good and they helped us in each and every step. stephnie helped in each and every step and every time she pick call and answer queries so polietly. there were quiz at end of each module due to which it helped to remind what we learned in each module. i am grateful that i did this course from ontario security license website.

7 May 2026
Rated 5 out of 5 stars

Everything

Everything. You guys should keep up the good work.

8 April 2026
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Thank you Ikenna for the kind words! Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Great experience

Great experience - clear guidelines, easy to read and understand and very very fast.
Keep it up. Wonderful service.w

8 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Catherine for sharing your positive experience. Good luck with the next steps!

Ontario Security License team.

Rated 5 out of 5 stars

Transparent service and higher…

Transparent service and higher accountability for there clients in providing them best experience . I Would recommend Ontario security license to my peers.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Kevin for your thoughtful feedback! A high quality student experience is a priority for Ontario Security License. Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the OSL team while completing my security license requirements.
The team was extremely helpful and supportive throughout my process. I completed my 40-hour training, submitted my background check, and provided my CPR certificate as required. However, there was a significant delay in receiving my TCN number from the certification team, which took more than two weeks. During that time, I tried calling and emailing but did not receive a response.
Despite this situation, the OSL team stood by me and supported me every step of the way. They followed up on my behalf, apologized for the inconvenience, and even arranged another CPR class for me to ensure my process could move forward. Their professionalism and dedication made a stressful situation much easier to handle.
I am giving a 5-star rating only because of the OSL team. They are very kind, supportive, and responsive. They usually respond within one day, and even if you call and they miss your call, they make sure to call you back. Their quick response and genuine care for students really stand out.
I would especially like to thank Sam for her outstanding support. She was patient, responsive, and truly committed to helping me succeed. Her assistance made a big difference in my experience.
Overall, I truly appreciate the efforts of the OSL team and would highly recommend them to anyone pursuing a security license.

3 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Sneha for sharing your experience. While we are glad you had an overall positive experience, I would like to apoligize for the delay you faced with your TCN.

However, please note TCN delays are usually caused due to a delayed verification of a CPR certificate from the provider diretcly. This can be due to various reasons, although our team continuously follows up to expedite the process.

Thank you once again for using our service, wishing you all the best with the next steps!

Ontario Security License team.

Rated 5 out of 5 stars

My experience at Ontario Security Licence 03/30/2026

At ontario security licence the interaction was very good .They
are very patient and understanding .

3 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Caneth for the kind words, I will ensure the customer service team receives your review. Wishing you all the best with the nest steps!

Ontario Security License team.

Rated 5 out of 5 stars

Excellent support and easy step-by-step process

Ontario Security License.ca made the whole process simple and easy to follow. The website clearly explained each step, which was really helpful as a first-time applicant. The study materials were well organized and gave me the right preparation for the course and exam. I also had a good experience with customer support — they were quick to respond and very helpful when I had questions. Overall, it was a smooth and professional experience, and I would recommend it to anyone looking to get their Ontario security license online.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Pema for the feedback! We are glad to hear the process was simple & clear for you, and we truly appreciate your recommendation!Wishing you all the best!

Ontario Security License team.

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